Nextcloud unresponsive and errors in log

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Sorry to hear you’re facing problems :slightly_frowning_face:

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 26.0.1.1
Operating system and version (eg, Ubuntu 20.04): Linux 4.4.180+ CST 2022 x86_64 GNU/Linux
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): 8

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Open Nextcloud via browser or using Talk
  2. very slow and unresponsive → 10 seconds to show a page
  3. There are random errors in the log files

The output of your Nextcloud log in Admin > Logging:

00:00","remoteAddr":"192.168.1.203","user":"nmax2","app":"suspicious_login","method":"POST","url":"/index.php/login","message":"Could not predict suspiciousness: No models found","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36","version":"26.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"rCk4NQh8c4Odu2O93lzl","level":3,"time":"2023-05-17T21:10:29+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"paZS8tU5xESTiC4VEJJw","level":2,"time":"2023-05-17T21:58:42+00:00","remoteAddr":"192.168.1.203","user":"--","app":"core","method":"DELETE","url":"/ocs/v2.php/apps/notifications/api/v2/push","message":"Login failed: 'nmax1' (Remote IP: '192.168.1.203')","userAgent":"Mozilla/5.0 (Android) Nextcloud-Talk v16.0.1","version":"26.0.1.1","data":{"app":"core"}}
{"reqId":"Vq8phy6FLxGvWFtdwFTT","level":3,"time":"2023-05-17T22:20:21+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"gX34beX5yDLELzVPLry9","level":3,"time":"2023-05-17T23:20:21+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"fNHrauV8wweCtpH4zPUw","level":3,"time":"2023-05-18T00:30:17+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"2ZocOAozmMH5UdFJ9wmE","level":3,"time":"2023-05-18T01:40:16+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"a8aFHRo2w3d1t1TpZBS0","level":3,"time":"2023-05-18T02:50:16+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"JrsH8V9yNeYkvKq1RkUB","level":2,"time":"2023-05-18T03:05:01+00:00","remoteAddr":"192.168.1.203","user":"--","app":"core","method":"DELETE","url":"/ocs/v2.php/apps/notifications/api/v2/push","message":"Login failed: 'nmax1' (Remote IP: '192.168.1.203')","userAgent":"Mozilla/5.0 (Android) Nextcloud-Talk v16.0.1","version":"26.0.1.1","data":{"app":"core"}}
{"reqId":"H7CBuAg8I7Lt6ah1vb7x","level":3,"time":"2023-05-18T04:00:18+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"H1KPuxkKuT7F7ZHUo1d9","level":3,"time":"2023-05-18T05:10:13+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"uOF6ADJKr1BGdxAauDOk","level":3,"time":"2023-05-18T06:10:15+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"E4UJhkArIzyN0Mb1DseQ","level":2,"time":"2023-05-18T06:31:33+00:00","remoteAddr":"192.168.1.203","user":"--","app":"core","method":"DELETE","url":"/ocs/v2.php/apps/notifications/api/v2/push","message":"Login failed: 'nmax1' (Remote IP: '192.168.1.203')","userAgent":"Mozilla/5.0 (Android) Nextcloud-Talk v16.0.1","version":"26.0.1.1","data":{"app":"core"}}
{"reqId":"G2LEYa4vZcJA8mumjnML","level":2,"time":"2023-05-18T06:53:23+00:00","remoteAddr":"192.168.1.203","user":"--","app":"core","method":"DELETE","url":"/ocs/v2.php/apps/notifications/api/v2/push","message":"Login failed: 'nmax1' (Remote IP: '192.168.1.203')","userAgent":"Mozilla/5.0 (Android) Nextcloud-Talk v16.0.1","version":"26.0.1.1","data":{"app":"core"}}
{"reqId":"bHmJGPWjWU51yorynKed","level":2,"time":"2023-05-18T06:54:06+00:00","remoteAddr":"192.168.1.203","user":"nmax1","app":"suspicious_login","method":"REPORT","url":"/remote.php/dav/principals/users/nmax1/","message":"Could not predict suspiciousness: No models found","userAgent":"iOS/16.3.1 (20D67) dataaccessd/1.0","version":"26.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"thK1MCjHo2YUS7bM57U5","level":2,"time":"2023-05-18T06:54:08+00:00","remoteAddr":"192.168.1.203","user":"nmax1","app":"suspicious_login","method":"PROPFIND","url":"/remote.php/dav/calendars/nmax1/","message":"Could not predict suspiciousness: No models found","userAgent":"iOS/16.3.1 (20D67) dataaccessd/1.0","version":"26.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"J94knIyS7Qha5uCMz2hn","level":2,"time":"2023-05-18T06:54:08+00:00","remoteAddr":"192.168.1.203","user":"nmax1","app":"suspicious_login","method":"PROPFIND","url":"/remote.php/dav/calendars/nmax1/inbox/","message":"Could not predict suspiciousness: No models found","userAgent":"iOS/16.3.1 (20D67) dataaccessd/1.0","version":"26.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"5TTqTMXgqRbYVdoXhXnf","level":3,"time":"2023-05-18T07:20:12+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"qnoqgo5i2SnQHHTDT28F","level":2,"time":"2023-05-18T07:55:53+00:00","remoteAddr":"192.168.1.203","user":"nmax1","app":"suspicious_login","method":"OPTIONS","url":"/remote.php/dav/principals/users/nmax1/","message":"Could not predict suspiciousness: No models found","userAgent":"iOS/16.3.1 (20D67) remindd/1.0","version":"26.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"WcG513cklhPJDkV8tOYy","level":2,"time":"2023-05-18T07:55:55+00:00","remoteAddr":"192.168.1.203","user":"nmax1","app":"suspicious_login","method":"PROPFIND","url":"/remote.php/dav/calendars/nmax1/","message":"Could not predict suspiciousness: No models found","userAgent":"iOS/16.3.1 (20D67) remindd/1.0","version":"26.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"BrJBO4nogiu3NnYzLfl5","level":3,"time":"2023-05-18T08:30:12+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"nZxWsTbMVr0TJv8AcDtL","level":3,"time":"2023-05-18T09:40:11+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"6HMPgwXBnahC2WL0a1yA","level":2,"time":"2023-05-18T10:32:16+00:00","remoteAddr":"192.168.1.203","user":"mhodges","app":"suspicious_login","method":"POST","url":"/index.php/login","message":"Could not predict suspiciousness: No models found","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36","version":"26.0.1.1","data":{"app":"suspicious_login"}}
{"reqId":"m4EqZgpac1I5QVI8Z1Qt","level":3,"time":"2023-05-18T10:50:12+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"CH01WLgOiTUkoIybyhmZ","level":2,"time":"2023-05-18T11:56:27+00:00","remoteAddr":"192.168.1.203","user":"--","app":"core","method":"DELETE","url":"/ocs/v2.php/apps/notifications/api/v2/push","message":"Login failed: 'nmax1' (Remote IP: '192.168.1.203')","userAgent":"Mozilla/5.0 (Android) Nextcloud-Talk v16.0.1","version":"26.0.1.1","data":{"app":"core"}}
{"reqId":"jqzHFuJn3uT3QvaMRZ7l","level":3,"time":"2023-05-18T12:00:10+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}
{"reqId":"CZBoFCpi5oTwvWhiffTt","level":3,"time":"2023-05-18T13:10:10+00:00","remoteAddr":"","user":"--","app":"spreed","method":"","url":"--","message":"Getting the account information failed: account not found - HTTP status: 404 Response body: ","userAgent":"--","version":"26.0.1.1","data":{"app":"spreed"}}

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'x',
  'passwordsalt' => 'XX',
  'secret' => 'XXX',
  'trusted_domains' => 
  array (
    0 => 'XXX',
    1 => 'XXX',
    3 => 'XXX',
  ),
  'datadirectory' => 'XXXXX/nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '26.0.1.1',
  'overwrite.cli.url' => 'XXXX/nextcloud25/nextcloud',
  'dbname' => 'n',
  'dbhost' => 'ost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'XXX',
  'dbpassword' => 'XXX',
  'installed' => true,
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' => 
  array (
    'host' => '192.168.1.203',
    'port' => '6379',
    'timeout' => '0',
    'dbindex' => '0',
  ),
  'mail_from_address' => 'noreply-NC25',
  'mail_smtpmode' => 'smtp',
  'mail_sendmailmode' => 'smtp',
  'mail_domain' => 'rmail44.win',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_smtphost' => 'mail.xmail44.win',
  'mail_smtpport' => '465',
  'mail_smtpauth' => 1,
  'mail_smtpname' => 'nmax3@xmail44.win',
  'mail_smtppassword' => 'nmax3',
  'maintenance' => false,
  'mail_smtpsecure' => 'ssl',
  'theme' => '',
  'loglevel' => 2,
);

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

PASTE HERE


Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

See above```