# No access to the cloud **URL:** \ **Category:** šŸ’¬ Talk (spreed)\ **Created:** [February 23, 2023, 8:05pm UTC](https://help.nextcloud.com/t/no-access-to-the-cloud/156518 "2023-02-23T20:05:32Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![verwaltung](https://help.nextcloud.com/letter_avatar/verwaltung/32/6_22734026db12803ebb3e059622ac3534.png) [@verwaltung](https://help.nextcloud.com/u/verwaltung)\ **Post date:** [February 23, 2023, 8:05pm UTC](https://help.nextcloud.com/t/no-access-to-the-cloud/156518/1 "2023-02-23T20:05:33Z")
Latest I have no access to the cloud storage of our organisation since a few days. If I start @cloud.xxx-xx.org I get the following failure: ā€œThis version of Nextcloud is not compatible with \> PHP 8.0. You are currently running 8.1.12.ā€ No one of our organisation have access. Whats the things to do with these failure? Please help us with a clear descrition what to do. I think the failure is from nextcloud side, but IĀ“m not really sure. thanks for your support. ---
**Author:** ![SysKeeper](https://help.nextcloud.com/letter_avatar/syskeeper/32/6_22734026db12803ebb3e059622ac3534.png) [@SysKeeper](https://help.nextcloud.com/u/SysKeeper)\ **Post date:** [February 23, 2023, 11:08pm UTC](https://help.nextcloud.com/t/no-access-to-the-cloud/156518/2 "2023-02-23T23:08:50Z")
Honestly I think the error is pretty clear, your server is running a PHP version (8.1) which the installed Nextcloud version (which one?) does not support. So, temporary enable a PHP version \< 8.1, upgrade your nextcloud to a compatible version and then you can re-enable php 8.1. ---
**Author:** ![verwaltung](https://help.nextcloud.com/letter_avatar/verwaltung/32/6_22734026db12803ebb3e059622ac3534.png) [@verwaltung](https://help.nextcloud.com/u/verwaltung)\ **Post date:** [February 24, 2023, 9:09am UTC](https://help.nextcloud.com/t/no-access-to-the-cloud/156518/3 "2023-02-24T09:09:10Z")
Do you have a Description to change the PHP to an loser version? Iā€˜ m Not an expert to IT stuff, but my idea is that Nextcloud have to change the Version. Thanks for your Support!!! ---
**Author:** ![gas85](https://help.nextcloud.com/user_avatar/help.nextcloud.com/gas85/32/7772_2.png) [@gas85](https://help.nextcloud.com/u/gas85)\ **Post date:** [February 24, 2023, 9:27am UTC](https://help.nextcloud.com/t/no-access-to-the-cloud/156518/4 "2023-02-24T09:27:10Z")
You need to install PHP needed version with all modules. Here is [an official docu](https://docs.nextcloud.com/server/latest/admin_manual/installation/source_installation.html#prerequisites-for-manual-installation), here is an example: > [@Different versions of PHP + apt autoremove = NC 17 does not work any more](https://help.nextcloud.com/t/different-versions-of-php-apt-autoremove-nc-17-does-not-work-any-more/69843/1): > > Install needed modules: Than enable needed PHP Version in you webserver, and restart it. There is a how to switch between different PHP versions e.g. for Ubuntu: > [@\[Solved\] Nextcloud 23: How to switch PHP version to 8.0?](https://help.nextcloud.com/t/solved-nextcloud-23-how-to-switch-php-version-to-8-0/131650/2): > > The answer can easily been found on the internet: ---
**Author:** ![SysKeeper](https://help.nextcloud.com/letter_avatar/syskeeper/32/6_22734026db12803ebb3e059622ac3534.png) [@SysKeeper](https://help.nextcloud.com/u/SysKeeper)\ **Post date:** [February 24, 2023, 11:30am UTC](https://help.nextcloud.com/t/no-access-to-the-cloud/156518/5 "2023-02-24T11:30:07Z")
You practical say nothing about your environment šŸ˜‰ so hard to say what the steps are. But usually the server does not change php versions on its own. Maybe an admin has updated the server? Nextcloud itself works fine with 8.1 in current versions, so youā€™re definitely missing updates here. ---
**Author:** ![devnull](https://help.nextcloud.com/user_avatar/help.nextcloud.com/devnull/32/27793_2.png) [@devnull](https://help.nextcloud.com/u/devnull)\ **Post date:** [February 24, 2023, 11:35am UTC](https://help.nextcloud.com/t/no-access-to-the-cloud/156518/6 "2023-02-24T11:35:32Z")
You find your Nextcloud version with the url `https://cloud.server.tld/status.php`. Also you can read something about the Nextcloud requirements for your Nextcloud version. [Nextcloud 25 requirements](https://docs.nextcloud.com/server/25/admin_manual/installation/system_requirements.html) [Nextcloud 24 requirements](https://docs.nextcloud.com/server/24/admin_manual/installation/system_requirements.html) [Nextcloud 23 requirements](https://docs.nextcloud.com/server/23/admin_manual/installation/system_requirements.html) (not supported) [Nextcloud 22 requirements](https://docs.nextcloud.com/server/22/admin_manual/installation/system_requirements.html) (not supported) [Nextcloud 21 requirements](https://docs.nextcloud.com/server/21/admin_manual/installation/system_requirements.html) (not supported) [Nextcloud 20 requirements](https://docs.nextcloud.com/server/20/admin_manual/installation/system_requirements.html) (not supported) I think you use Nextcloud 23 or less. Post your version. Change your PHP-version to a version that is supported for your actual and the next Nextcloud release (+1). Upgrade to the next Nextcloud release. Repeat this until Nextcloud 24 or Nextcloud 25. **Tipp:** Use the [command line based updater](https://docs.nextcloud.com/server/latest/admin_manual/maintenance/update.html#using-the-command-line-based-updater) if possible. Between the upgrades change to Nextcloud GUI administration panel. ---
**Author:** ![verwaltung](https://help.nextcloud.com/letter_avatar/verwaltung/32/6_22734026db12803ebb3e059622ac3534.png) [@verwaltung](https://help.nextcloud.com/u/verwaltung)\ **Post date:** [February 24, 2023, 11:58am UTC](https://help.nextcloud.com/t/no-access-to-the-cloud/156518/7 "2023-02-24T11:58:53Z")
Thanks to all for the support!!! The problem is already solved with your supportā€¦ !!!THANKS!!! ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 14, 2024, 12:03pm UTC](https://help.nextcloud.com/t/no-access-to-the-cloud/156518/8 "2024-12-14T12:03:17Z")