I just upgraded our nextcloud instance from 11.0.2 to 12 using the webupdater
After the update ran we noticed the the desktop sync clients all deleted the contents of a shared folder we all had access to. Everything was still there in the WebUI.
But in order to get the client state in sync again I had to delete the .sync*.db file and redownload the complete folder contents. Without deleting the db file nothing would be synced again.
This apparently only happended to this one folder but on every connected client.
I will share what logs I have but Iām not sure whether this is a client or server issue and where to report this.
Client log
#=#=#=# Syncrun started 2017-05-30T17:54:19
#=#=#=#=# Propagation starts 2017-05-30T17:54:20 (last step: 914 msec, total: 914 msec)
||SHARED-FOLDER/SUBFOLDER1/SOMEFILE|INST_REMOVE|Down|1478028004||210260||4||0|0|0|||INST_NONE|
||SHARED-FOLDER/SUBFOLDER1/SOMEOTHERFILE|INST_REMOVE|Down|1492092520||11254||4||0|0|0|||INST_NONE|
||SHARED-FOLDER/SUBFOLDER1/SUBFOLDER2/SOMEFILE|INST_REMOVE|Down|1494522868||24414||4||0|0|0|||INST_NONE|
[...] For a few hundred more lines.
Then a lot of empty sync runs and finally downloading everything again.
Server log
There are a few exceptions in the end but Iām not sure they are related.
Config
{
"system": {
"instanceid": "ocdp8h4ezfnn",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"auth.bruteforce.protection.enabled": false,
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"xxxxx"
],
"datadirectory": "\/srv\/nextcloud-data",
"skeletondirectory": "",
"overwrite.cli.url": "xxxxx",
"dbtype": "mysql",
"version": "12.0.0.29",
"dbname": "nextcloud_akdsfh",
"dbhost": "localhost",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"logtimezone": "UTC",
"installed": true,
"mail_smtpmode": "smtp",
"mail_smtphost": "10.0.3.1",
"mail_smtpport": "25",
"mail_from_address": "xxxx",
"mail_domain": "xxxx",
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.locking": "\\OC\\Memcache\\Redis",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"redis": {
"host": "\/var\/run\/redis\/redis.sock",
"port": 0,
"timeout": 0
},
"htaccess.RewriteBase": "\/",
"theme": "",
"loglevel": 2,
"maintenance": false,
"updater.secret": "***REMOVED SENSITIVE VALUE***"
},
"apps": {
"activity": {
"enabled": "yes",
"installed_version": "2.5.2",
"types": "filesystem"
},
"admin_audit": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": "logging"
},
"backgroundjob": {
"lastjob": "1"
},
"bruteforcesettings": {
"enabled": "yes",
"installed_version": "1.0.2",
"types": ""
},
"calendar": {
"enabled": "yes",
"installed_version": "1.5.3",
"ocsid": "168707",
"types": ""
},
"comments": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": "logging"
},
"contacts": {
"enabled": "yes",
"installed_version": "1.5.3",
"ocsid": "168708",
"types": ""
},
"core": {
"OC_Channel": "stable",
"backgroundjobs_mode": "cron",
"installedat": "1475183312.9459",
"lastcron": "1496171703",
"lastupdateResult": "[]",
"lastupdatedat": "1496169699",
"moveavatarsdone": "yes",
"oc.integritycheck.checker": "[]",
"previewsCleanedUp": "1",
"public_files": "files_sharing\/public.php",
"public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
"repairlegacystoragesdone": "yes",
"scss.variables": "073180797d04c2845cb6de79572add0c",
"umgmt_send_email": "true",
"umgmt_show_email": "true",
"umgmt_show_last_login": "true",
"updater.secret.created": "1496159557",
"vendor": "nextcloud"
},
"dav": {
"buildCalendarSearchIndex": "yes",
"enabled": "yes",
"installed_version": "1.3.0",
"types": "filesystem"
},
"federatedfilesharing": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": ""
},
"federation": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": "authentication"
},
"files": {
"cronjob_scan_files": "500",
"enabled": "yes",
"installed_version": "1.7.2",
"types": "filesystem"
},
"files_pdfviewer": {
"enabled": "yes",
"installed_version": "1.1.1",
"ocsid": "166049",
"types": ""
},
"files_sharing": {
"enabled": "yes",
"installed_version": "1.4.0",
"types": "filesystem"
},
"files_texteditor": {
"enabled": "yes",
"installed_version": "2.4.1",
"ocsid": "166051",
"types": ""
},
"files_trashbin": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": "filesystem"
},
"files_versions": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": "filesystem"
},
"files_videoplayer": {
"enabled": "yes",
"installed_version": "1.1.0",
"types": ""
},
"firstrunwizard": {
"enabled": "yes",
"installed_version": "2.1",
"types": "logging"
},
"gallery": {
"enabled": "yes",
"installed_version": "17.0.0",
"types": ""
},
"logreader": {
"enabled": "yes",
"installed_version": "2.0.0",
"levels": "00111",
"ocsid": "170871",
"relativedates": "1",
"types": ""
},
"lookup_server_connector": {
"enabled": "yes",
"installed_version": "1.0.0",
"types": "authentication"
},
"nextcloud_announcements": {
"enabled": "yes",
"installed_version": "1.1",
"pub_date": "Sat, 10 Dec 2016 00:00:00 +0100",
"types": "logging"
},
"notes": {
"enabled": "yes",
"installed_version": "2.2.0",
"types": ""
},
"notifications": {
"enabled": "yes",
"installed_version": "2.0.0",
"types": "logging"
},
"oauth2": {
"enabled": "yes",
"installed_version": "1.0.5",
"types": "authentication"
},
"password_policy": {
"enabled": "yes",
"enforceUpperLowerCase": "0",
"installed_version": "1.2.2",
"minLength": "8",
"types": ""
},
"provisioning_api": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": "prevent_group_restriction"
},
"serverinfo": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": ""
},
"sharebymail": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": "filesystem"
},
"spreed": {
"enabled": "yes",
"installed_version": "2.0.1",
"types": "prevent_group_restriction"
},
"systemtags": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": "logging"
},
"tasks": {
"enabled": "yes",
"installed_version": "0.9.5",
"types": ""
},
"theming": {
"backgroundMime": "backgroundColor",
"cachebuster": "22",
"color": "#7A7A7A",
"enabled": "yes",
"installed_version": "1.3.0",
"name": "CTS Cloud",
"slogan": "CarTelSol Nextcloud.",
"types": "logging",
"url": "http:\/\/cartelsol.com"
},
"twofactor_backupcodes": {
"enabled": "yes",
"installed_version": "1.1.1",
"types": ""
},
"updatenotification": {
"core": "11.0.3.2",
"enabled": "yes",
"installed_version": "1.2.0",
"types": ""
},
"workflowengine": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": "filesystem"
}
}
}
Any advice on where how to report this further? Client, server or user bug? 