# Nextcloud Talk Video Call drops after 2-3 minutes **URL:** \ **Category:** 💬 Talk (spreed)\ **Created:** [December 25, 2020, 1:00pm UTC](https://help.nextcloud.com/t/nextcloud-talk-video-call-drops-after-2-3-minutes/102317 "2020-12-25T13:00:29Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![pprkut](https://help.nextcloud.com/letter_avatar/pprkut/32/6_22734026db12803ebb3e059622ac3534.png) [@pprkut](https://help.nextcloud.com/u/pprkut)\ **Post date:** [December 25, 2020, 1:00pm UTC](https://help.nextcloud.com/t/nextcloud-talk-video-call-drops-after-2-3-minutes/102317/1 "2020-12-25T13:00:29Z")
Hello everyone! I’m fighting with my setup for nextcloud talk and hope someone here can point me in the right direction. My setup in a nutshell: Nextcloud (20.0.4) and coturn (4.5.1.3) are both hosted on the same server. Server is a dedicated server hosted in a data center with static IP, directly connected to the internet. Configuration of coturn is pretty much according to the manual: > listening-port=3478 > listening-ip=SERVER\_IP > relay-ip=SERVER\_IP > verbose > fingerprint > use-auth-secret > static-auth-secret=theSecret > [realm=cloud.example.com](http://realm=cloud.example.com) > total-quota=0 > bps-capacity=0 > no-tls > no-dtls > stale-nonce=600 > no-stdout-log > log-file=/var/log/turnserver/turn.log > simple-log > no-multicast-peers What I’m seeing is that I make a call with Nextcloud Talk, the call connects and I have video and audio for about 2-3 minutes. Then the call drops and tries to reconnect fail. This is what I’m seeing in the coturn logs when it happens: > 170: session 007000000000000002: usage: realm=\, username=foo\_bar, rp=417, rb=352832, sp=1631, sb=1425612 > 170: session 007000000000000002: peer usage: realm=\, username=foo\_bar, rp=1631, rb=1298659, sp=417, sb=333841 > 172: session 002000000000000003: refreshed, realm=\, username=foo\_bar, lifetime=0 > 172: session 002000000000000003: realm \ user foo\_bar: incoming packet REFRESH processed, success > 172: session 007000000000000002: refreshed, realm=\, username=foo\_bar, lifetime=0 > 172: session 007000000000000002: realm \ user foo\_bar: incoming packet REFRESH processed, success > 172: session 014000000000000001: refreshed, realm=\, username=foo\_bar, lifetime=0 > 172: session 014000000000000001: realm \ user foo\_bar: incoming packet REFRESH processed, success > 172: session 014000000000000001: TCP socket closed remotely PUBLIC\_IP\_1:39715 > 172: session 014000000000000001: usage: realm=\, username=foo\_bar, rp=55, rb=7604, sp=6, sb=584 > 172: session 014000000000000001: peer usage: realm=\, username=foo\_bar, rp=0, rb=0, sp=49, sb=4704 > 172: session 013000000000000001: refreshed, realm=\, username=foo\_bar, lifetime=0 > 172: session 014000000000000001: closed (2nd stage), user foo\_bar realm \ origin \<\>, local SERVER\_IP:3478, remote PUBLIC\_IP\_1:39715, reason: TCP connection closed by client (callback) > 172: session 013000000000000001: realm \ user foo\_bar: incoming packet REFRESH processed, success > 172: session 014000000000000001: delete: realm=\, username=foo\_bar > 172: session 014000000000000001: peer PUBLIC\_IP\_2 deleted > 172: session 014000000000000001: peer SERVER\_IP deleted > 172: session 014000000000000001: peer PUBLIC\_IP\_3 deleted > 172: session 013000000000000001: TCP socket closed remotely PUBLIC\_IP\_1:35829 > 172: session 013000000000000001: usage: realm=\, username=foo\_bar, rp=55, rb=7604, sp=6, sb=584 > 172: session 013000000000000001: peer usage: realm=\, username=foo\_bar, rp=0, rb=0, sp=49, sb=4704 > 172: session 013000000000000001: closed (2nd stage), user foo\_bar realm \ origin \<\>, local SERVER\_IP:3478, remote PUBLIC\_IP\_1:35829, reason: TCP connection closed by client (callback) > 172: session 013000000000000001: delete: realm=\, username=foo\_bar > 172: session 013000000000000001: peer PUBLIC\_IP\_2 deleted > 172: session 013000000000000001: peer SERVER\_IP deleted > 172: session 013000000000000001: peer PUBLIC\_IP\_3 deleted > 173: session 002000000000000003: usage: realm=\, username=foo\_bar, rp=55, rb=7604, sp=6, sb=584 > 173: session 002000000000000003: peer usage: realm=\, username=foo\_bar, rp=0, rb=0, sp=49, sb=4704 > 173: session 002000000000000003: closed (2nd stage), user foo\_bar realm \ origin \<\>, local SERVER\_IP:3478, remote PUBLIC\_IP\_1:40572, reason: allocation timeout > 173: session 002000000000000003: delete: realm=\, username=foo\_bar > 173: session 002000000000000003: peer PUBLIC\_IP\_2 deleted > 173: session 002000000000000003: peer SERVER\_IP deleted > 173: session 002000000000000003: peer PUBLIC\_IP\_3 deleted > 173: session 007000000000000002: usage: realm=\, username=foo\_bar, rp=177, rb=105736, sp=1641, sb=1372756 > 173: session 007000000000000002: peer usage: realm=\, username=foo\_bar, rp=1640, rb=1245034, sp=176, sb=97594 > 173: session 007000000000000002: closed (2nd stage), user foo\_bar realm \ origin \<\>, local SERVER\_IP:3478, remote PUBLIC\_IP\_1:40181, reason: allocation timeout > 173: session 007000000000000002: delete: realm=\, username=foo\_bar > 173: session 007000000000000002: peer PUBLIC\_IP\_2 deleted > 173: session 007000000000000002: peer SERVER\_IP deleted > 173: session 007000000000000002: peer PUBLIC\_IP\_3 deleted Reconnection attempts pretty much follow the same picture, I see ALLOCATE processed, success CREATE\_PERMISSION processed, success REFRESH processed, success TCP socket closed remotely I don’t really know what to look for here ☹ I dropped my firewall rules and tried without any to see if it’s a firewall issue, but the issue remained so I doubt is has anything to do with my firewall settings. Any pointers here would be much appreciated. ---
**Author:** ![pprkut](https://help.nextcloud.com/letter_avatar/pprkut/32/6_22734026db12803ebb3e059622ac3534.png) [@pprkut](https://help.nextcloud.com/u/pprkut)\ **Post date:** [December 25, 2020, 1:54pm UTC](https://help.nextcloud.com/t/nextcloud-talk-video-call-drops-after-2-3-minutes/102317/2 "2020-12-25T13:54:32Z")
Got debugging output from firefox, looks like one side of the call is getting refresh timeouts: > (stun/INFO) STUN-CLIENT(consent): Received response; processing > > (ice/INFO) ICE(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj))/STREAM(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj) transport-id=transport\_0 - 84715217:0fa3fc1706bba69b38c1579da8e561ff)/COMP(1): Consent refreshed > > (stun/INFO) STUN-CLIENT(consent): Timed out > > (ice/INFO) ICE(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj))/STREAM(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj) transport-id=transport\_0 - 84715217:0fa3fc1706bba69b38c1579da8e561ff)/COMP(1): A single consent refresh request timed out > > (ice/WARNING) ICE(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj))/STREAM(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj) transport-id=transport\_0 - 84715217:0fa3fc1706bba69b38c1579da8e561ff)/COMP(1): component disconnected > > (stun/INFO) STUN-CLIENT(consent): Timed out > > (ice/INFO) ICE(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj))/STREAM(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj) transport-id=transport\_0 - 84715217:0fa3fc1706bba69b38c1579da8e561ff)/COMP(1): A single consent refresh request timed out > > (stun/INFO) STUN-CLIENT(consent): Timed out > > (ice/INFO) ICE(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj))/STREAM(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj) transport-id=transport\_0 - 84715217:0fa3fc1706bba69b38c1579da8e561ff)/COMP(1): A single consent refresh request timed out > > (stun/INFO) STUN-CLIENT(consent): Timed out > > (ice/INFO) ICE(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj))/STREAM(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj) transport-id=transport\_0 - 84715217:0fa3fc1706bba69b38c1579da8e561ff)/COMP(1): A single consent refresh request timed out > > (ice/WARNING) ICE(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj))/STREAM(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj) transport-id=transport\_0 - 84715217:0fa3fc1706bba69b38c1579da8e561ff)/COMP(1): Consent refresh final time out > > (ice/INFO) ICE(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj))/STREAM(PC:1608903334135000 (id=51539607625 url=cloud-example-com/call/kgv6kcmj) transport-id=transport\_0 - 84715217:0fa3fc1706bba69b38c1579da8e561ff)/COMP(1): Consent refresh failed ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 12, 2024, 9:43pm UTC](https://help.nextcloud.com/t/nextcloud-talk-video-call-drops-after-2-3-minutes/102317/3 "2024-12-12T21:43:33Z")
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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 12, 2024, 9:43pm UTC](https://help.nextcloud.com/t/nextcloud-talk-video-call-drops-after-2-3-minutes/102317/4 "2024-12-12T21:43:35Z")