Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com*** is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.***
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
```
Array ( )
List of activated apps
Enabled:
- accessibility: 1.10.0
- activity: 2.16.0
- breezedark: 24.0.2
- calendar: 3.5.2
- circles: 24.0.1
- cloud_federation_api: 1.7.0
- comments: 1.14.0
- contactsinteraction: 1.5.0
- dashboard: 7.4.0
- dav: 1.22.0
- deck: 1.7.3
- federatedfilesharing: 1.14.0
- federation: 1.14.0
- files: 1.19.0
- files_automatedtagging: 1.14.0
- files_pdfviewer: 2.5.0
- files_rightclick: 1.3.0
- files_sharing: 1.16.2
- files_trashbin: 1.14.0
- files_versions: 1.17.0
- files_videoplayer: 1.13.0
- firstrunwizard: 2.13.0
- flow_notifications: 1.4.0
- groupfolders: 12.0.2
- jitsi: 0.15.0
- logreader: 2.9.0
- lookup_server_connector: 1.12.0
- nextcloud_announcements: 1.13.0
- notifications: 2.12.1
- notify_push: 0.5.0
- oauth2: 1.12.0
- password_policy: 1.14.0
- photos: 1.6.0
- privacy: 1.8.0
- provisioning_api: 1.14.0
- recommendations: 1.3.0
- serverinfo_hetzner: 1.16.0
- settings: 1.6.0
- sharebymail: 1.14.0
- spreed: 14.0.6
- support: 1.7.0
- survey_client: 1.12.0
- systemtags: 1.14.0
- text: 3.5.1
- theming: 1.15.0
- twofactor_backupcodes: 1.13.0
- updatenotification: 1.14.0
- user_status: 1.4.0
- viewer: 1.8.0
- weather_status: 1.4.0
- workflowengine: 2.6.0
Disabled:
- admin_audit
- encryption
- files_external
- user_ldap
Configuration (config/config.php)
{
"skeletondirectory": "\/var\/www\/html\/themes\/hetzner\/skeleton",
"simpleSignUpLink.shown": false,
"memcache.local": "\\OC\\Memcache\\APCu",
"appstoreurl": "https:\/\/apps.your-storageshare.de",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"files_external_allow_create_new_local": false,
"loglevel": 2,
"log_type": "syslog",
"updatechecker": false,
"updater.server.url": "https:\/\/updates.your-storageshare.de",
"updater.release.channel": "stable",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"nx30641.your-storageshare.de",
"nextcloud.balthasarspeyr.org"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "24.0.7.1",
"overwrite.cli.url": "https:\/\/nx30641.your-storageshare.de",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"default_language": "en",
"default_locale": "en",
"default_phone_region": "US",
"mail_smtpmode": "smtp",
"mail_smtpauthtype": "LOGIN",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"syslog_tag": "nextcloud-nx30641",
"upgrade.disable-web": true,
"theme": "hetzner",
"templatedirectory": "\/var\/www\/html\/core\/skeleton\/Templates\/",
"enabledPreviewProviders": [
"OC\\Preview\\PNG",
"OC\\Preview\\JPEG",
"OC\\Preview\\GIF",
"OC\\Preview\\BMP",
"OC\\Preview\\XBitmap",
"OC\\Preview\\MP3",
"OC\\Preview\\TXT",
"OC\\Preview\\MarkDown",
"OC\\Preview\\OpenDocument",
"OC\\Preview\\Krita",
"OC\\Preview\\HEIC"
],
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": "6379",
"timeout": "1.5",
"dbindex": "0"
},
"filelocking.enabled": true,
"memcache.locking": "\\OC\\Memcache\\Redis",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"maintenance": false
}
Cron Configuration: Array ( [backgroundjobs_mode] => cron [lastcron] => 1669834803 )
External storages: files_external is disabled
Encryption: no
User-backends:
- OC\User\Database
Talk configuration:
STUN servers
- no custom server configured
TURN servers
- no custom server configured
Signaling servers (mode: default):
- no custom server configured
Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36
```
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 24.0.5): 24.0.7.1
Operating system and version (eg, Ubuntu 20.04): Linux 5.4.0-124-generic #140-Ubuntu SMP Thu Aug 4 02:23:37 UTC 2022 x86_64
Apache or nginx version (eg, Apache 2.4.25): nginx/1.18.0 (fpm-fcgi)
PHP version (eg, 7.4): 8.0.25
The issue you are facing:
I would like to be able to search the whole of my NC instance for a word and have all the results in the central window in order to be able to perform operations with the resulting files. However, presently, albeit the results for the whole of NC are displayed on the right, below the search slot, then it is not possible to have them all as result with their paths in the middle of the window.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
1. Put a file with the name apple1 in subfolderA and apple2 in subfolderB and apple3 in subfolderC
2. Search for apple in the unified search
-
You have 3 results on the unified results on the right of your screen:
apple1
apple2
apple3 -
You can now click on each one of them, but there is no way you can perform operations such as tagging them, managing their tags, or sharing them as a group.
I would like to:
- know where they are in the NC fylesystem
- be able to perform operations on them as a group
I have no access to logs sorry.