community document server App: 0.1.4
Onlyoffice App: 4.1.4
I’ve recently upgraded our Nextcloud to version 18. Prior to this I had Nextcloud version 17 installed and I ran my own onlyoffice server on a separate server to Nextcloud. Our office had no issues opening office documents in Nextcloud using my separate onlyoffice servers.
Now that I’ve upgraded to Nextcloud 18, I’ve installed the community document server and ensured the onlyoffice app points to our Nextcloud thereby using the community document server. As the Admin on our Nextcloud I can open documents (Word and Excel) on our Nextcloud in Onlyoffice with no issues on Chrome (version 78) and Brave (version 1.2.43 Chromium). I use Windows 10 x64 and I am an Admin on my computer.
Our Secretary cannot open documents in our Nextcloud server. She uses a Windows 10 x64 with User access (she is not an Admin on her computer). Her version of Chrome is newer at version 79. She can login to Nextcloud with no issues. But when she opens a document in Nextcloud, a new tab opens (we open documents in new tab as expected) but the page is left blank and onlyoffice does not try to load.
I’m not seeing any errors on Nextcloud when she tries to open a document.
Can someone provide some direction for me please on what else needs to be done to fix this issue on her computer?
Our secretary used to be able to