Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
Can not update via browser from 15.0.14 to next available version, 16.0.11. No button to click! Hasn’t happened before. Some adisories appear at top but they are non-critical, related to performance, emoticons, and such. I am running on a shared hosting service.
The issue you are facing: can not upgrade
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Login as admin
- Go to admin / overview
- no upgrade option to click
The output of your Nextcloud log in Admin > Logging:
Error Undefined index: changelogURL at /home1/bronordc/public_html/myplace/core/Controller/WhatsNewController.php#91
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '[REMOVED by Mod]',
'passwordsalt' => ' [blanked] ',
'secret' => ' [blanked] ',
'trusted_domains' =>
array (
0 => ' [blanked] ',
),
'datadirectory' => [blanked] ',
'overwrite.cli.url' => ' [blanked] ',
'dbtype' => 'mysql',
'version' => '15.0.14.1',
'dbname' => ' [blanked] ',
'dbhost' => 'localhost:3306',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => ' [blanked] ',
'dbpassword' => '[REMOVED by Mod]',
'installed' => true,
'mail_from_address' => ' [blanked] ',
'mail_smtpmode' => 'sendmail',
'mail_domain' => 'gmail.com',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'mail_smtphost' => ' [blanked] ',
'mail_sendmailmode' => 'smtp',
'mail_smtpport' => '587',
'mail_smtpauth' => 1,
'mail_smtpauthtype' => 'NTLM',
'mail_smtpname' => ' [blanked] ',
'mail_smtppassword' => '\'&9\' [blanked] ',
'updater.release.channel' => 'production',
);
The output of your Apache/nginx/system log in /var/log/____:
N/A
THANKS Nate, for the tip on editing this post.