Onlyoffice broken after upgrade to 20.0.7

Nextcloud version (eg, 20.0.5): 20.0.7
Operating system and version (eg, Ubuntu 20.04): Debian 10
Apache or nginx version (eg, Apache 2.4.25): nginx 1.14.2-2
PHP version (eg, 7.4): 7.3

The issue you are facing: Earlier in the day I was able to use OnlyOffice online with my 20.0.5 but noticed an upgrade was available. There was an error when upgrading apps but continued on and upgraded manually. After the upgrade I’m no longer able to use OnlyOffice. Trying to load a xlsx file brings up the loading screen and it just stays there.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Have working 20.0.5 install
  2. Upgrade
  3. Profit?

The output of your Nextcloud log in Admin > Logging:

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'DELETED',
  'passwordsalt' => 'DELETED',
  'secret' => 'DELETED',
  'trusted_domains' => 
  array (
    0 => 'DELETED',
    1 => 'DELETED',
    2 => 'DELETED',
  ),
  'datadirectory' => '/var/www/nextcloud/data',
  'overwrite.cli.url' => 'http://DELETED/nextcloud',
  'dbtype' => 'mysql',
  'version' => '20.0.7.1',
  'dbname' => 'DELETED',
  'dbhost' => 'DELETED',
  'dbtableprefix' => 'DELETED',
  'dbuser' => 'DELETED',
  'dbpassword' => 'DELETED',
  'installed' => true,
  'forcessl' => true,
  'mail_smtpmode' => 'smtp',
  'mail_from_address' => 'nextcloud',
  'mail_domain' => 'DELETED',
  'mail_smtphost' => 'DELETED',
  'loglevel' => 1,
  'theme' => '',
  'memcache.local' => '\\OC\\Memcache\\Redis',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' => 
  array (
    'host' => 'localhost',
    'port' => 6379,
  ),
  'trashbin_retention_obligation' => 'auto',
  'updatechecker' => false,
  'mail_smtpport' => '25',
  'maintenance' => false,
  'updater.release.channel' => 'stable',
  'ldapIgnoreNamingRules' => false,
  'ldapProviderFactory' => '\\OCA\\User_LDAP\\LDAPProviderFactory',
  'log_rotate_size' => 104857600,
  'mysql.utf8mb4' => true,
  'enable_previews' => true,
  'enabledPreviewProviders' => 
  array (
    0 => 'OC\\Preview\\PNG',
    1 => 'OC\\Preview\\JPEG',
    2 => 'OC\\Preview\\GIF',
    3 => 'OC\\Preview\\HEIC',
    4 => 'OC\\Preview\\BMP',
    5 => 'OC\\Preview\\XBitmap',
    6 => 'OC\\Preview\\MP3',
    7 => 'OC\\Preview\\TXT',
    8 => 'OC\\Preview\\PDF',
    9 => 'OC\\Preview\\MarkDown',
  ),
  'mail_sendmailmode' => 'smtp',
  'updater.secret' => 'HAHANO',
);

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

Hi @mkomarinski,
Have you try to uninstall onlyoffice app and reinstall it ?

I did, no change. I also upgraded to PHP7.4.

Ok, no idea what happened but I tried from a different system (still Chrome) and onlyoffice worked just fine. Original system is still not working. I’m going to chalk this up as a problem unrelated to onlyoffice/nextcloud.

I have a very similar problem: I updated the Community Document Server to version 0.1.9 yesterday (NC was already on 20.0.7), since then I only get the message “Loading…” with that moving OnlyOffice logo… and that’s it. No matter what browser I use, tried Brave, Chromium and Firefox.

Kind regards, Jörg.

I restarted my browser on the system that was giving me grief and it’s working there as well. @mistersixt you might have a different issue and might want to open a separate issue for it.