Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 26.0.1.1
Operating system and version (eg, Ubuntu 20.04): Linux 4.4.180+ CST 2022 x86_64 GNU/Linux
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): 8
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Open Nextcloud via browser or using Talk
- very slow and unresponsive → 10 seconds to show a page
- There are random errors in the log files
The output of your Nextcloud log in Admin > Logging:
00:00","remoteAddr":"192.168.1.203","user":"nmax2","app":"suspicious_login","method":"POST","url":"/index.php/login","message":"Could not predict suspiciousness: No models found","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36","version":"26.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"rCk4NQh8c4Odu2O93lzl","level":3,"time":"2023-05-17T21:10:29+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"paZS8tU5xESTiC4VEJJw","level":2,"time":"2023-05-17T21:58:42+00:00","remoteAddr":"192.168.1.203","user":"--","app":"core","method":"DELETE","url":"/ocs/v2.php/apps/notifications/api/v2/push","message":"Login failed: 'nmax1' (Remote IP: '192.168.1.203')","userAgent":"Mozilla/5.0 (Android) Nextcloud-Talk v16.0.1","version":"26.0.1.1","data":{"app":"core"}}
{"reqId":"Vq8phy6FLxGvWFtdwFTT","level":3,"time":"2023-05-17T22:20:21+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"gX34beX5yDLELzVPLry9","level":3,"time":"2023-05-17T23:20:21+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"fNHrauV8wweCtpH4zPUw","level":3,"time":"2023-05-18T00:30:17+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"2ZocOAozmMH5UdFJ9wmE","level":3,"time":"2023-05-18T01:40:16+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"a8aFHRo2w3d1t1TpZBS0","level":3,"time":"2023-05-18T02:50:16+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"JrsH8V9yNeYkvKq1RkUB","level":2,"time":"2023-05-18T03:05:01+00:00","remoteAddr":"192.168.1.203","user":"--","app":"core","method":"DELETE","url":"/ocs/v2.php/apps/notifications/api/v2/push","message":"Login failed: 'nmax1' (Remote IP: '192.168.1.203')","userAgent":"Mozilla/5.0 (Android) Nextcloud-Talk v16.0.1","version":"26.0.1.1","data":{"app":"core"}}
{"reqId":"H7CBuAg8I7Lt6ah1vb7x","level":3,"time":"2023-05-18T04:00:18+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"H1KPuxkKuT7F7ZHUo1d9","level":3,"time":"2023-05-18T05:10:13+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"uOF6ADJKr1BGdxAauDOk","level":3,"time":"2023-05-18T06:10:15+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"E4UJhkArIzyN0Mb1DseQ","level":2,"time":"2023-05-18T06:31:33+00:00","remoteAddr":"192.168.1.203","user":"--","app":"core","method":"DELETE","url":"/ocs/v2.php/apps/notifications/api/v2/push","message":"Login failed: 'nmax1' (Remote IP: '192.168.1.203')","userAgent":"Mozilla/5.0 (Android) Nextcloud-Talk v16.0.1","version":"26.0.1.1","data":{"app":"core"}}
{"reqId":"G2LEYa4vZcJA8mumjnML","level":2,"time":"2023-05-18T06:53:23+00:00","remoteAddr":"192.168.1.203","user":"--","app":"core","method":"DELETE","url":"/ocs/v2.php/apps/notifications/api/v2/push","message":"Login failed: 'nmax1' (Remote IP: '192.168.1.203')","userAgent":"Mozilla/5.0 (Android) Nextcloud-Talk v16.0.1","version":"26.0.1.1","data":{"app":"core"}}
{"reqId":"bHmJGPWjWU51yorynKed","level":2,"time":"2023-05-18T06:54:06+00:00","remoteAddr":"192.168.1.203","user":"nmax1","app":"suspicious_login","method":"REPORT","url":"/remote.php/dav/principals/users/nmax1/","message":"Could not predict suspiciousness: No models found","userAgent":"iOS/16.3.1 (20D67) dataaccessd/1.0","version":"26.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"thK1MCjHo2YUS7bM57U5","level":2,"time":"2023-05-18T06:54:08+00:00","remoteAddr":"192.168.1.203","user":"nmax1","app":"suspicious_login","method":"PROPFIND","url":"/remote.php/dav/calendars/nmax1/","message":"Could not predict suspiciousness: No models found","userAgent":"iOS/16.3.1 (20D67) dataaccessd/1.0","version":"26.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"J94knIyS7Qha5uCMz2hn","level":2,"time":"2023-05-18T06:54:08+00:00","remoteAddr":"192.168.1.203","user":"nmax1","app":"suspicious_login","method":"PROPFIND","url":"/remote.php/dav/calendars/nmax1/inbox/","message":"Could not predict suspiciousness: No models found","userAgent":"iOS/16.3.1 (20D67) dataaccessd/1.0","version":"26.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"5TTqTMXgqRbYVdoXhXnf","level":3,"time":"2023-05-18T07:20:12+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"qnoqgo5i2SnQHHTDT28F","level":2,"time":"2023-05-18T07:55:53+00:00","remoteAddr":"192.168.1.203","user":"nmax1","app":"suspicious_login","method":"OPTIONS","url":"/remote.php/dav/principals/users/nmax1/","message":"Could not predict suspiciousness: No models found","userAgent":"iOS/16.3.1 (20D67) remindd/1.0","version":"26.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"WcG513cklhPJDkV8tOYy","level":2,"time":"2023-05-18T07:55:55+00:00","remoteAddr":"192.168.1.203","user":"nmax1","app":"suspicious_login","method":"PROPFIND","url":"/remote.php/dav/calendars/nmax1/","message":"Could not predict suspiciousness: No models found","userAgent":"iOS/16.3.1 (20D67) remindd/1.0","version":"26.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"BrJBO4nogiu3NnYzLfl5","level":3,"time":"2023-05-18T08:30:12+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"nZxWsTbMVr0TJv8AcDtL","level":3,"time":"2023-05-18T09:40:11+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"6HMPgwXBnahC2WL0a1yA","level":2,"time":"2023-05-18T10:32:16+00:00","remoteAddr":"192.168.1.203","user":"mhodges","app":"suspicious_login","method":"POST","url":"/index.php/login","message":"Could not predict suspiciousness: No models found","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36","version":"26.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"m4EqZgpac1I5QVI8Z1Qt","level":3,"time":"2023-05-18T10:50:12+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"CH01WLgOiTUkoIybyhmZ","level":2,"time":"2023-05-18T11:56:27+00:00","remoteAddr":"192.168.1.203","user":"--","app":"core","method":"DELETE","url":"/ocs/v2.php/apps/notifications/api/v2/push","message":"Login failed: 'nmax1' (Remote IP: '192.168.1.203')","userAgent":"Mozilla/5.0 (Android) Nextcloud-Talk v16.0.1","version":"26.0.1.1","data":{"app":"core"}}
{"reqId":"jqzHFuJn3uT3QvaMRZ7l","level":3,"time":"2023-05-18T12:00:10+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"CZBoFCpi5oTwvWhiffTt","level":3,"time":"2023-05-18T13:10:10+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'x',
'passwordsalt' => 'XX',
'secret' => 'XXX',
'trusted_domains' =>
array (
0 => 'XXX',
1 => 'XXX',
3 => 'XXX',
),
'datadirectory' => 'XXXXX/nextcloud/data',
'dbtype' => 'mysql',
'version' => '26.0.1.1',
'overwrite.cli.url' => 'XXXX/nextcloud25/nextcloud',
'dbname' => 'n',
'dbhost' => 'ost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'XXX',
'dbpassword' => 'XXX',
'installed' => true,
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '192.168.1.203',
'port' => '6379',
'timeout' => '0',
'dbindex' => '0',
),
'mail_from_address' => 'noreply-NC25',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'rmail44.win',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtphost' => 'mail.xmail44.win',
'mail_smtpport' => '465',
'mail_smtpauth' => 1,
'mail_smtpname' => 'nmax3@xmail44.win',
'mail_smtppassword' => 'nmax3',
'maintenance' => false,
'mail_smtpsecure' => 'ssl',
'theme' => '',
'loglevel' => 2,
);
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
See above```