Nextcloud version (eg, 12.0.2): 15.0.10 (snap)
Operating system and version (eg, Ubuntu 17.04): Ubuntu 18.04.1
Apache or nginx version (eg, Apache 2.4.25): 2.4.29
PHP version (eg, 7.1): 7.2.19
The issue you are facing:
Nextcloud is unresponsive - opening it in a browser returns the error “This page cannot be reached”.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- It stopped working suddenly while uploading files.
The output of your Nextcloud log in Admin > Logging: cannot be reached
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
sudo cat /var/snap/nextcloud/14827/nextcloud/config/config.php
[sudo] password for ???:
<?php
$CONFIG = array (
'apps_paths' =>
array (
0 =>
array (
'path' => '/snap/nextcloud/current/htdocs/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/snap/nextcloud/current/nextcloud/extra-apps',
'url' => '/extra-apps',
'writable' => true,
),
),
'supportedDatabases' =>
array (
0 => 'mysql',
),
'memcache.locking' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/tmp/sockets/redis.sock',
'port' => 0,
),
'passwordsalt' => '???',
'secret' => '???',
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'mydomain',
),
'datadirectory' => '/var/snap/nextcloud/common/nextcloud/data',
'dbtype' => 'mysql',
'version' => '15.0.10.0',
'overwrite.cli.url' => 'http://localhost',
'dbname' => 'nextcloud',
'dbhost' => 'localhost:/tmp/sockets/mysql.sock',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nc',
'dbpassword' => '???',
'installed' => true,
'instanceid' => '???',
'maintenance' => false,
'loglevel' => 2,
'twofactor_enforced' => 'true',
'twofactor_enforced_groups' =>
array (
),
'twofactor_enforced_excluded_groups' =>
array (
),
);
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
We rather have to check the logs and status of the snap image.