Hello Support,
Clicking on any .mp4 video files with sizes up to 200-300 mb causes the server’s RAM memory to continually increase by 2-3 Gb until it reaches the maximum available and then crashing the server.
Is there a way to go around this issue?
[/details]
Nextcloud version: _ 20.0.1_
Operating system and version:_Linux 5.4.72-v7l+ armv7l_
Apache or nginx version: _Apache/2.4.38_
PHP version :_ 7.3.19_
The issue you are facing:
Is this the first time you’ve seen this error? : Y
Steps to replicate it:
- Click on the video file and try to play it.
- Video windows comes up and shows that its loading but nothing happens.
The output of your Nextcloud log in Admin > Logging:
No messages in the relevant timeframe
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'xxxxxxx',
'passwordsalt' => 'xxxxxx',
'secret' => 'xxxxxxxx',
'trusted_domains' =>
array (
0 => '192.168.200.143',
1 => 'xxxxx.com',
2 => 'www.xxxxxx.com',
),
'overwrite.cli.url' => 'https://xxxxxx.com',
'datadirectory' => '/var/www/CloudDATA',
'htaccess.RewriteBase' => '/',
'dbtype' => 'pgsql',
'version' => '20.0.1.1',
'dbname' => 'xxxxxx',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'xxxxxxx',
'dbpassword' => 'xxxxxxx',
'installed' => true,
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'filelocking.enabled' => 'true',
'redis' =>
array (
'host' => '/var/run/redis/redis-server.sock',
'port' => 0,
'timeout' => 0.0,
),
'logdateformat' => 'c',
'log_type' => 'owncloud',
'logfile' => 'var/www/nextcloud.log',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'mail_from_address' => 'info',
'simpleSignUpLink.shown' => false,
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'tls',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'xxxxx',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'smtp.office365.com',
'mail_smtpport' => '587',
'mail_smtpname' => 'xxxxxx',
'mail_smtppassword' => 'xxxxxx1',
'app_install_overwrite' =>
array (
0 => 'ojsxc',
1 => 'dicomviewer',
2 => 'dropit',
3 => 'ocsms',
4 => 'ransomware_detection',
5 => 'drawio',
6 => 'printer',
7 => 'files_external_gdrive',
8 => 'ocr',
9 => 'breezedark',
),
'enable_previews' => true,
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\Movie',
1 => 'OC\\Preview\\PNG',
2 => 'OC\\Preview\\JPEG',
3 => 'OC\\Preview\\GIF',
4 => 'OC\\Preview\\BMP',
5 => 'OC\\Preview\\XBitmap',
6 => 'OC\\Preview\\MP3',
7 => 'OC\\Preview\\MP4',
8 => 'OC\\Preview\\TXT',
9 => 'OC\\Preview\\MarkDown',
10 => 'OC\\Preview\\PDF',
),
'updater.release.channel' => 'stable',
'preview_max_x' => '2048',
'preview_max_y' => '2048',
'jpeg_quality' => '60',
'data-fingerprint' => 'xxxxxxxx',
'ldapIgnoreNamingRules' => false,
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
);