OCC Scan:All gets killed

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THIS IS NO NEW INSTALLATION, I HAVE NEXTCLOUD UP AND RUNNING SINCE v18 NOW!

Nextcloud version (eg, 20.0.5): 25.0.3
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04.5 LTS (GNU/Linux 5.4.0-139-generic x86_64)
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.41 (Ubuntu)
PHP version (eg, 7.4): PHP 8.1.16

The issue you are facing:

Some users can not access their Files and Folders on the Web. They get an Error Message like “Directory is not available, please check log files or contact administrator”. So i started with
occ:scan -all . But this gets killed when scanning “uploads” folder or some other empty folder of those users who can see their folders. I can see memory raising till 100% and then the scan gets killed.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

i guess it only can be reproduced on my server…?!

The output of your Nextcloud log in Admin > Logging:

NOTHING RELATED TO THIS PROBLEM

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'xxxxxxxxxxx',
  'passwordsalt' => 'XXXXXXXXX',
  'secret' => 'XXXXXXXXX',
  'trusted_proxies' =>
  array (
    0 => 'XXXXX',
    1 => 'XXXXX',
    2 => 'XXXXX',
  ),
  'overwriteprotocol' => 'https',
  'trusted_domains' =>
  array (
    0 => 'XXXXX',
    1 => 'cloud.xxxx.xxx',
  ),
  'htaccess.RewriteBase' => '/',
  'datadirectory' => '/opt/nextcloud-data',
  'dbtype' => 'mysql',
  'version' => '25.0.3.2',
  'overwrite.cli.url' => 'https://cloud.xxxxx.xxx',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost:3306',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'xxxxxxxxx',
  'dbpassword' => 'xxxxxxxxxxxxxxxxxxxx',
  'installed' => true,
  'maintenance' => false,
  'mysql.utf8mb4' => true,
  'ldapIgnoreNamingRules' => false,
  'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'mail_smtpmode' => 'smtp',
  'mail_sendmailmode' => 'smtp',
  'mail_smtpauth' => 1,
  'mail_from_address' => 'xxxxx',
  'mail_domain' => 'xxxxx.xxx',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_smtphost' => 'xxx.xxxxx.xx',
  'mail_smtpport' => 'xxx',
  'mail_smtpname' => 'xxxxx@xxxxx.xxx',
  'mail_smtppassword' => 'xxxxxxxx',
  'mail_smtpsecure' => 'ssl',
  'theme' => '',
  'loglevel' => 0,
  'default_language' => 'de',
  'default_locale' => 'de_DE',
  'force_language' => 'de',
  'force_locale' => 'de_DE',
  'skeletondirectory' => '',
  'updater.release.channel' => 'stable',
  'default_phone_region' => 'DE',
  'app_install_overwrite' =>
  array (
    0 => 'dashboard',
  ),
);

The output of your Apache/nginx/system log in /var/log/____:


[Mon Feb 20 08:23:33.166036 2023] [php:error] [pid 117882] [client 1xxxxx:43036] PHP Fatal error:  Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in /var/www/nextcloud/apps/files_sharing/lib/Cache.php on line 96
[Mon Feb 20 08:23:33.176005 2023] [php:error] [pid 117882] [client 1xxxxx:43036] PHP Fatal error:  Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in Unknown on line 0


Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

xxxxx@xxxxx:/var/www/nextcloud/data$ cat nextcloud.log
xxxxx@xxxxx:/var/www/nextcloud/data$

Its empty!

Can you test the occ-command only for one user <user_id> see below?
Use verbose modes for more details and post them.

sudo -u www-data php occ files:scan --help
Description:
  rescan filesystem

Usage:
  files:scan [options] [--] [<user_id>...]
...
 -v|vv|vvv, --verbose     Increase the verbosity of messages: 1 for normal output, 2 for more verbose output and 3 for debug
...

documentation

Hi. Thanks for helping.

I did scan for only one user. I tested with a user who cant see the folders and files and one who can see the folders and files. The one who cant see folders and files is the one where the scan fails.

Sorry, forgotten: i used -vvv and there is no more other output than “killed”.