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Getting help
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The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 33.0.2.2
- Operating system and version (e.g., Ubuntu 24.04):
NextclouPi 1.57.0
- Web server and version (e.g, Apache 2.4.25):
replace me
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
8.3
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
since 1.57.0
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
NCP
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
yes
Summary of the issue you are facing:
[Hi,
since ncp 1.57.0 i have a problem connecting my backup SATA drive (named “WDbackup” and used for ncp-backup-sync) on the first SATA port (the closest to the power cord and plugged directly in the “toaster”).
The drives are working fine when plugged in the other SATA port.
So for now i only have the main drive on the working port (named DATAcloud and used for Nextcloud ncdata).
The 2 SATA ports looks there anyway:
root@nextcloudpi:/# dmesg | grep -i sata
[ 2.165217] ata1: SATA max UDMA/133 abar m512@0xfc700000 port 0xfc700100 irq 26
[ 2.165231] ata2: SATA max UDMA/133 abar m512@0xfc700000 port 0xfc700180 irq 26
[ 7.378030] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[ 7.696555] ata2: SATA link down (SStatus 0 SControl 300)
root@nextcloudpi:/# lsblk
NAME MAJ:MIN RM SIZE RO TYPE MOUNTPOINTS
sda 8:0 0 3.6T 0 disk
└─sda1 8:1 0 3.6T 0 part /media/DATAcloud
mtdblock0 31:0 0 16M 0 disk
mmcblk0 179:0 0 29.8G 0 disk
└─mmcblk0p1 179:1 0 29.5G 0 part /var/log.hdd
/
zram0 251:0 0 1.8G 0 disk [SWAP]
zram1 251:1 0 50M 0 disk /var/log
zram2 251:2 0 945.3M 0 disk [SWAP]
fstab with 'WDbackup" drive removed (if WDbackup is listed in it and unplugged system is not booting):
UUID=c3af9377-d36b-4ba0-bb6e-somenumbers / ext4 defaults,noatime,commit=120,errors=remount-ro 0 1
tmpfs /tmp tmpfs defaults,nosuid 0 0
#DATAcloud (dev/sda1)
UUID=afda45a6-a6fa-483f-9bbe-somenumbers /media/DATAcloud btrfs defaults 0 0
# a swapfile is not a swap partition, no line here
# use dphys-swapfile swap[on|off] for that
current kernel:
root@nextcloudpi:/# uname -r
6.6.47-current-meson64
apt policy linux-image-current-meson64
linux-image-current-meson64:
Installed: 24.8.2
Candidate: 26.2.1
Version table:
26.2.1 500
500 http://apt.armbian.com bookworm/main arm64 Packages
25.11.2 500
500 http://apt.armbian.com bookworm/main arm64 Packages
25.8.2 500
500 http://apt.armbian.com bookworm/main arm64 Packages
25.8.1 500
500 http://apt.armbian.com bookworm/main arm64 Packages
25.5.1 500
500 http://apt.armbian.com bookworm/main arm64 Packages
25.2.3 500
500 http://apt.armbian.com bookworm/main arm64 Packages
25.2.2 500
500 http://apt.armbian.com bookworm/main arm64 Packages
24.11.1 500
500 http://apt.armbian.com bookworm/main arm64 Packages
*** 24.8.2 500
500 http://apt.armbian.com bookworm/main arm64 Packages
100 /var/lib/dpkg/status
24.8.1 500
500 http://apt.armbian.com bookworm/main arm64 Packages
24.5.1 500
500 http://apt.armbian.com bookworm/main arm64 Packages
24.2.1 500
500 http://apt.armbian.com bookworm/main arm64 Packages
I also tried a clean ncp install 1.57.0 on another SDcard and same SATA problem.
Question:
As the problem suddenly arrived a few hours during the night after auto-update to ncp 1.57.0 (system suddenly crashed and SATA port problem appear) Could it be related to a kernel version problem like reported before on DietPi on some kernel version with SATA driver not working well?
ref: MichaIng/DietPi#8075
regards,
]
Steps to replicate it (hint: details matter!):
-
When i plug the “WDbackup” drive to the second SATA port alongside the main drive, system is not booting (fix red light and no blue light flashing) same if i plug the other drive in it.
and system is NOT rebooting after unpluging it (blue light flashing back but no SSH or WebUI Panel connection). -
I had to connect the SDcard to computer and start with a clean fstab to make it boot back.
-
Same problem on a fresh install of NCP 1.57.0 on another SDcard.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE HERE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": {
"0": "localhost",
"7": "nextcloudpi",
"5": "nextcloudpi.local",
"8": "nextcloudpi.lan",
"3": "robserver.duckdns.org",
"11": "78.203.120.240",
"1": "192.168.0.9",
"14": "nextcloudpi",
"20": "78.203.120.240",
"21": "robserver.duckdns.org",
"22": "192.168.0.254",
"12": "[2a01:e34:ecb7:8f00:3cb1:226f:75c6:5dd0]"
},
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "33.0.2.2",
"overwrite.cli.url": "https:\/\/robserver.duckdns.org\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "FR",
"maintenance_window_start": 1,
"memcache.local": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"timeout": 0,
"password": "***REMOVED SENSITIVE VALUE***"
},
"tempdirectory": "\/media\/DATAcloud\/ncdata\/data\/tmp",
"mail_smtpmode": "smtp",
"mail_smtpauthtype": "LOGIN",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"preview_max_x": "2048",
"preview_max_y": "2048",
"jpeg_quality": "60",
"overwriteprotocol": "https",
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"loglevel": "2",
"log_type": "file",
"htaccess.RewriteBase": "\/",
"maintenance": false,
"mail_sendmailmode": "smtp",
"mail_smtpsecure": "tls",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"logfile": "\/media\/DATAcloud\/ncdata\/data\/nextcloud.log",
"data-fingerprint": "b8ac664eba7d4d2482f918f253189aa1",
"theme": "",
"app_install_overwrite": [],
"twofactor_enforced": "false",
"twofactor_enforced_groups": [],
"twofactor_enforced_excluded_groups": [],
"serverid": 936
}
}
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.