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Some useful links to gather information about your Nextcloud Talk installation:
Information about Signaling server: /index.php/index.php/settings/admin/talk#signaling_server
Information about TURN server: /index.php/settings/admin/talk#turn_server
Information about STUN server: /index.php/settings/admin/talk#stun_server
Nextcloud version (eg, 24.0.1): replace me
Talk Server version (eg, 14.0.2): replace me
Custom Signaling server configured: yes/no and version
Custom TURN server configured: yes/no
Custom STUN server configured: yes/no
In case the web version of Nextcloud Talk is involved:
Operating system (eg, Windows/Ubuntu/…): replace me
Browser name and version (eg, Chrome v101): replace me
In case mobile Nextcloud Talk apps are involved:
Talk iOS version (eg, 14.0.2): replace me
Talk Android version (eg, 14.0.2): replace me
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N):
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging or errors in nextcloud.log in /var/www/:
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Your browser log if relevant (javascript console log, network log, etc.):
PASTE HERE
Nextcloud Talk HPB – Technical Support Report
Subject: Nextcloud Talk HPB – Incoming calls succeed but media session fails between Linux desktop and iPhone
System Environment
Operating System
- Ubuntu Server
Deployment
- Docker
Nextcloud
- Version: 33.0.3
Nextcloud Talk
- Originally 23.0.8
- Updated during troubleshooting to 23.0.9
Database
- MariaDB
Cache
- Redis
High Performance Backend (HPB)
ghcr.io/nextcloud-releases/aio-talk
Media Server
- Integrated Janus supplied with HPB
Network
- Internet: Starlink
- Reverse Proxy: Cloudflare Tunnel
- IPv6: Enabled
- HTTPS: Enabled throughout
Domains
Nextcloud
https://private.butterflyfiduciary.com
HPB
https://talk.butterflyfiduciary.com
TURN
turn.butterflyfiduciary.com
Cloudflare Tunnel
private.butterflyfiduciary.com→localhost:8080talk.butterflyfiduciary.com→localhost:8181
TURN is exposed separately using a DNS-only record.
Client Devices
Desktop
- Linux
- Brave Browser (latest available)
- Camera permission granted
- Microphone permission granted
Mobile
- Apple iPhone
HPB Configuration
The HPB is configured using:
NC_DOMAINTALK_HOSTTURN_DOMAINTURN_SECRETSIGNALING_SECRETINTERNAL_SECRET
All secrets have been verified and match those configured within Nextcloud.
Configuration Verification
The following checks have been completed successfully:
- HPB starts correctly.
- Janus starts correctly.
- HPB welcome endpoint returns HTTP 200.
- WebSocket upgrade succeeds.
- Nextcloud connects successfully to HPB.
- TURN server is configured correctly.
- TURN secret verified.
- Signalling secret verified.
- TURN configuration confirmed using
occ talk:turn:list. - Signalling configuration confirmed using
occ talk:signaling:list. - IPv6 relay configured.
- TLS certificates valid.
- HTTPS functioning correctly.
Software Versions
Verified using:
occ statusocc app:list
Current versions:
- Nextcloud Server 33.0.3
- Nextcloud Talk 23.0.9
Behaviour Observed
Desktop initiates a call
- The iPhone receives the incoming call notification.
- The iPhone answers the call successfully.
- After answering, the iPhone displays:
“Waiting for others to join the call.”
- The iPhone appears to believe it has joined the call successfully.
- However, the desktop does not transition into the same active call.
- No audio is established.
- No video is established.
- The call never progresses beyond this point.
iPhone initiates a call
- The desktop receives notification of the incoming call.
- The browser does not present a normal Answer button.
- The desktop never joins the active call.
- No audio or video session is established.
HPB Log Behaviour
HPB logs indicate:
- Backend initialises successfully.
- Janus initialises successfully.
- Room creation succeeds.
- Participant registration succeeds.
- Media publishing begins.
- No obvious HPB startup or runtime errors are observed.
Diagnostics Already Performed
The following troubleshooting has already been completed:
- Verified HPB welcome endpoint.
- Verified WebSocket connectivity.
- Verified HPB backend registration.
- Verified TURN configuration.
- Verified signalling configuration.
- Verified matching TURN secret.
- Verified matching signalling secret.
- Restarted HPB container.
- Restarted Nextcloud container.
- Updated Nextcloud Talk from 23.0.8 to 23.0.9.
- Confirmed current versions.
- Reviewed HPB logs during call attempts.
Summary
The HPB appears to initialise correctly.
Janus starts correctly.
TURN appears correctly configured.
The signalling server is reachable.
The WebSocket endpoint responds correctly.
The HPB backend successfully registers with Nextcloud.
Incoming call notifications are successfully delivered between devices.
However, although signalling appears to function sufficiently for incoming call notifications, the media session itself never establishes successfully.
Observed behaviour:
Desktop → iPhone
- Phone rings.
- Phone answers.
- Phone displays “Waiting for others to join the call.”
- Audio/video session never establishes.
iPhone → Desktop
- Desktop receives incoming call notification.
- Browser does not display an Answer button.
- Desktop never joins the active call.
- Audio/video session never establishes.
Additional Observation
The message “Waiting for others to join the call.” strongly suggests that the iPhone believes it has successfully entered the call. However, the desktop client does not transition into the same call state. This may indicate a problem with call-state synchronisation between clients or with the signalling process after the initial call notification, rather than a basic HPB or TURN configuration issue.
Assistance Requested
I would appreciate guidance on the following:
- Is this behaviour a known issue involving:
- Nextcloud Talk 23.x
- HPB
- iPhone clients
- Brave Browser
- Cloudflare Tunnel deployments?
- Are there additional debug logging options that can be enabled for:
- Nextcloud Talk
- HPB
- Janus
- WebRTC negotiation
- Client signalling
- Is there any known issue that would explain:
- an incoming call arriving on the desktop without presenting an Answer button?
- an iPhone successfully answering a call but remaining on “Waiting for others to join the call.” indefinitely?
Additional Information Available
If required, I can provide:
- HPB logs
- Nextcloud logs
- Docker Compose configuration (with secrets redacted)
- TURN configuration
- HPB environment variables (redacted)
- Browser console output
- Additional diagnostics upon request
Thank you for taking the time to review this report. Any assistance or recommendations for further diagnostics would be greatly appreciated.
