Support intro
Nextcloud version : 27.1.11
Operating system and version : Ubuntu 22.04.2
Apache or nginx version : Apache 2.4.52
MariaDB: 10.6.18
PHP version : PHP 8.2
The issue:
Hi all, I’m having a display problem for office type files (,odt .docx .xmlx etc.) on nextcloud 27.1.11 with Collabora Office Online 24.04 PHP 8.2 and mariadb 10.6.18. OS Ubuntu 22.04
On the web interface in the Administration / Nextcloud Office section the green icon and the message ‘Collabora Online server is reachable.’ appear, but when I try to open an .odt or .docx file (either externally uploaded or freshly created) it tries to load for about 20 seconds and then the message: Failed to load Nextcloud Office - Please try again later appears
At first analysis I found some errors:
systemctl status coolwsd.service
WRN #25: CheckRemoval: Timeout: {IDLE true, MinThroughput false, Termination false}, Stats[dur[total 119041ms, last 64937 ms]>
WRN #25: Socket still open post onDisconnect(), forced shutdown.| net/Socket.cpp:1530
Communication seems going timeout…
/var/www/html/nextcloud/data/nextcloud.log
Failed to fetch the Collabora capabilities endpoint: Server error: `GET https://collaboraserver.mysite.it/hosting/capabilities` resulted in a `502 Proxy Error` response:\n<!DOCTYPE HTML PUBLIC \"-//IETF//DTD HTML 2.0//EN\">\n<html><head>\n<title>502 Proxy Error</title>\n</head><body>\n<h1>Proxy E (truncated...)\n"}}
Thanks in advance for any suggestions on how to solve this problem, please feel free to ask for more details on the configuration, and to propose checks
Is this the first time you’ve seen this error? (Y/N): Y
The output of your Nextcloud log in Admin > Logging:
Error richdocuments GuzzleHttp\Exception\ServerException: Server error: `GET https://collaboraserver.mysite.it/hosting/capabilities` resulted in a `502 Proxy Error` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>502 Proxy Error</title> </head><body> <h1>Proxy E (truncated...)
2024-11-12T00:01:51+0100
Error richdocuments GuzzleHttp\Exception\ServerException: Server error: `GET https://collaboraserver.mysite.it/hosting/capabilities` resulted in a `502 Proxy Error` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>502 Proxy Error</title> </head><body> <h1>Proxy E (truncated...)
2024-11-11T23:44:53+0100
Error richdocuments GuzzleHttp\Exception\ServerException: Server error: `GET https://collaboraserver.mysite.it/hosting/capabilities` resulted in a `502 Proxy Error` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>502 Proxy Error</title> </head><body> <h1>Proxy E (truncated...)
2024-11-11T23:35:43+0100
Error onlyoffice GuzzleHttp\Exception\ClientException: Client error: `POST https://collaboraserver.mysite.it/ConvertService.ashx` resulted in a `404 Not Found` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found (truncated...)
2024-11-11T23:32:05+0100
Error richdocuments GuzzleHttp\Exception\ServerException: Server error: `GET https://collaboraserver.mysite.it/hosting/capabilities` resulted in a `502 Proxy Error` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>502 Proxy Error</title> </head><body> <h1>Proxy E (truncated...)
2024-11-11T23:27:39+0100
Error richdocuments GuzzleHttp\Exception\ServerException: Server error: `GET https://collaboraserver.mysite.it/hosting/capabilities` resulted in a `502 Proxy Error` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>502 Proxy Error</title> </head><body> <h1>Proxy E (truncated...)
2024-11-11T23:27:19+0100
Error richdocuments GuzzleHttp\Exception\ServerException: Server error: `GET https://collaboraserver.mysite.it/hosting/capabilities` resulted in a `502 Proxy Error` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>502 Proxy Error</title> </head><body> <h1>Proxy E (truncated...)
2024-11-11T23:23:31+0100
Error richdocuments GuzzleHttp\Exception\ServerException: Server error: `GET https://collaboraserver.mysite.it/hosting/capabilities` resulted in a `502 Proxy Error` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>502 Proxy Error</title> </head><body> <h1>Proxy E (truncated...)
2024-11-11T23:18:59+0100
Error richdocuments GuzzleHttp\Exception\ServerException: Server error: `GET https://collaboraserver.mysite.it/hosting/capabilities` resulted in a `502 Proxy Error` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>502 Proxy Error</title> </head><body> <h1>Proxy E (truncated...)
2024-11-11T23:18:00+0100
Error richdocuments GuzzleHttp\Exception\ServerException: Server error: `GET https://collaboraserver.mysite.it/hosting/capabilities` resulted in a `502 Proxy Error` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>502 Proxy Error</title> </head><body> <h1>Proxy E (truncated...)
2024-11-11T23:15:42+0100
Error richdocuments GuzzleHttp\Exception\ServerException: Server error: `GET https://collaboraserver.mysite.it/hosting/capabilities` resulted in a `502 Proxy Error` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>502 Proxy Error</title> </head><body> <h1>Proxy E (truncated...)
2024-11-11T23:07:48+0100
Error richdocuments GuzzleHttp\Exception\ServerException: Server error: `GET https://collaboraserver.mysite.it/hosting/capabilities` resulted in a `502 Proxy Error` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>502 Proxy Error</title> </head><body> <h1>Proxy E (truncated...)
2024-11-11T22:59:22+0100
Error onlyoffice GuzzleHttp\Exception\ClientException: Client error: `POST https://collaboraserver.mysite.it/ConvertService.ashx` resulted in a `404 Not Found` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found (truncated...)
2024-11-11T22:54:18+0100
Error onlyoffice GuzzleHttp\Exception\ClientException: Client error: `POST https://collaboraserver.mysite.it/ConvertService.ashx` resulted in a `404 Not Found` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found (truncated...)
2024-11-11T22:54:18+0100
Error onlyoffice GuzzleHttp\Exception\ClientException: Client error: `POST https://collaboraserver.mysite.it/ConvertService.ashx` resulted in a `404 Not Found` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found (truncated...)
2024-11-11T22:54:18+0100
Error onlyoffice GuzzleHttp\Exception\ClientException: Client error: `POST https://collaboraserver.mysite.it/ConvertService.ashx` resulted in a `404 Not Found` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found (truncated...)
2024-11-11T22:54:18+0100
Error onlyoffice GuzzleHttp\Exception\ClientException: Client error: `POST https://collaboraserver.mysite.it/ConvertService.ashx` resulted in a `404 Not Found` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found (truncated...)
2024-11-11T22:54:18+0100
Error onlyoffice GuzzleHttp\Exception\ClientException: Client error: `POST https://collaboraserver.mysite.it/ConvertService.ashx` resulted in a `404 Not Found` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found (truncated...)
2024-11-11T22:54:12+0100
Error onlyoffice GuzzleHttp\Exception\ClientException: Client error: `POST https://collaboraserver.mysite.it/ConvertService.ashx` resulted in a `404 Not Found` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found (truncated...)
2024-11-11T22:53:55+0100
Error onlyoffice GuzzleHttp\Exception\ClientException: Client error: `POST https://collaboraserver.mysite.it/ConvertService.ashx` resulted in a `404 Not Found` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found (truncated...)
2024-11-11T22:53:55+0100
Error richdocuments GuzzleHttp\Exception\ServerException: Server error: `GET https://collaboraserver.mysite.it/hosting/capabilities` resulted in a `502 Proxy Error` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>502 Proxy Error</title> </head><body> <h1>Proxy E (truncated...)
2024-11-11T22:29:52+0100
Warning no app in context Login failed: admin (Remote IP: 192.168.88.1)
2024-11-11T22:27:27+0100
Error onlyoffice GuzzleHttp\Exception\ClientException: Client error: `POST https://collaboraserver.mysite.it/ConvertService.ashx` resulted in a `404 Not Found` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found (truncated...)
2024-11-11T22:27:19+0100
Error onlyoffice GuzzleHttp\Exception\ClientException: Client error: `POST https://collaboraserver.mysite.it/ConvertService.ashx` resulted in a `404 Not Found` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found (truncated...)
2024-11-11T22:26:42+0100
Error onlyoffice GuzzleHttp\Exception\ClientException: Client error: `POST https://collaboraserver.mysite.it/ConvertService.ashx` resulted in a `404 Not Found` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found (truncated...)
2024-11-11T22:26:42+0100
Error onlyoffice GuzzleHttp\Exception\ClientException: Client error: `POST https://collaboraserver.mysite.it/ConvertService.ashx` resulted in a `404 Not Found` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found (truncated...)
2024-11-11T22:26:42+0100
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '********************',
'passwordsalt' => '*****************/**************************',
'secret' => '********************************',
'trusted_domains' =>
array (
0 => '**************',
1 => '192.*********',
),
'datadirectory' => '/var/www/html/nextcloud/data',
'dbtype' => 'mysql',
'version' => '27.1.4.2',
'overwrite.cli.url' => 'http://***************************',
'dbname' => '****************',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'oc_****************',
'dbpassword' => '***************************',
'installed' => true,
'maintenance' => false,
'loglevel' => 2,
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'noreply',
'mail_domain' => '***************',
'mail_smtphost' => '***********',
'mail_smtpport' => '587',
'mail_smtpauth' => 1,
'mail_smtpname' => '***********',
'mail_smtppassword' => '**********',
The output of your Apache/nginx/system log in /var/log/____:
[Tue Nov 12 00:17:14.800299 2024] [proxy_http:error] [pid 10877] (20014)Internal error (specific information not available): [client 127.0.0.1:33600] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:17:14.800318 2024] [proxy:error] [pid 10877] [client 127.0.0.1:33600] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:17:35.035593 2024] [proxy_http:error] [pid 10875] (20014)Internal error (specific information not available): [client 127.0.0.1:60432] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:17:35.035609 2024] [proxy:error] [pid 10875] [client 127.0.0.1:60432] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:18:15.208689 2024] [proxy_http:error] [pid 10843] (20014)Internal error (specific information not available): [client 127.0.0.1:56382] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:18:15.208707 2024] [proxy:error] [pid 10843] [client 127.0.0.1:56382] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:18:45.752988 2024] [proxy_http:error] [pid 10841] (20014)Internal error (specific information not available): [client 127.0.0.1:46918] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:18:45.753008 2024] [proxy:error] [pid 10841] [client 127.0.0.1:46918] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:19:26.477547 2024] [proxy_http:error] [pid 10877] (20014)Internal error (specific information not available): [client 127.0.0.1:48924] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:19:26.477569 2024] [proxy:error] [pid 10877] [client 127.0.0.1:48924] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:19:46.403575 2024] [proxy_http:error] [pid 10844] (20014)Internal error (specific information not available): [client 127.0.0.1:38546] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:19:46.403599 2024] [proxy:error] [pid 10844] [client 127.0.0.1:38546] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:20:46.744909 2024] [proxy_http:error] [pid 10842] (20014)Internal error (specific information not available): [client 127.0.0.1:46482] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:20:46.744930 2024] [proxy:error] [pid 10842] [client 127.0.0.1:46482] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:21:06.920466 2024] [proxy_http:error] [pid 10876] (20014)Internal error (specific information not available): [client 127.0.0.1:46146] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:21:06.920481 2024] [proxy:error] [pid 10876] [client 127.0.0.1:46146] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:22:17.395890 2024] [proxy_http:error] [pid 10843] (20014)Internal error (specific information not available): [client 127.0.0.1:59768] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:22:17.395912 2024] [proxy:error] [pid 10843] [client 127.0.0.1:59768] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:22:38.249506 2024] [proxy_http:error] [pid 10873] (20014)Internal error (specific information not available): [client 127.0.0.1:35702] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:22:38.249532 2024] [proxy:error] [pid 10873] [client 127.0.0.1:35702] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:23:47.871003 2024] [proxy_http:error] [pid 10858] (20014)Internal error (specific information not available): [client 127.0.0.1:54686] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:23:47.871024 2024] [proxy:error] [pid 10858] [client 127.0.0.1:54686] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:24:28.940179 2024] [proxy_http:error] [pid 10843] (20014)Internal error (specific information not available): [client 127.0.0.1:45590] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:24:28.940203 2024] [proxy:error] [pid 10843] [client 127.0.0.1:45590] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:24:48.659101 2024] [proxy_http:error] [pid 10847] (20014)Internal error (specific information not available): [client 127.0.0.1:43166] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:24:48.659128 2024] [proxy:error] [pid 10847] [client 127.0.0.1:43166] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:27:19.650131 2024] [proxy_http:error] [pid 10841] (20014)Internal error (specific information not available): [client 127.0.0.1:57206] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:27:19.650148 2024] [proxy:error] [pid 10841] [client 127.0.0.1:57206] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:27:40.694999 2024] [proxy_http:error] [pid 10843] (20014)Internal error (specific information not available): [client 127.0.0.1:47168] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:27:40.695036 2024] [proxy:error] [pid 10843] [client 127.0.0.1:47168] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:28:00.796405 2024] [proxy_http:error] [pid 10844] (20014)Internal error (specific information not available): [client 127.0.0.1:59442] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:28:00.796423 2024] [proxy:error] [pid 10844] [client 127.0.0.1:59442] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:28:50.433308 2024] [proxy_http:error] [pid 10873] (20014)Internal error (specific information not available): [client 127.0.0.1:52292] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:28:50.433329 2024] [proxy:error] [pid 10873] [client 127.0.0.1:52292] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:29:31.192468 2024] [proxy_http:error] [pid 10841] (20014)Internal error (specific information not available): [client 127.0.0.1:53940] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:29:31.192501 2024] [proxy:error] [pid 10841] [client 127.0.0.1:53940] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:29:51.215298 2024] [proxy_http:error] [pid 10842] (20014)Internal error (specific information not available): [client 127.0.0.1:38124] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:29:51.215315 2024] [proxy:error] [pid 10842] [client 127.0.0.1:38124] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:30:51.479606 2024] [proxy_http:error] [pid 10876] (20014)Internal error (specific information not available): [client 127.0.0.1:33566] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:30:51.479624 2024] [proxy:error] [pid 10876] [client 127.0.0.1:33566] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:35:57.100490 2024] [proxy_http:error] [pid 10841] (20014)Internal error (specific information not available): [client 127.0.0.1:57114] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:35:57.100507 2024] [proxy:error] [pid 10841] [client 127.0.0.1:57114] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:38:55.851746 2024] [proxy_http:error] [pid 10873] (20014)Internal error (specific information not available): [client 127.0.0.1:40944] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 00:38:55.851761 2024] [proxy:error] [pid 10873] [client 127.0.0.1:40944] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 00:46:56.571870 2024] [proxy_fcgi:error] [pid 10842] [client 192.168.88.1:51268] AH01067: Failed to read FastCGI header
[Tue Nov 12 00:46:56.571895 2024] [proxy_fcgi:error] [pid 10842] (104)Connection reset by peer: [client 192.168.88.1:51268] AH01075: Error dispatching request to :
[Tue Nov 12 00:46:56.886780 2024] [mpm_prefork:notice] [pid 7661] AH00170: caught SIGWINCH, shutting down gracefully
[Tue Nov 12 22:02:08.246786 2024] [ssl:warn] [pid 1251] AH01906: nextcloud.maeci.it:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Tue Nov 12 22:02:08.410628 2024] [ssl:warn] [pid 1320] AH01906: nextcloud.maeci.it:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Tue Nov 12 22:02:08.412555 2024] [mpm_prefork:notice] [pid 1320] AH00163: Apache/2.4.52 (Ubuntu) OpenSSL/3.0.2 configured -- resuming normal operations
[Tue Nov 12 22:02:08.412579 2024] [core:notice] [pid 1320] AH00094: Command line: '/usr/sbin/apache2'
[Tue Nov 12 22:11:46.544624 2024] [access_compat:error] [pid 1324] [client 192.168.88.1:50414] AH01797: client denied by server configuration: /var/www/html/nextcloud/data/.ocdata
[Tue Nov 12 22:12:11.115688 2024] [proxy_http:error] [pid 1323] (20014)Internal error (specific information not available): [client 127.0.0.1:48562] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 22:12:11.115813 2024] [proxy:error] [pid 1323] [client 127.0.0.1:48562] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 22:16:34.614234 2024] [proxy_http:error] [pid 1325] (20014)Internal error (specific information not available): [client 127.0.0.1:35354] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 22:16:34.614274 2024] [proxy:error] [pid 1325] [client 127.0.0.1:35354] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 22:16:44.823411 2024] [proxy_http:error] [pid 1324] (20014)Internal error (specific information not available): [client 127.0.0.1:47900] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 22:16:44.823679 2024] [proxy:error] [pid 1324] [client 127.0.0.1:47900] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 22:24:18.212282 2024] [proxy_http:error] [pid 2181] (20014)Internal error (specific information not available): [client 127.0.0.1:45758] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 22:24:18.212311 2024] [proxy:error] [pid 2181] [client 127.0.0.1:45758] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 22:24:30.853470 2024] [proxy_http:error] [pid 2157] (20014)Internal error (specific information not available): [client 127.0.0.1:57974] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 22:24:30.853490 2024] [proxy:error] [pid 2157] [client 127.0.0.1:57974] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 22:43:28.642488 2024] [proxy_http:error] [pid 1325] (20014)Internal error (specific information not available): [client 127.0.0.1:60460] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 22:43:28.642506 2024] [proxy:error] [pid 1325] [client 127.0.0.1:60460] AH00898: Error reading from remote server returned by /hosting/capabilities
[Tue Nov 12 22:44:10.139646 2024] [proxy_http:error] [pid 2157] (20014)Internal error (specific information not available): [client 127.0.0.1:57118] AH01102: error reading status line from remote server 127.0.0.1:9980
[Tue Nov 12 22:44:10.139661 2024] [proxy:error] [pid 2157] [client 127.0.0.1:57118] AH00898: Error reading from remote server returned by /hosting/capabilities
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
{"reqId":"hFvQVOtzSJn0RtbDGV8H","level":3,"time":"2024-11-12T21:43:28+00:00","remoteAddr":"192.168.88.1","user":"enomis","app":"richdocuments","method":"POST","url":"/index.php/apps/text/session/sync","message":"Failed to fetch the Collabora capabilities endpoint: Server error: `GET https://collaboraserver.mysite.it/hosting/capabilities` resulted in a `502 Proxy Error` response:\n<!DOCTYPE HTML PUBLIC \"-//IETF//DTD HTML 2.0//EN\">\n<html><head>\n<title>502 Proxy Error</title>\n</head><body>\n<h1>Proxy E (truncated...)\n","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:132.0) Gecko/20100101 Firefox/132.0","version":"27.1.4.2","exception":{"Exception":"GuzzleHttp\\Exception\\ServerException","Message":"Server error: `GET https://collaboraserver.mysite.it/hosting/capabilities` resulted in a `502 Proxy Error` response:\n<!DOCTYPE HTML PUBLIC \"-//IETF//DTD HTML 2.0//EN\">\n<html><head>\n<title>502 Proxy Error</title>\n</head><body>\n<h1>Proxy E (truncated...)\n","Code":502,"Trace":[{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":69,"function":"create","class":"GuzzleHttp\\Exception\\RequestException","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":204,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":153,"function":"callHandler","class":"GuzzleHttp\\Promise\\Promise","type":"::"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/TaskQueue.php","line":48,"function":"GuzzleHttp\\Promise\\{closure}","class":"GuzzleHttp\\Promise\\Promise","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":248,"function":"run","class":"GuzzleHttp\\Promise\\TaskQueue","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":224,"function":"invokeWaitFn","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":269,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":226,"function":"invokeWaitList","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":62,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":187,"function":"wait","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Http/Client/Client.php","line":230,"function":"request","class":"GuzzleHttp\\Client","type":"->"},{"file":"/var/www/html/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.php","line":135,"function":"get","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/var/www/html/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.php","line":73,"function":"refetch","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/var/www/html/nextcloud/apps/richdocuments/lib/AppInfo/Application.php","line":96,"function":"getCapabilities","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Bootstrap/FunctionInjector.php","line":45,"function":"OCA\\Richdocuments\\AppInfo\\{closure}","class":"OCA\\Richdocuments\\AppInfo\\Application","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Bootstrap/BootContext.php","line":50,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\FunctionInjector","type":"->"},{"file":"/var/www/html/nextcloud/apps/richdocuments/lib/AppInfo/Application.php","line":95,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\BootContext","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":200,"function":"boot","class":"OCA\\Richdocuments\\AppInfo\\Application","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/App/AppManager.php","line":437,"function":"bootApp","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/App/AppManager.php","line":216,"function":"loadApp","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/legacy/OC_App.php","line":126,"function":"loadApps","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/html/nextcloud/lib/base.php","line":1048,"function":"loadApps","class":"OC_App","type":"::"},{"file":"/var/www/html/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Exception/RequestException.php","Line":113,"message":"Failed to fetch the Collabora capabilities endpoint: Server error: `GET https://collaboraserver.esteri.it/hosting/capabilities` resulted in a `502 Proxy Error` response:\n<!DOCTYPE HTML PUBLIC \"-//IETF//DTD HTML 2.0//EN\">\n<html><head>\n<title>502 Proxy Error</title>\n</head><body>\n<h1>Proxy E (truncated...)\n","exception":{},"CustomMessage":"Failed to fetch the Collabora capabilities endpoint: Server error: `GET https://collaboraserver.esteri.it/hosting/capabilities` resulted in a `502 Proxy Error` response:\n<!DOCTYPE HTML PUBLIC \"-//IETF//DTD HTML 2.0//EN\">\n<html><head>\n<title>502 Proxy Error</title>\n</head><body>\n<h1>Proxy E (truncated...)\n"}}
{"reqId":"X4faEiq8gauZTXW5gwRc","level":3,"time":"2024-11-12T21:44:10+00:00","remoteAddr":"192.168.88.1","user":"enomis","app":"richdocuments","method":"POST","url":"/index.php/apps/text/session/sync","message":"Failed to fetch the Collabora capabilities endpoint: Server error: `GET https://collaboraserver.esteri.it/hosting/capabilities` resulted in a `502 Proxy Error` response:\n<!DOCTYPE HTML PUBLIC \"-//IETF//DTD HTML 2.0//EN\">\n<html><head>\n<title>502 Proxy Error</title>\n</head><body>\n<h1>Proxy E (truncated...)\n","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:132.0) Gecko/20100101 Firefox/132.0","version":"27.1.4.2","exception":{"Exception":"GuzzleHttp\\Exception\\ServerException","Message":"Server error: `GET https://collaboraserver.esteri.it/hosting/capabilities` resulted in a `502 Proxy Error` response:\n<!DOCTYPE HTML PUBLIC \"-//IETF//DTD HTML 2.0//EN\">\n<html><head>\n<title>502 Proxy Error</title>\n</head><body>\n<h1>Proxy E (truncated...)\n","Code":502,"Trace":[{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":69,"function":"create","class":"GuzzleHttp\\Exception\\RequestException","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":204,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":153,"function":"callHandler","class":"GuzzleHttp\\Promise\\Promise","type":"::"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/TaskQueue.php","line":48,"function":"GuzzleHttp\\Promise\\{closure}","class":"GuzzleHttp\\Promise\\Promise","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":248,"function":"run","class":"GuzzleHttp\\Promise\\TaskQueue","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":224,"function":"invokeWaitFn","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":269,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":226,"function":"invokeWaitList","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":62,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":187,"function":"wait","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Http/Client/Client.php","line":230,"function":"request","class":"GuzzleHttp\\Client","type":"->"},{"file":"/var/www/html/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.php","line":135,"function":"get","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/var/www/html/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.php","line":73,"function":"refetch","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/var/www/html/nextcloud/apps/richdocuments/lib/AppInfo/Application.php","line":96,"function":"getCapabilities","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Bootstrap/FunctionInjector.php","line":45,"function":"OCA\\Richdocuments\\AppInfo\\{closure}","class":"OCA\\Richdocuments\\AppInfo\\Application","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Bootstrap/BootContext.php","line":50,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\FunctionInjector","type":"->"},{"file":"/var/www/html/nextcloud/apps/richdocuments/lib/AppInfo/Application.php","line":95,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\BootContext","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":200,"function":"boot","class":"OCA\\Richdocuments\\AppInfo\\Application","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/App/AppManager.php","line":437,"function":"bootApp","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/App/AppManager.php","line":216,"function":"loadApp","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/legacy/OC_App.php","line":126,"function":"loadApps","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/html/nextcloud/lib/base.php","line":1048,"function":"loadApps","class":"OC_App","type":"::"},{"file":"/var/www/html/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Exception/RequestException.php","Line":113,"message":"Failed to fetch the Collabora capabilities endpoint: Server error: `GET https://collaboraserver.esteri.it/hosting/capabilities` resulted in a `502 Proxy Error` response:\n<!DOCTYPE HTML PUBLIC \"-//IETF//DTD HTML 2.0//EN\">\n<html><head>\n<title>502 Proxy Error</title>\n</head><body>\n<h1>Proxy E (truncated...)\n","exception":{},"CustomMessage":"Failed to fetch the Collabora capabilities endpoint: Server error: `GET https://collaboraserver.esteri.it/hosting/capabilities` resulted in a `502 Proxy Error` response:\n<!DOCTYPE HTML PUBLIC \"-//IETF//DTD HTML 2.0//EN\">\n<html><head>\n<title>502 Proxy Error</title>\n</head><body>\n<h1>Proxy E (truncated...)\n"}}
in the admin settings is not enough, please review