[onlyoffice] Error: GuzzleHttp Exception ServerException: Server error:

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Nextcloud version (eg, 20.0.5): Nextcloud Hub 6 (27.1.1) AIO with OnlyOffice
Operating system and version (eg, Ubuntu 20.04): 22.04
Apache or nginx version (eg, Apache 2.4.25): nginx' PHP version _(eg, 7.4)_: 8.1.10`

The issue you are facing: [onlyoffice] Error: GuzzleHttp\Exception\ServerException: Server error:
Error code below when opening file on external storage using OnlyOffice. File will initially open fine, but after a while the browser locks up and I receive the error below. I’ve tried adding trusted domains, trusted proxies, JWT secret to config.php, JWT header “Authorization” to config.php. Even tried proxy through Nginx Proxy Manager.

Is this the first time you’ve seen this error? (Y/N): N

Steps to replicate it:

  1. Running Nextcloud AIO w/OnlyOffice using Cloudflare Tunnel
  2. Accessing files on NAS using external storage
  3. Files will open up fine for a while, then start receiving the error below.

The output of your Nextcloud log in Admin > Logging:

[onlyoffice] Error: GuzzleHttp\Exception\ServerException: Server error: `POST http://onlyoffice-document-server/ConvertService.ashx` resulted in a `504 Gateway Time-out` response:
<html>
<head><title>504 Gateway Time-out</title></head>
<body>
<center><h1>504 Gateway Time-out</h1></center>
<hr><c (truncated...)
 at <<closure>>

 0. /var/www/html/3rdparty/guzzlehttp/guzzle/src/Middleware.php line 69
    GuzzleHttp\Exception\RequestException::create("*** sensitive parameters replaced ***")
 1. /var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php line 204
    GuzzleHttp\Middleware::GuzzleHttp\{closure}("*** sensitive parameters replaced ***")
 2. /var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php line 153
    GuzzleHttp\Promise\Promise::callHandler(1, "*** sensitive parameters replaced ***", "*** sensitive parameters replaced ***")
 3. /var/www/html/3rdparty/guzzlehttp/promises/src/TaskQueue.php line 48
    GuzzleHttp\Promise\Promise::GuzzleHttp\Promise\{closure}("*** sensitive parameters replaced ***")
 4. /var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php line 248
    GuzzleHttp\Promise\TaskQueue->run(true)
 5. /var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php line 224
    GuzzleHttp\Promise\Promise->invokeWaitFn()
 6. /var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php line 269
    GuzzleHttp\Promise\Promise->waitIfPending()
 7. /var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php line 226
    GuzzleHttp\Promise\Promise->invokeWaitList()
 8. /var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php line 62
    GuzzleHttp\Promise\Promise->waitIfPending()
 9. /var/www/html/3rdparty/guzzlehttp/guzzle/src/Client.php line 187
    GuzzleHttp\Promise\Promise->wait()
10. /var/www/html/lib/private/Http/Client/Client.php line 301
    GuzzleHttp\Client->request("post", "http://onlyoffi ... x", ["/var/www/html/ ... "])
11. /var/www/html/custom_apps/onlyoffice/lib/DocumentService.php line 372
    OC\Http\Client\Client->post("http://onlyoffi ... x", ["120",["applica ... ]])
12. /var/www/html/custom_apps/onlyoffice/lib/DocumentService.php line 177
    OCA\Onlyoffice\DocumentService->Request("http://onlyoffi ... x", "post", ["120",["applica ... ]])
13. /var/www/html/custom_apps/onlyoffice/lib/DocumentService.php line 91
    OCA\Onlyoffice\DocumentService->SendRequestToConvertService("http://nginx-se ... I", "xlsx", "jpeg", "3846367549", false, "*** sensitive parameters replaced ***")
14. /var/www/html/custom_apps/onlyoffice/lib/Preview.php line 269
    OCA\Onlyoffice\DocumentService->GetConvertedUri("http://nginx-se ... I", "xlsx", "jpeg", "3846367549")
15. /var/www/html/lib/private/Preview/ProviderV1Adapter.php line 53
    OCA\Onlyoffice\Preview->getThumbnail("Applications (1).xlsx", 4096, 4096, false, ["OC\\Files\\View"])
16. /var/www/html/lib/private/Preview/GeneratorHelper.php line 64
    OC\Preview\ProviderV1Adapter->getThumbnail(["OC\\Files\\Node\\File"], 4096, 4096)
17. /var/www/html/lib/private/Preview/Generator.php line 397
    OC\Preview\GeneratorHelper->getThumbnail(["OC\\Preview\\ProviderV1Adapter"], ["OC\\Files\\Node\\File"], 4096, 4096)
18. /var/www/html/lib/private/Preview/Generator.php line 373
    OC\Preview\Generator->generateProviderPreview(["OC\\Files\\SimpleFS\\SimpleFolder"], ["OC\\Files\\Node\\File"], 4096, 4096, false, true, "application/vnd ... t", "")
19. /var/www/html/lib/private/Preview/Generator.php line 166
    OC\Preview\Generator->getMaxPreview(["OC\\Files\\SimpleFS\\SimpleFolder"], "*** sensitive parameters replaced ***", ["OC\\Files\\Node\\File"], "application/vnd ... t", "")
20. /var/www/html/lib/private/Preview/Generator.php line 116
    OC\Preview\Generator->generatePreviews(["OC\\Files\\Node\\File"], [[250,250,false,"fill"]], "application/vnd ... t")
21. /var/www/html/lib/private/PreviewManager.php line 192
    OC\Preview\Generator->getPreview(["OC\\Files\\Node\\File"], 250, 250, false, "fill", "*** sensitive parameters replaced ***")
22. /var/www/html/core/Controller/PreviewController.php line 144
    OC\PreviewManager->getPreview(["OC\\Files\\Node\\File"], 250, 250, false, "fill")
23. /var/www/html/core/Controller/PreviewController.php line 113
    OC\Core\Controller\PreviewController->fetchPreview(["OC\\Files\\Node\\File"], 250, 250, true, false, "fill")
24. /var/www/html/lib/private/AppFramework/Http/Dispatcher.php line 230
    OC\Core\Controller\PreviewController->getPreviewByFileId(73273, 250, 250, true, false, "fill")
25. /var/www/html/lib/private/AppFramework/Http/Dispatcher.php line 137
    OC\AppFramework\Http\Dispatcher->executeController(["OC\\Core\\Cont ... "], "getPreviewByFileId")
26. /var/www/html/lib/private/AppFramework/App.php line 183
    OC\AppFramework\Http\Dispatcher->dispatch(["OC\\Core\\Cont ... "], "getPreviewByFileId")
27. /var/www/html/lib/private/Route/Router.php line 315
    OC\AppFramework\App::main("OC\\Core\\Controller\\PreviewController", "getPreviewByFileId", ["OC\\AppFramewo ... "], ["core.Preview.getPreviewByFileId"])
28. /var/www/html/lib/base.php line 1068
    OC\Route\Router->match("/core/preview")
29. /var/www/html/index.php line 36
    OC::handleRequest()

GET /index.php/core/preview?fileId=73273&c=6518c4e77d605&x=250&y=250&forceIcon=0&a=1
from 50.38.62.102 by shaywood at 2023-10-01T21:51:45+00:00

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'apps_paths' => 
  array (
    0 => 
    array (
      'path' => '/var/www/html/apps',
      'url' => '/apps',
      'writable' => false,
    ),
    1 => 
    array (
      'path' => '/var/www/html/custom_apps',
      'url' => '/custom_apps',
      'writable' => true,
    ),
  ),
  'instanceid' => 'oc296bbaq13g',
  'passwordsalt' => 'PASSWORD',
  'secret' => 'SECRET',
  'trusted_domains' => 
  array (
    0 => '192.168.1.123',
    1 => 'nginx-server',
    2 => 'homeoffice.mydomain.com',
  ),
  'trusted_proxies' => 
  array (
    0 => '192.168.1.123',
    1 => 'nginx-server',
    2 => 'homeoffice.mydomain.com',
  ),
  'datadirectory' => '/var/www/html/data',
  'dbtype' => 'sqlite3',
  'version' => '27.1.1.0',
  'overwrite.cli.url' => 'https://homeoffice.mydomain.com',
  'overwriteprotocol' => 'https',
  'overwritehost' => 'homeoffice.mydomain.com',
  'default_phone_region' => 'US',
  'installed' => true,
  'onlyoffice' => 
  array (
    'DocumentServerUrl' => '/ds-vpath/',
    'DocumentServerInternalUrl' => 'http://onlyoffice-document-server/',
    'StorageUrl' => 'http://nginx-server/',
    'jwt_secret' => 'PASSWORD',
    'jwt_header' => "Authorization",
  ),
  'mail_from_address' => 'USER',
  'mail_smtpmode' => 'smtp',
  'mail_sendmailmode' => 'smtp',
  'mail_domain' => 'gmail.com',
  'mail_smtphost' => 'smtp.gmail.com',
  'mail_smtpport' => '587',
  'mail_smtpauth' => 1,
  'mail_smtpname' => 'USER',
  'mail_smtppassword' => 'PASSWORD',
);

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

PASTE HERE


Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

PASTE HERE

hi you got any solution?