# Notes sync failed with self-hosted Nextcloud 26 **URL:** \ **Category:** ℹ️ Support\ **Tags:** notes, android, notes-app\ **Created:** [July 26, 2023, 11:20pm UTC](https://help.nextcloud.com/t/notes-sync-failed-with-self-hosted-nextcloud-26/166978 "2023-07-26T23:20:32Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Dave\_G](https://help.nextcloud.com/letter_avatar/dave_g/32/5_5575768a8748004e209b776fc1b2916d.png) [@Dave\_G](https://help.nextcloud.com/u/Dave_G)\ **Post date:** [July 26, 2023, 11:20pm UTC](https://help.nextcloud.com/t/notes-sync-failed-with-self-hosted-nextcloud-26/166978/1 "2023-07-26T23:20:32Z")
> **Support intro** > > Sorry to hear you’re facing problems 🙁 > > _**[help.nextcloud.com](http://help.nextcloud.com) is for home/non-enterprise users. If you’re running a business, paid support can be accessed via [portal.nextcloud.com](http://portal.nextcloud.com) where we can ensure your business keeps running smoothly.**_ > > In order to help you as quickly as possible, before clicking **Create Topic** please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces: > > ``` > example > > ``` > > Or for longer, use three backticks above and below the code snippet: > > ```auto > longer > example > here > > ``` > > Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can ❤ Nextcloud version _(eg, 20.0.5)_: `26.0.2` Operating system and version _(eg, Ubuntu 20.04)_: `Arch Linux` Apache or nginx version _(eg, Apache 2.4.25)_: `Apache 2.4.57` PHP version _(eg, 7.4)_: `8.2.2` The issue you are facing: I’m running a self-hosted installation of Nextcloud. Calendar, Contacts, Tasks, and Talk all work and sync from my phone (Android). But I recently installed the Nextcloud Notes app (v. 4.0.0) and it will not sync, consistently giving a `synchronization failed` error (complete output below). Is this the first time you’ve seen this error? _(Y/N)_: Y Steps to replicate it: 1. Install Nextcloud Notes. 2. Add account (my regular calendar, etc. account) 3. Touch + to add a new note. The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!): ```auto '/var/lib/nextcloud/data', 'logfile' => '/var/log/nextcloud/nextcloud.log', 'apps_paths' => array ( 0 => array ( 'path' => '/usr/share/webapps/nextcloud/apps', 'url' => '/apps', 'writable' => false, ), 1 => array ( 'path' => '/var/lib/nextcloud/apps', 'url' => '/wapps', 'writable' => true, ), ), 'instanceid' => ' ********', 'passwordsalt' => ' ********', 'secret' => ' ********', 'trusted_domains' => array ( 0 => 'nextcloud.my.domain', 0 => 'calendar.my.domain', ), 'dbtype' => 'pgsql', 'version' => '26.0.2.1', 'overwrite.cli.url' => 'https://nextcloud.my.domain', 'dbname' => 'nextcloud', 'dbhost' => 'localhost:5432', 'dbport' => '', 'dbtableprefix' => 'oc_', 'dbuser' => 'myuser', 'dbpassword' => ' ********', 'installed' => true, 'theme' => '', 'loglevel' => 2, 'maintenance' => false, ); ``` Error message on Android: ```auto App Version: 4.0.0 App Version Code: 40000090 App Flavor: fdroid Files App Version Code: 30250090 --- OS Version: 4.19.110-perf+(a098bfbf1e) OS API Level: 30 Device: OnePlus8Pro Manufacturer: OnePlus Model (and Product): IN2023 (OnePlus8Pro_EEA) --- java.lang.Exception: {"errorType":"OCP\\Files\\NotPermittedException"} at it.niedermann.owncloud.notes.persistence.NotesServerSyncTask.pushLocalChanges(NotesServerSyncTask.java:158) at it.niedermann.owncloud.notes.persistence.NotesServerSyncTask.run(NotesServerSyncTask.java:94) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:462) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641) at java.lang.Thread.run(Thread.java:923) java.lang.Exception: {"errorType":"OCP\\Files\\NotPermittedException"} at it.niedermann.owncloud.notes.persistence.NotesServerSyncTask.pushLocalChanges(NotesServerSyncTask.java:158) at it.niedermann.owncloud.notes.persistence.NotesServerSyncTask.run(NotesServerSyncTask.java:94) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:462) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641) at java.lang.Thread.run(Thread.java:923) ``` ---
**Author:** ![stefan-niedermann](https://help.nextcloud.com/user_avatar/help.nextcloud.com/stefan-niedermann/32/26974_2.png) [@stefan-niedermann](https://help.nextcloud.com/u/stefan-niedermann)\ **Post date:** [July 27, 2023, 7:15am UTC](https://help.nextcloud.com/t/notes-sync-failed-with-self-hosted-nextcloud-26/166978/2 "2023-07-27T07:15:17Z")
Hello and welcome to the community support forum 👋 Did you already have a look at the logs of your sever? The Android log says, your server responded with “Nor permitted”, so it obviously can’t show any notes. The question is: Why does your server think you are not permitted? Please remove any sensitive data and then post your server logs. Kind regards ---
**Author:** ![Dave\_G](https://help.nextcloud.com/letter_avatar/dave_g/32/5_5575768a8748004e209b776fc1b2916d.png) [@Dave\_G](https://help.nextcloud.com/u/Dave_G)\ **Post date:** [July 27, 2023, 4:00pm UTC](https://help.nextcloud.com/t/notes-sync-failed-with-self-hosted-nextcloud-26/166978/3 "2023-07-27T16:00:41Z")
That’s the strange thing. I don’t see anything in the server logs. And tailing the logs with `journalctl -f` shows nothing when I try and fail to sync. The Apache logs also show nothing. I was hoping to see something in /var/log/nextcloud, but that directory is empty. ---
**Author:** ![krmnx](https://help.nextcloud.com/letter_avatar/krmnx/32/5_5575768a8748004e209b776fc1b2916d.png) [@krmnx](https://help.nextcloud.com/u/krmnx)\ **Post date:** [August 4, 2024, 5:51pm UTC](https://help.nextcloud.com/t/notes-sync-failed-with-self-hosted-nextcloud-26/166978/5 "2024-08-04T17:51:19Z")
In my case, nextcloud.log was complaining that the antivirus was not found (setup problem with clamav). ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [January 16, 2025, 9:07am UTC](https://help.nextcloud.com/t/notes-sync-failed-with-self-hosted-nextcloud-26/166978/6 "2025-01-16T09:07:59Z")