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The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.12
- Operating system and version (e.g., Ubuntu 24.04):
22.04
- OnlyOffice App version
9.11.0
- PHP version (e.g, 8.3):
8.2
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
After updating Nextcloud (possibly also OnlyOffice app was auto-updated)
Hey everyone,
I’m running into a frustrating issue with OnlyOffice and external shares, hoping someone here might have seen this before.
My setup
- Nextcloud version: 31.0.12
- OnlyOffice app version: 9.11.0
- OnlyOffice Document Server: Docker container
The problem:
When I share Excel files via external share (public link/email), people can’t open them in OnlyOffice. They get the error: “You don’t have enough permissions to view the file”
The weird thing is:
- When I’m logged in as a user, Excel files open perfectly fine in OnlyOffice
- PDFs shared externally work without issues (they don’t use OnlyOffice)
- The share permissions are definitely set to “Read” and “Edit”
So it seems like OnlyOffice just doesn’t want to work with external/anonymous users, even though everything looks configured correctly.
Has anyone else experienced this after updating to Nextcloud 31.0.12?
This is a known bug with this version combination?
Any suggestions would be really appreciated! This used to work fine before, so I’m a bit stumped.
Thanks in advance!