Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 22.2.0.2
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04
Apache or nginx version (eg, Apache 2.4.25): Nginx 1.18.0
PHP version (eg, 7.4): 7.4.3
The issue you are facing: I installed Nextcloud behind a reverse SSH but every Rest-Request (to ocs/v2.php), the nextcloud instance mades, end in an empty response, so for example is the group / user manegement broken.
Is this the first time you’ve seen this error? (Y/N):Y
The output of your Nextcloud log in Admin > Logging:
{"reqId":"ffF3twiaBDzFczArFyCU","level":3,"time":"2021-10-11T03:43:22+00:00","remoteAddr":"127.0.0.1","user":"eriktunsch","app":"PHP","method":"POST","url":"/index.php/apps/theming/ajax/updateStylesheet","message":"unlink(/var/www/cloud_data/appdata_ocalc7xglk46/css/user_status/62ab-dc35-user-status-menu.css): No such file or directory at /var/www/cloud/lib/private/Files/Storage/Local.php#291","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0","version":"22.2.0.2","exception":{"Exception":"Error","Message":"unlink(/var/www/cloud_data/appdata_ocalc7xglk46/css/user_status/62ab-dc35-user-status-menu.css): No such file or directory at /var/www/cloud/lib/private/Files/Storage/Local.php#291","Code":0,"Trace":[{"function":"onError","class":"OC\\Log\\ErrorHandler","type":"::"},{"file":"/var/www/cloud/lib/private/Files/Storage/Local.php","line":291,"function":"unlink"},{"function":"unlink","class":"OC\\Files\\Storage\\Local","type":"->"},{"file":"/var/www/cloud/apps/files_trashbin/lib/Storage.php","line":193,"function":"call_user_func"},{"file":"/var/www/cloud/apps/files_trashbin/lib/Storage.php","line":102,"function":"doDelete","class":"OCA\\Files_Trashbin\\Storage","type":"->"},{"file":"/var/www/cloud/lib/private/Files/View.php","line":1171,"function":"unlink","class":"OCA\\Files_Trashbin\\Storage","type":"->"},{"file":"/var/www/cloud/lib/private/Files/View.php","line":728,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/cloud/lib/private/Files/Node/File.php","line":131,"function":"unlink","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/cloud/lib/private/Files/SimpleFS/SimpleFile.php","line":149,"function":"delete","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/var/www/cloud/lib/private/Template/SCSSCacher.php","line":397,"function":"delete","class":"OC\\Files\\SimpleFS\\SimpleFile","type":"->"},{"file":"/var/www/cloud/lib/private/Template/SCSSCacher.php","line":289,"function":"resetCache","class":"OC\\Template\\SCSSCacher","type":"->"},{"file":"/var/www/cloud/lib/private/Template/SCSSCacher.php","line":153,"function":"variablesChanged","class":"OC\\Template\\SCSSCacher","type":"->"},{"file":"/var/www/cloud/apps/theming/lib/Controller/ThemingController.php","line":188,"function":"process","class":"OC\\Template\\SCSSCacher","type":"->"},{"file":"/var/www/cloud/lib/private/AppFramework/Http/Dispatcher.php","line":217,"function":"updateStylesheet","class":"OCA\\Theming\\Controller\\ThemingController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/cloud/lib/private/AppFramework/Http/Dispatcher.php","line":126,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/cloud/lib/private/AppFramework/App.php","line":156,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/cloud/lib/private/Route/Router.php","line":301,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/cloud/lib/base.php","line":1000,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/cloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/cloud/lib/private/Log/ErrorHandler.php","Line":92,"CustomMessage":"--"}}
{"reqId":"Dk3K7QaNyarmoxpAR26w","level":3,"time":"2021-10-11T03:43:22+00:00","remoteAddr":"127.0.0.1","user":"eriktunsch","app":"PHP","method":"POST","url":"/index.php/apps/theming/ajax/updateStylesheet","message":"unlink(/var/www/cloud_data/appdata_ocalc7xglk46/css/user_status/62ab-dc35-user-status-menu.css.deps): No such file or directory at /var/www/cloud/lib/private/Files/Storage/Local.php#291","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0","version":"22.2.0.2","exception":{"Exception":"Error","Message":"unlink(/var/www/cloud_data/appdata_ocalc7xglk46/css/user_status/62ab-dc35-user-status-menu.css.deps): No such file or directory at /var/www/cloud/lib/private/Files/Storage/Local.php#291","Code":0,"Trace":[{"function":"onError","class":"OC\\Log\\ErrorHandler","type":"::"},{"file":"/var/www/cloud/lib/private/Files/Storage/Local.php","line":291,"function":"unlink"},{"function":"unlink","class":"OC\\Files\\Storage\\Local","type":"->"},{"file":"/var/www/cloud/apps/files_trashbin/lib/Storage.php","line":193,"function":"call_user_func"},{"file":"/var/www/cloud/apps/files_trashbin/lib/Storage.php","line":102,"function":"doDelete","class":"OCA\\Files_Trashbin\\Storage","type":"->"},{"file":"/var/www/cloud/lib/private/Files/View.php","line":1171,"function":"unlink","class":"OCA\\Files_Trashbin\\Storage","type":"->"},{"file":"/var/www/cloud/lib/private/Files/View.php","line":728,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/cloud/lib/private/Files/Node/File.php","line":131,"function":"unlink","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/cloud/lib/private/Files/SimpleFS/SimpleFile.php","line":149,"function":"delete","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/var/www/cloud/lib/private/Template/SCSSCacher.php","line":397,"function":"delete","class":"OC\\Files\\SimpleFS\\SimpleFile","type":"->"},{"file":"/var/www/cloud/lib/private/Template/SCSSCacher.php","line":289,"function":"resetCache","class":"OC\\Template\\SCSSCacher","type":"->"},{"file":"/var/www/cloud/lib/private/Template/SCSSCacher.php","line":153,"function":"variablesChanged","class":"OC\\Template\\SCSSCacher","type":"->"},{"file":"/var/www/cloud/apps/theming/lib/Controller/ThemingController.php","line":188,"function":"process","class":"OC\\Template\\SCSSCacher","type":"->"},{"file":"/var/www/cloud/lib/private/AppFramework/Http/Dispatcher.php","line":217,"function":"updateStylesheet","class":"OCA\\Theming\\Controller\\ThemingController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/cloud/lib/private/AppFramework/Http/Dispatcher.php","line":126,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/cloud/lib/private/AppFramework/App.php","line":156,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/cloud/lib/private/Route/Router.php","line":301,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/cloud/lib/base.php","line":1000,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/cloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/cloud/lib/private/Log/ErrorHandler.php","Line":92,"CustomMessage":"--"}}
{"reqId":"Dk3K7QaNyarmoxpAR26w","level":3,"time":"2021-10-11T03:43:22+00:00","remoteAddr":"127.0.0.1","user":"eriktunsch","app":"PHP","method":"POST","url":"/index.php/apps/theming/ajax/updateStylesheet","message":"unlink(/var/www/cloud_data/appdata_ocalc7xglk46/css/user_status/62ab-dc35-user-status-menu.css.gzip): No such file or directory at /var/www/cloud/lib/private/Files/Storage/Local.php#291","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0","version":"22.2.0.2","exception":{"Exception":"Error","Message":"unlink(/var/www/cloud_data/appdata_ocalc7xglk46/css/user_status/62ab-dc35-user-status-menu.css.gzip): No such file or directory at /var/www/cloud/lib/private/Files/Storage/Local.php#291","Code":0,"Trace":[{"function":"onError","class":"OC\\Log\\ErrorHandler","type":"::"},{"file":"/var/www/cloud/lib/private/Files/Storage/Local.php","line":291,"function":"unlink"},{"function":"unlink","class":"OC\\Files\\Storage\\Local","type":"->"},{"file":"/var/www/cloud/apps/files_trashbin/lib/Storage.php","line":193,"function":"call_user_func"},{"file":"/var/www/cloud/apps/files_trashbin/lib/Storage.php","line":102,"function":"doDelete","class":"OCA\\Files_Trashbin\\Storage","type":"->"},{"file":"/var/www/cloud/lib/private/Files/View.php","line":1171,"function":"unlink","class":"OCA\\Files_Trashbin\\Storage","type":"->"},{"file":"/var/www/cloud/lib/private/Files/View.php","line":728,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/cloud/lib/private/Files/Node/File.php","line":131,"function":"unlink","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/cloud/lib/private/Files/SimpleFS/SimpleFile.php","line":149,"function":"delete","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/var/www/cloud/lib/private/Template/SCSSCacher.php","line":397,"function":"delete","class":"OC\\Files\\SimpleFS\\SimpleFile","type":"->"},{"file":"/var/www/cloud/lib/private/Template/SCSSCacher.php","line":289,"function":"resetCache","class":"OC\\Template\\SCSSCacher","type":"->"},{"file":"/var/www/cloud/lib/private/Template/SCSSCacher.php","line":153,"function":"variablesChanged","class":"OC\\Template\\SCSSCacher","type":"->"},{"file":"/var/www/cloud/apps/theming/lib/Controller/ThemingController.php","line":188,"function":"process","class":"OC\\Template\\SCSSCacher","type":"->"},{"file":"/var/www/cloud/lib/private/AppFramework/Http/Dispatcher.php","line":217,"function":"updateStylesheet","class":"OCA\\Theming\\Controller\\ThemingController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/cloud/lib/private/AppFramework/Http/Dispatcher.php","line":126,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/cloud/lib/private/AppFramework/App.php","line":156,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/cloud/lib/private/Route/Router.php","line":301,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/cloud/lib/base.php","line":1000,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/cloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/cloud/lib/private/Log/ErrorHandler.php","Line":92,"CustomMessage":"--"}}
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'xxxxx',
'passwordsalt' => 'xxxxxx',
'secret' => 'xxxxx1',
'trusted_domains' =>
array (
0 => 'xxxxxxx',
1 => 'localhost',
),
'datadirectory' => '/var/www/cloud_data',
'dbtype' => 'mysql',
'version' => '22.2.0.2',
'overwrite.cli.url' => 'xxxxxx',
'dbname' => 'xxxxx',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'xxxx',
'dbpassword' => 'xxxxxx',
'installed' => true,
'app_install_overwrite' =>
array (
0 => 'pride',
),
'trusted_proxies' =>
array (
0 => '10.42.0.0/16',
1 => '103.21.244.0/22',
2 => '103.22.200.0/22',
3 => '103.31.4.0/22',
4 => '104.16.0.0/12',
5 => '108.162.192.0/18',
6 => '131.0.72.0/22',
7 => '141.101.64.0/18',
8 => '162.158.0.0/15',
9 => '172.64.0.0/13',
10 => '173.245.48.0/20',
11 => '188.114.96.0/20',
12 => '190.93.240.0/20',
13 => '197.234.240.0/22',
14 => '198.41.128.0/17',
15 => '2400:cb00::/32',
16 => '2606:4700::/32',
17 => '2803:f800::/32',
18 => '2405:b500::/32',
19 => '2405:8100::/32',
20 => '2c0f:f248::/32',
21 => '2a06:98c0::/29',
22 => 'proxy IPv4,
23 => 'proxy IPv6',
),
'forwarded_for_headers' => array('HTTP_X_FORWARDED_FOR'),
'overwriteprotocol' => 'https',
);
The output of your Apache/nginx/system log in /var/log/____
:
NO OUTPUT