# Ongoing video calls freeze up after a while **URL:** \ **Category:** 💬 Talk (spreed)\ **Tags:** nc14\ **Created:** [November 11, 2018, 10:56pm UTC](https://help.nextcloud.com/t/ongoing-video-calls-freeze-up-after-a-while/40796 "2018-11-11T22:56:29Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![evaryont](https://help.nextcloud.com/user_avatar/help.nextcloud.com/evaryont/32/11778_2.png) [@evaryont](https://help.nextcloud.com/u/evaryont)\ **Post date:** [November 11, 2018, 10:56pm UTC](https://help.nextcloud.com/t/ongoing-video-calls-freeze-up-after-a-while/40796/1 "2018-11-11T22:56:30Z")
I don’t have an exact time-frame for this, but after a while of talking on a call, it will simply freeze the other’s video with no audio and either one or both of us will have to drop from the call and re-join to get it to work. I’ve checked the server logs and I don’t see any useful logging at all, just incoming HTTP requests. I’m using the [Nextcloud docker library image](https://hub.docker.com/_/nextcloud/) version 14.0.3 and Nextcloud Talk app version 4.0.0 with an nginx container in front of it for Let’s Encrypt. I have a custom TURN/STUN server configured, following the steps in [this forum post](https://help.nextcloud.com/t/howto-setup-nextcloud-talk-with-turn-server/30794). The backend database is PostgreSQL 11 in a docker container as well. Both participants are using Firefox 63 on Windows 10. Any help would be _much_ appreciated! When it works for the short time it does, it’s wonderful but these freezes/interruptions are a real nuisance. ---
**Author:** ![RdedR](https://help.nextcloud.com/user_avatar/help.nextcloud.com/rdedr/32/8912_2.png) [@RdedR](https://help.nextcloud.com/u/RdedR)\ **Post date:** [November 12, 2018, 6:45am UTC](https://help.nextcloud.com/t/ongoing-video-calls-freeze-up-after-a-while/40796/2 "2018-11-12T06:45:12Z")
Was about to log the same problem, still investigating my logs. It started a couple of weeks ago. First thought it was a fluke, but there is a pattern and it is reproducible. For me it is roughly about 20-25 minutes until the call is dropped. Rejoining works and then after another 20-25 minutes the same. Also Nextcloud 14.0.3 and nginx but all manually installed, no dockers. Also have a custom separate Turn server (coturn). I’ve tried client combination with Nextcloud mobile app and Windows 10 Firefox client with same problem. Hope this helps in pointing to a solution. ---
**Author:** ![andreaz](https://help.nextcloud.com/letter_avatar/andreaz/32/6_22734026db12803ebb3e059622ac3534.png) [@andreaz](https://help.nextcloud.com/u/andreaz)\ **Post date:** [March 5, 2019, 6:34pm UTC](https://help.nextcloud.com/t/ongoing-video-calls-freeze-up-after-a-while/40796/3 "2019-03-05T18:34:13Z")
Have you resolved your issues? I experience similar problems on NC 15.0.5, Spreed 5.0.2 and Talk Android 3.2.6 (both participants), nginx 1.15.x and coturn on Debian 9 VPS. Freezes of video and audio happen more or less irregular. The worse the internet connection or bandwidth is, the sooner it happens. In that case only rejoining the call helps. ☹ ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 4, 2024, 8:12am UTC](https://help.nextcloud.com/t/ongoing-video-calls-freeze-up-after-a-while/40796/4 "2024-12-04T08:12:38Z")
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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 9, 2024, 3:36pm UTC](https://help.nextcloud.com/t/ongoing-video-calls-freeze-up-after-a-while/40796/5 "2024-12-09T15:36:31Z")