Page load 12 sec

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 23.0.0
Operating system and version (eg, Ubuntu 20.04): 20.04.3 LTS
Apache or nginx version (eg, Apache 2.4.25): 2.4.41
Apache server build: 2022-01-05T14:49:56
PHP version (eg, 7.4): 7.4.3

The issue you are facing: Page load about 12 sec on Windows OS and Chrome or FF, but if try load any page on MacBook Pro M1 pro at Safari browser then often it will be less than a second, and at the worst time up to 2 seconds. Windows OS can be 10-11 even 7 version.

Is this the first time you’ve seen this error? (Y/N):

Steps to replicate it:

  1. After install, without any tuning.

The output of your Nextcloud log in Admin > Logging:

Sorry, can't give. Too many sensitive data

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

$CONFIG = array (
  'instanceid' => 'ocb06w75581t',
  'passwordsalt' => '****',
  'secret' => '*****',
  'trusted_domains' => 
  array (
    0 => 'nextcloud.*****.local',
  'datadirectory' => '/var/www/nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '',
  'overwrite.cli.url' => 'http://nextcloud.****.local',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'nextcloud',
  'dbpassword' => '*****',
  'installed' => true,
  'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',

The output of your Apache/nginx/system log in /var/log/____:

[Mon Jan 17 00:00:07.360476 2022] [mpm_prefork:notice] [pid 19271] AH00163: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations
[Mon Jan 17 00:00:07.360517 2022] [core:notice] [pid 19271] AH00094: Command line: '/usr/sbin/apache2'
[Mon Jan 17 06:46:15.640368 2022] [access_compat:error] [pid 272819] [client] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ocdata
[Mon Jan 17 07:06:35.458204 2022] [access_compat:error] [pid 273256] [client] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ocdata