Nextcloud version (eg, 20.0.5): 20.0.7
Operating system and version (eg, Ubuntu 20.04): Debian 10
Apache or nginx version (eg, Apache 2.4.25): nginx 1.14.2-2
PHP version (eg, 7.4): 7.3
The issue you are facing: Earlier in the day I was able to use OnlyOffice online with my 20.0.5 but noticed an upgrade was available. There was an error when upgrading apps but continued on and upgraded manually. After the upgrade I’m no longer able to use OnlyOffice. Trying to load a xlsx file brings up the loading screen and it just stays there.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Have working 20.0.5 install
- Upgrade
- Profit?
The output of your Nextcloud log in Admin > Logging:
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'DELETED',
'passwordsalt' => 'DELETED',
'secret' => 'DELETED',
'trusted_domains' =>
array (
0 => 'DELETED',
1 => 'DELETED',
2 => 'DELETED',
),
'datadirectory' => '/var/www/nextcloud/data',
'overwrite.cli.url' => 'http://DELETED/nextcloud',
'dbtype' => 'mysql',
'version' => '20.0.7.1',
'dbname' => 'DELETED',
'dbhost' => 'DELETED',
'dbtableprefix' => 'DELETED',
'dbuser' => 'DELETED',
'dbpassword' => 'DELETED',
'installed' => true,
'forcessl' => true,
'mail_smtpmode' => 'smtp',
'mail_from_address' => 'nextcloud',
'mail_domain' => 'DELETED',
'mail_smtphost' => 'DELETED',
'loglevel' => 1,
'theme' => '',
'memcache.local' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
),
'trashbin_retention_obligation' => 'auto',
'updatechecker' => false,
'mail_smtpport' => '25',
'maintenance' => false,
'updater.release.channel' => 'stable',
'ldapIgnoreNamingRules' => false,
'ldapProviderFactory' => '\\OCA\\User_LDAP\\LDAPProviderFactory',
'log_rotate_size' => 104857600,
'mysql.utf8mb4' => true,
'enable_previews' => true,
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\PNG',
1 => 'OC\\Preview\\JPEG',
2 => 'OC\\Preview\\GIF',
3 => 'OC\\Preview\\HEIC',
4 => 'OC\\Preview\\BMP',
5 => 'OC\\Preview\\XBitmap',
6 => 'OC\\Preview\\MP3',
7 => 'OC\\Preview\\TXT',
8 => 'OC\\Preview\\PDF',
9 => 'OC\\Preview\\MarkDown',
),
'mail_sendmailmode' => 'smtp',
'updater.secret' => 'HAHANO',
);
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE