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The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 32.0.3
- Operating system and version (e.g., Ubuntu 24.04):
- Debian 6.1.158-1
- Web server and version (e.g, Apache 2.4.25):
- Apache/2.4.66
- Reverse proxy and version _(e.g. nginx 1.27.2)
- caddy -vv2.10.2
- PHP version (e.g, 8.3):
- 8.3.28
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
Not sure
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
If I want to open any kind of document docs, pptx, it takes up to 10s until the file opens.
Even when I completely remove the container and prune it, I get the same issue.
Steps to replicate it (hint: details matter!):
-
Move to my documents
-
Open even an empty docx document
Log entries
This looks like the culprit, but I have no idea how to fix this.
2026-01-07T04:02:56.862818031Z frk-00017-00017 2026-01-07 04:02:56.862690 +0000 [ forkit ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2026-01-07T04:02:56.871982358Z wsd-00007-00030 2026-01-07 04:02:56.870544 +0000 [ remotefontconfig_poll ] ERR Remote config server has response status code: 502 (Bad Gateway)| wsd/RemoteConfig.cpp:133
2026-01-07T04:02:56.875919370Z frk-00017-00017 2026-01-07 04:02:56.875787 +0000 [ forkit ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2026-01-07T04:02:56.884675006Z frk-00017-00017 2026-01-07 04:02:56.884479 +0000 [ forkit ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2026-01-07T04:03:56.942047181Z wsd-00007-00030 2026-01-07 04:03:56.941299 +0000 [ remotefontconfig_poll ] ERR Remote config server has response status code: 502 (Bad Gateway)| wsd/RemoteConfig.cpp:133
2026-01-07T18:05:58.221324904Z frk-00017-11830 2026-01-07 18:05:58.220984 +0000 [ subforkit_001 ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
Nextcloud
2026-01-07T04:04:08.084288611Z Waiting for nextcloud-aio-apache to become available...
2026-01-07T04:04:08.234072350Z [07-Jan-2026 04:04:08] NOTICE: fpm is running, pid 237
2026-01-07T04:04:08.234119000Z [07-Jan-2026 04:04:08] NOTICE: ready to handle connections
2026-01-07T04:04:23.089876527Z Connection to nextcloud-aio-apache (172.18.0.9) 11000 port [tcp/*] succeeded!
2026-01-07T04:04:23.093458271Z Activating Collabora config...
2026-01-07T04:04:24.667800500Z ✓ Set WOPI url to http://nextcloud-aio-apache:23973
2026-01-07T04:04:24.667840006Z ✓ Set callback url to http://nextcloud-aio-apache:23973
2026-01-07T04:04:24.667843784Z Checking configuration
2026-01-07T04:04:24.667859784Z 🛈 Configured WOPI URL: http://nextcloud-aio-apache:23973
2026-01-07T04:04:24.667862931Z 🛈 Configured public WOPI URL: https://*****
2026-01-07T04:04:24.667866558Z 🛈 Configured callback URL: http://nextcloud-aio-apache:23973
2026-01-07T04:04:24.667870194Z
2026-01-07T04:04:24.775282088Z ✓ Fetched /hosting/discovery endpoint
2026-01-07T04:04:24.778779249Z ✓ Valid mimetype response
2026-01-07T04:04:24.781429342Z ✓ Valid capabilities entry
2026-01-07T04:04:24.827542641Z ✓ Fetched /hosting/capabilities endpoint
2026-01-07T04:04:24.828089447Z ✓ Detected WOPI server: Collabora Online Development Edition 25.04.7.3
2026-01-07T04:04:24.830114071Z
2026-01-07T04:04:24.830127868Z Collabora URL (used for Nextcloud to contact the Collabora server):
2026-01-07T04:04:24.830131575Z http://nextcloud-aio-apache:23973
Configuration
Nextcloud
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "*******",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"*******"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "32.0.3.2",
"overwrite.cli.url": "https:\/*******\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"updater.release.channel": "beta",
"updatedirectory": "\/nc-updater",
"loglevel": "2",
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": "10485760",
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": "30",
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"htaccess.RewriteBase": "\/",
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"allow_local_remote_servers": true,
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtpport": "465",
"twofactor_enforced": "true",
"twofactor_enforced_groups": [
"admin"
],
"twofactor_enforced_excluded_groups": [],
"davstorage.request_timeout": 3600,
"dbpersistent": false,
"appsallowlist": false,
"memories.exiftool": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/exiftool-amd64-musl",
"memories.vod.path": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/go-vod-amd64",
"memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
"memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
"memories.db.triggers.fcu": true,
"maintenance_window_start": 100,
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"updatechecker": false,
"data-fingerprint": "a32b829922367631e96aa91298b430d6",
"app_install_overwrite": [],
"config_preset": 2,
"DOMAIN": "*******"
}
Apps
Enabled:
- activity: 5.0.0-dev.0
- admin_audit: 1.22.0
- bruteforcesettings: 5.0.0-dev.0
- circles: 32.0.0
- cloud_federation_api: 1.16.0
- comments: 1.22.0
- contactsinteraction: 1.13.1
- dashboard: 7.12.0
- dav: 1.34.2
- encryption: 2.20.0
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_external: 1.24.0
- files_pdfviewer: 5.0.0-dev.0
- files_reminders: 1.5.0
- files_sharing: 1.24.1
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- firstrunwizard: 5.0.0-dev.0
- guests: 4.6.0
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- nextcloud-aio: 0.8.0
- nextcloud_announcements: 4.0.0-dev.0
- notes: 4.12.4
- notifications: 5.0.0-dev.0
- notify_push: 1.2.1
- oauth2: 1.20.0
- password_policy: 4.0.0-dev.0
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- recommendations: 5.0.0-dev.0
- related_resources: 3.0.0-dev.0
- richdocuments: 9.0.2
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- support: 4.0.0-dev.0
- survey_client: 4.0.0-dev.0
- suspicious_login: 10.0.0-dev.0
- systemtags: 1.22.0
- text: 6.0.1
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- twofactor_totp: 14.0.0
- updatenotification: 1.22.0
- user_status: 1.12.0
- viewer: 5.0.0-dev.0
- weather_status: 1.12.0
- webhook_listeners: 1.3.0
- whiteboard: 1.5.0
- workflowengine: 2.14.0
Disabled:
- app_api: 32.0.0 (installed 4.0.5)
- calendar: 6.1.3 (installed 6.1.3)
- contacts: 8.2.0-rc.1 (installed 8.2.0-rc.1)
- deck: 1.16.3 (installed 1.16.3)
- files_rightclick: 0.15.1 (installed 1.6.0)
- memories: 7.7.0 (installed 7.7.0)
- photos: 5.0.0-dev.1 (installed 5.0.0-dev.1)
- previewgenerator: 5.11.0 (installed 5.11.0)
- tasks: 0.17.1 (installed 0.17.1)
- twofactor_nextcloud_notification: 6.0.0-dev.0
- user_ldap: 1.23.0