Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2):16.0.3
Operating system and version (eg, Ubuntu 17.04):Centos 6.10
Apache or nginx version (eg, Apache 2.4.25): nginx 1.16.0
PHP version (eg, 7.1):7.2
The issue you are facing:
" An error occurred while reviewing the server configuration"
Is this the first time you’ve seen this error? (Y/N):N
Steps to replicate it:
- click in admin panel
- click to check the server configuration
- error occur
The output of your Nextcloud log in Admin > Logging:
None
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
None
The output of your Apache/nginx/system log in /var/log/____
:
[error] 19184#19184: *154 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 120.84.12.191, server: pan.tamabi.de, request: "GET /settings/ajax/checksetup HTTP/1.1", upstream: "fastcgi://127.0.0.1:9000", host: "pan.tamabi.de"