NextcloudPi: HPB-Service is down


since yesterday the NCP System Info shows me that the “HPB-Service” is down.

A reboot did not bring anything.

Does anyone know a solution for this problem?

Best regards


NextCloudPi diagnostics

NextCloudPi version  v1.50.3
NextCloudPi image    NextCloudPi_RaspberryPi_v1.50.3.img
OS                   Debian GNU/Linux 11. 5.10.92-v8+ (aarch64)
automount            yes
USB devices          sda sdb
datadir              /var/www/nextcloud/data
data in SD           yes
data filesystem      ext2/ext3
data disk usage      49G/236G
rootfs usage         49G/236G
swapfile             /var/swap
dbdir                /var/lib/mysql
Nextcloud check      ok
Nextcloud version
HTTPD service        up
PHP service          up
MariaDB service      up
Redis service        up
HPB service          down
Postfix service      up
Internet check       ok
public IP            ***REMOVED SENSITIVE VALUE***
public IP            ***REMOVED SENSITIVE VALUE***
Port check 80        open (ipv4)
Port check 443       open (ipv4)
IP                   ***REMOVED SENSITIVE VALUE***
gateway              ***REMOVED SENSITIVE VALUE***
Interface            eth0
certificates         ***REMOVED SENSITIVE VALUE***
NAT loopback         no
Uptime               1day

Nextcloud configuration

    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": {
            "0": "localhost",
            "7": "nextcloudpi",
            "5": "nextcloudpi.local",
            "8": "nextcloudpi.lan",
            "3": "",
            "11": "",
            "1": "",
            "14": "nextcloudpi",
            "20": ""
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "",
        "overwrite.cli.url": "https:\/\/\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0,
            "password": "***REMOVED SENSITIVE VALUE***"
        "tempdirectory": "\/var\/www\/nextcloud\/data\/tmp",
        "mail_smtpmode": "smtp",
        "mail_smtpauthtype": "LOGIN",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "preview_max_x": "1024",
        "preview_max_y": "1024",
        "jpeg_quality": "60",
        "overwriteprotocol": "https",
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "loglevel": "2",
        "log_type": "file",
        "htaccess.RewriteBase": "\/",
        "default_phone_region": "DE",
        "simpleSignUpLink.shown": false,
        "maintenance": false,
        "mail_sendmailmode": "smtp",
        "mail_smtpsecure": "ssl",
        "mail_smtpauth": 1,
        "mail_smtpport": "465",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***"

HTTPd logs

[Sat Oct 29 00:00:03.321941 2022] [ssl:warn] [pid 734:tid 548540724288] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Sat Oct 29 00:00:03.329043 2022] [mpm_event:notice] [pid 734:tid 548540724288] AH00489: Apache/2.4.54 (Debian) OpenSSL/1.1.1n configured -- resuming normal operations
[Sat Oct 29 00:00:03.329100 2022] [core:notice] [pid 734:tid 548540724288] AH00094: Command line: '/usr/sbin/apache2'

Database logs

tail: cannot open '/var/log/mysql/*.log' for reading: No such file or directory

Nextcloud logs
1 Like

Try restarting NextcloudPi to see if that brings the HPB back up. I’m assuming it went down after an upgrade.

Thanks for the answer and help.
Unfortunately, a reboot did nothing. I have also tried that before.
I also did not perform an upgrade. Everything is as I set up the NCP image 1.50.3.

While we are at it. Can I upgrade from the NCP image without any problems or without the NCP interface no longer working with Nextcloud?

Can you please clarify what you mean by image. Docker?

1 Like

I use the RaspberryPi image from this site. There is also one for Docker. I use the one for a RaspnerryPi.

There have been some issues with ncp and hpb. We’ll see what happens once the next couple versions of ncp are released to the updater.

1 Like

Is there any developement? I am having the same issues.

NextCloudPi version v1.50.3
NextCloudPi image NextCloudPi_08-16-22

1 Like

Same here - thanks for any information on that issue.

I have the same problem since 2 or 3 days ago.
NextCloudPi version v1.50.4

I currently use NextCloudPi v1.50.4

As soon as I deactivate or uninstall the app “Client Push” in NextCloud, the “HPB Service” goes down.
As soon as I activate or install it again, the “HPB Service” goes up again.

I think that it is related to this. But I am not sure.

I would like to confirm this behavior: If “Client Push” app is deactivated and activated again, “HPB Service” is up again as well!

  • NextcloudPi version 1.50.5
  • Nextcloud version 24.0.8

That is actually not really a surprise because the client push app is the app service vor the high-performance-backend.
There was/is a minor thing with php-fpm which needs to be restarted after update to have a running hbp. This could be solved by a restart, by restarting the fpm service and as you saw by reinstalling the app

I have the same problem on 1.52.4 raspberrypi image. hpb-service is down.

How would I reinstall the app (say via ssh)

thanks in advance

1 Like