Nextcloud version (eg, 20.0.5): 24.0.1.1
Operating system and version (eg, Ubuntu 20.04): Linux (unknown flavour)
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.53
PHP version (eg, 7.4): 5.6.40
I’m currently using a cheap shared hosting plan so have limited admin rights.
The issue you are facing:
Yesterday I successfully updated to Nextcloud 24, but shortly afterwards Nextcloud stopped working. It is failing to load/timing out via my browser so I am unable to access any pages. Sometimes I get a ‘500 Internal Server Error’ or a ‘503 Service Unavailable’ error. Occasionally a page will half-load but then be unresponsive. My desktop and mobile Nextcloud apps are unable to connect.
Because of this, I am unable to log in and access any settings.
Is this the first time you’ve seen this error?: Yes
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '####',
'passwordsalt' => '####',
'secret' => '####',
'trusted_domains' =>
array (
0 => 'nextcloud.example.com',
1 => 'www.nextcloud.example.com',
),
'datadirectory' => '/home/username1/nextcloud.example.com/data',
'dbtype' => 'mysql',
'version' => '24.0.1.1',
'overwrite.cli.url' => 'https://nextcloud.example.com',
'installed' => true,
'maintenance' => false,
'dbname' => 'username1_nextcloud',
'dbhost' => '127.0.0.1',
'dbuser' => 'username1',
'dbpassword' => 'pw',
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'noreply',
'mail_domain' => 'example.com',
'mail_smtpauth' => 1,
'mail_smtphost' => 'server123.webhost.com',
'mail_smtpport' => '465',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpname' => 'noreply@example.com',
'mail_smtppassword' => 'do-not-reply',
'app_install_overwrite' =>
array (
0 => 'occweb',
),
'theme' => '',
'loglevel' => 2,
'updater.release.channel' => 'stable',
'updater.secret' => '####',
);
These are the three errors listed in error_log:
PHP Fatal error: Uncaught Doctrine\DBAL\Exception: Failed to connect to the database: An exception occurred in the driver: SQLSTATE[42000] [1203] User username1 already has more than 'max_user_connections' active connections in /home/username1/nextcloud.example.com/lib/private/DB/Connection.php:139
PHP Fatal error: Uncaught Doctrine\DBAL\Exception: Failed to connect to the database: An exception occurred in the driver: SQLSTATE[42000] [1203] User username1 already has more than 'max_user_connections' active connections in /home/username1/nextcloud.example.com/lib/private/DB/Connection.php:139
PHP Fatal error: Uncaught Error: Class "OCA\DAV\Connector\Sabre\ExceptionLoggerPlugin" not found in /home/username1/nextcloud.example.com/remote.php:60
Thanks in advance for the help!
