# \[Onlyoffice\] Error while downloading the document file to be converted

**URL:** <https://help.nextcloud.com/t/onlyoffice-error-while-downloading-the-document-file-to-be-converted/45195>\
**Category:** 📄 Office\
**Tags:** nc15, onlyoffice\
**Created:** [January 15, 2019, 2:54pm UTC](https://help.nextcloud.com/t/onlyoffice-error-while-downloading-the-document-file-to-be-converted/45195 "2019-01-15T14:54:51Z")\
**Posts on this page:** 1\
**Showing post:** 3

<div class="post-metadata">

**Author:** ![Schmu](https://help.nextcloud.com/user_avatar/help.nextcloud.com/schmu/32/7823_2.png) [@Schmu](https://help.nextcloud.com/u/Schmu)\
**Post date:** [January 21, 2019, 9:51am UTC](https://help.nextcloud.com/t/onlyoffice-error-while-downloading-the-document-file-to-be-converted/45195/3 "2019-01-21T09:51:45Z")

</div>

@alexander_onlyoffice is there probably a direction you can point me to? Any hint, what the root cause for this issue might be or where I could search for it? Or do you know somebody else, who could help me? Should I rather open a thread in the onlyoffice forum?

---

_[View the full topic](https://help.nextcloud.com/t/onlyoffice-error-while-downloading-the-document-file-to-be-converted/45195)._