Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version : 23.0.2
Operating system and version : client on mac ox 10.15.7
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): 7.3 > OVH.com
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- I create a new text file and register it in a share : OK
- I open this texte file, modifie and save it in the share : Impossible to sync ; the distant server replies “400 Bad request”. There is a red tag on the file in the client.
The output of your Nextcloud log in Admin > Logging:
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE