Problem internal server

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 20
Operating system and version (eg, Ubuntu 20.04): ubuntu server 20
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4
PHP version (eg, 7.4): PHP 7.4

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N): y

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:

PASTE HERE

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

PASTE HERE

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

PASTE HERE


Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
","url":"--","message":"Run cleanup job for text sessions","userAgent":"--","version":"24.0.6.1","data":{"app":"text"}}
{"reqId":"tDvbbWYChZBqQPxJqcEH","level":0,"time":"2023-07-13T07:35:10+00:00","remoteAddr":"","user":"--","app":"text","method":"","url":"--","message":"Removed 0 inactive sessions","userAgent":"--","version":"24.0.6.1","data":{"app":"text"}}
{"reqId":"tDvbbWYChZBqQPxJqcEH","level":0,"time":"2023-07-13T07:35:10+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OCA\\Text\\Cron\\Cleanup job with ID 3399 in 0 seconds","userAgent":"--","version":"24.0.6.1","data":{"app":"cron"}}
{"reqId":"tDvbbWYChZBqQPxJqcEH","level":0,"time":"2023-07-13T07:35:11+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"CLI cron call has selected job with ID 3401","userAgent":"--","version":"24.0.6.1","data":{"app":"cron"}}
{"reqId":"tDvbbWYChZBqQPxJqcEH","level":0,"time":"2023-07-13T07:35:11+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"CLI cron call has selected job with ID 4400","userAgent":"--","version":"24.0.6.1","data":{"app":"cron"}}
{"reqId":"tDvbbWYChZBqQPxJqcEH","level":0,"time":"2023-07-13T07:35:11+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OCA\\Talk\\BackgroundJob\\ResetAssignedSignalingServer job with ID 4400","userAgent":"--","version":"24.0.6.1","data":{"app":"cron"}}
{"reqId":"tDvbbWYChZBqQPxJqcEH","level":0,"time":"2023-07-13T07:35:12+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OCA\\Talk\\BackgroundJob\\ResetAssignedSignalingServer job with ID 4400 in 1 seconds","userAgent":"--","version":"24.0.6.1","data":{"app":"cron"}}
{"reqId":"tDvbbWYChZBqQPxJqcEH","level":0,"time":"2023-07-13T07:35:12+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"CLI cron call has selected job with ID 2","userAgent":"--","version":"24.0.6.1","data":{"app":"cron"}}
{"reqId":"tDvbbWYChZBqQPxJqcEH","level":0,"time":"2023-07-13T07:35:12+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OCA\\Files\\BackgroundJob\\ScanFiles job with ID 2","userAgent":"--","version":"24.0.6.1","data":{"app":"cron"}}
{"reqId":"tDvbbWYChZBqQPxJqcEH","level":0,"time":"2023-07-13T07:35:12+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OCA\\Files\\BackgroundJob\\ScanFiles job with ID 2 in 0 seconds","userAgent":"--","version":"24.0.6.1","data":{"app":"cron"}}
{"reqId":"tDvbbWYChZBqQPxJqcEH","level":0,"time":"2023-07-13T07:35:12+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"CLI cron call has selected job with ID 3402","userAgent":"--","version":"24.0.6.1","data":{"app":"cron"}}
{"reqId":"tDvbbWYChZBqQPxJqcEH","level":0,"time":"2023-07-13T07:35:12+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"CLI cron call has selected job with ID 3403","userAgent":"--","version":"24.0.6.1","data":{"app":"cron"}}
PASTE HERE

Set the log level to 'loglevel' => 2, and you won’t see these messages anymore.

Or do you expirience an actual issue with you instance, apart from the fact that your log is flooded with these messages?