Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
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- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. ![]()
The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.1.2
- Operating system and version (e.g., Ubuntu 24.04):
Debian 12.12
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.65
- Reverse proxy and version _(e.g. nginx 1.27.2)
Caddy 2.10.2
- PHP version (e.g, 8.3):
PHP 8.3.26
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
just after AIO installation, at the first remote connection attempt
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no, self-hosted
Summary of the issue you are facing:
I registered a domain my_registered_domain.online that points to my home’s static IP.
My Cisco RV260 router manages a DMZ for Nexcloud server dedicated machine.
Unfortunately, my router binds WAN ports 80/443.
I installed Nextcloud AIO via SSH, indicating https://my_registered_domain.online as target domain.
Using port forwarding I can reach Nextcloud machine by remote:
- SSH - port 22 (redirected from WAN port 10022)
- AIO - port 8080 (redirected from WAN port 18080, https://my_registered_domain.online:18080)
About WAN port 443 (that I can use) I’ve tryed:
WAN/10443 → LAN/443 TCP&UDP
Just after AIO (complete and ok) installation the botton redirect to https://my_registered_domain.online, that’s not working as mentioned:
This site can’t be reached
my_registered_domain.online took too long to respond.
ERR_CONNECTION_TIMED_OUT
Typing https://my_registered_domain.online:10443 instead the browser replays:
This site can’t provide a secure connection
my_registered_domain.online sent an invalid response.
ERR_SSL_PROTOCOL_ERROR
Any suggestion?
Thank you in advance
Steps to replicate it (hint: details matter!):
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE HERE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.