Office Online no longer works with public links after upgrading to Nextcloud Hub 10 (31.0.4)

urus686 · May 6, 2025, 11:43am

The Basics

Nextcloud Server version:
- 31.0.4 (Nextcloud Hub 10)
Operating system and version:
- Ubuntu 20.04
Web server and version:
- Apache 2.4.41
Reverse proxy and version:
- nginx 1.18.0
PHP version:
- 8.3
Is this the first time you’ve seen this error?:
- Yes
When did this problem seem to first start?:
- After upgrading to version 31.0.4
Installation method:
- Bare Metal
Are you using Cloudflare, mod_security, or similar?:
- No

Summary of the issue you are facing:

After upgrading to Nextcloud Hub 10 (31.0.4), Office Online stopped working for public links.

Previously, public links to files (e.g., .docx) allowed unauthenticated users to open the file in the browser and view/edit it via Office Online. Now, when accessing the same public link, the user is redirected to the Nextcloud login page instead of being able to interact with the file.

This feature is critical for external collaboration and was working fine before the update.

devnull · May 6, 2025, 12:08pm

Sorry i can not test it. Maybe there is a change in the settings at index.php/settings/admin/richdocuments. Post your settings.

scubamuc · May 6, 2025, 12:14pm

can you show us your settings?

urus686 · May 6, 2025, 2:31pm

urus686 · May 6, 2025, 2:32pm

Where is this file located?

jtr · May 6, 2025, 3:13pm

Maybe this?

github.com/nextcloud/officeonline

Nextcloud 31: It is no longer possible to open files shared with external users via links

opened 09:04AM - 17 Mar 25 UTC

DanySupernova

1. to develop bug regression

### How to use GitHub * Please use the 👍 [reaction](https://blog.github.com/201…6-03-10-add-reactions-to-pull-requests-issues-and-comments/) to show that you are affected by the same issue. * Please don't comment if you have no relevant information to add. It's just extra noise for everyone subscribed to this issue. * Subscribe to receive notifications on status change and new comments. --- ### Steps to reproduce 1. Share a folder containing office files, or a single office file, via external user sharing, with link 2. External user tries to open office file, but Nextcloud asks for login credentials 3. Nothing is logged in nextcloud.log ### Expected behaviour Files before the update to version 31 (we had 29 before) opened regularly ### Actual behaviour Nextcloud asks for login credentials ### Server configuration **Web server:** Apache 2.4.62 **Database:** MariaDB **PHP version:** 8.2.28 **Nextcloud version:** 31.0.1 <details> <summary>List of activated apps</summary> Enabled: - activity: 4.0.0 - admin_audit: 1.21.0 - app_api: 5.0.2 - bruteforcesettings: 4.0.0 - circles: 31.0.0 - cloud_federation_api: 1.14.0 - comments: 1.21.0 - contactsinteraction: 1.12.0 - dav: 1.33.0 - federatedfilesharing: 1.21.0 - federation: 1.21.0 - files: 2.3.1 - files_automatedtagging: 2.0.0 - files_downloadlimit: 4.0.0 - files_lock: 31.0.1 - files_pdfviewer: 4.0.0 - files_reminders: 1.4.0 - files_sharing: 1.23.1 - files_trashbin: 1.21.0 - files_versions: 1.24.0 - firstrunwizard: 4.0.0 - flow_notifications: 2.0.0 - forms: 5.0.3 - groupfolders: 19.0.3 - logreader: 4.0.0 - lookup_server_connector: 1.19.0 - nextcloud_announcements: 3.0.0 - notifications: 4.0.0 - oauth2: 1.19.1 - officeonline: 3.0.1 - ownershiptransfer: 1.1.0 - password_policy: 3.0.0 - photos: 4.0.0-dev.1 - privacy: 3.0.0 - profile: 1.0.0 - provisioning_api: 1.21.0 - quota_warning: 1.21.0 - recommendations: 4.0.0 - related_resources: 2.0.0 - serverinfo: 3.0.0 - settings: 1.14.0 - sharebymail: 1.21.0 - support: 3.0.0 - survey_client: 3.0.0 - systemtags: 1.21.1 - text: 5.0.0 - theming: 2.6.1 - twofactor_backupcodes: 1.20.0 - twofactor_totp: 13.0.0-dev.0 - updatenotification: 1.21.0 - user_status: 1.11.0 - viewer: 4.0.0 - weather_status: 1.11.0 - webhook_listeners: 1.2.0 - workflowengine: 2.13.0 Disabled: - dashboard: 7.11.0 (installed 6.0.0) - encryption: 2.19.0 - files_external: 1.23.0 - sharelisting: 1.2.0 (installed 1.2.0) - suspicious_login: 9.0.1 - twofactor_nextcloud_notification: 5.0.0 - user_ldap: 1.22.0 (installed 1.21.0) within your Nextcloud installation folder ``` </details> <details> <summary>Nextcloud configuration</summary> { "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "xxx.xxx.it" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "dbtype": "pgsql", "version": "31.0.1.2", "overwrite.cli.url": "https:\/\/xxx.xxx.it/nextcloud", "overwriteprotocol": "https", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "htaccess.RewriteBase": "\/nextcloud", "default_phone_region": "IT", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_smtpmode": "smtp", "mail_sendmailmode": "smtp", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": "2525", "mail_smtpauth": 1, "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "memcache.distributed": "\\OC\\Memcache\\Redis", "memcache.local": "\\OC\\Memcache\\Redis", "memcache.locking": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": 6379 }, "theme": "", "loglevel": 1, "maintenance": false, "maintenance_window_start": 1, "enable_previews": true, "enabledPreviewProviders": [ "OC\\Preview\\TXT", "OC\\Preview\\MarkDown", "OC\\Preview\\OpenDocument", "OC\\Preview\\PDF", "OC\\Preview\\MSOffice2003", "OC\\Preview\\MSOfficeDoc", "OC\\Preview\\Image", "OC\\Preview\\Photoshop", "OC\\Preview\\TIFF", "OC\\Preview\\SVG", "OC\\Preview\\Font", "OC\\Preview\\MP3", "OC\\Preview\\Movie", "OC\\Preview\\MKV", "OC\\Preview\\MP4", "OC\\Preview\\AVI" ], "app_install_overwrite": [ "admin_notifications", "sharelisting" ] } } </details> ### Browser **Browser name:** >Edge/Chrome **Operating system:** Windows/Mac <details>

devnull · May 6, 2025, 5:33pm

See the path in my last post. Add it to your Nextcloud url in your browser.