# No access to the Nextcloud snap - who can help

**URL:** <https://help.nextcloud.com/t/no-access-to-the-nextcloud-snap-who-can-help/225879>\
**Category:** 🌐 International support\
**Tags:** snap, deutsch-german\
**Created:** [May 28, 2025, 1:54pm UTC](https://help.nextcloud.com/t/no-access-to-the-nextcloud-snap-who-can-help/225879 "2025-05-28T13:54:44Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![scubamuc](https://help.nextcloud.com/user_avatar/help.nextcloud.com/scubamuc/32/63165_2.png) [@scubamuc](https://help.nextcloud.com/u/scubamuc)\
**Post date:** [May 28, 2025, 2:04pm UTC](https://help.nextcloud.com/t/no-access-to-the-nextcloud-snap-who-can-help/225879/2 "2025-05-28T14:04:17Z")

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> [@snakernet](#):
>
> Wer kann hier unterstützen

servus, leider hast du **keinerlei** informationen mitgeteilt. es ist also ein ratespiel!  
hier mein vorschlag;

- zurücksetzen auf die letzte funktionierende version mit `sudo snap revert nextcloud` siehe
  - [How to revert Nextcloud snap after failed update](https://help.nextcloud.com/t/how-to-revert-nextcloud-snap-after-failed-update/216034)

- anschließend untersuchen wo das problem liegt:
  - [How to manage Nextcloud snap logs](https://help.nextcloud.com/t/how-to-manage-nextcloud-snap-logs/216226)

- siehe auch [Getting help](https://github.com/nextcloud-snap/nextcloud-snap/wiki/Getting-help)

> [@snakernet](#):
>
> hier liegen Daten von einigen Jahren ☹

keine datensicherung?

> [@How to backup, restore and migrate Nextcloud snap](https://help.nextcloud.com/t/how-to-backup-restore-and-migrate-nextcloud-snap/216057):
>
> Snap snapshot backup & restore [Nextcloud snap Backup, restore & migrate](https://github.com/nextcloud-snap/nextcloud-snap/wiki/Backup-and-Restore) A good backup strategy will enable data recovery in the case of disaster. Not having a backup makes a bad situation worse. There is nothing anyone can do if you don’t backup your data. So depending on your backup frequency and how often you practice restoring your backup, you’ll have a good chance of system recovery within a couple of hours with limited data loss. See [backup, restore & migrate](https://github.com/nextcloud-snap/nextcloud-snap/wiki/Backup-and-Restore) Nextcloud snap. Depending on…

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