# No documents are shown after upgrading to loolwsd 4.0

**URL:** <https://help.nextcloud.com/t/no-documents-are-shown-after-upgrading-to-loolwsd-4-0/43634>\
**Category:** 📄 Office\
**Tags:** collabora-online\
**Created:** [December 20, 2018, 12:55pm UTC](https://help.nextcloud.com/t/no-documents-are-shown-after-upgrading-to-loolwsd-4-0/43634 "2018-12-20T12:55:28Z")\
**Posts on this page:** 1\
**Showing post:** 12

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**Author:** ![scratchi](https://help.nextcloud.com/letter_avatar/scratchi/32/6_22734026db12803ebb3e059622ac3534.png) [@scratchi](https://help.nextcloud.com/u/scratchi)\
**Post date:** [December 27, 2018, 4:58pm UTC](https://help.nextcloud.com/t/no-documents-are-shown-after-upgrading-to-loolwsd-4-0/43634/12 "2018-12-27T16:58:02Z")

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Hi,

I had similar error for a few months when I was using php 7.1. Updating to php 7.2 fixed it for me. More details in this thread here:

> [@Error Message when opening Document with Collabora: Failed to read document from storage. Please contact your storage server (cloud.example.com) administrator](https://help.nextcloud.com/t/error-message-when-opening-document-with-collabora-failed-to-read-document-from-storage-please-contact-your-storage-server-cloud-example-com-administrator/33495):
>
> For once specific document the error message “Failed to read document from storage. Please contact your storage server ([cloud.example.com](http://cloud.example.com)) administrator.” appears. Other documents work fine. Not really sure where I should start to search… Also, when trying to download that specific document this is what happens: [https://i.imgur.com/RS2qfhs.png](https://i.imgur.com/RS2qfhs.png) NC Version: 13.0.4 Server OSs: Debian 9 Collabora Version: latest, updated an hour ago Apache Version: Apache/2.4.25 PHP: PHP 7.0.27-0+deb9u1 Maria…

Hope this helps.

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_[View the full topic](https://help.nextcloud.com/t/no-documents-are-shown-after-upgrading-to-loolwsd-4-0/43634)._