Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 27.0.0
Operating system and version (eg, Ubuntu 20.04): Ubuntu 22.04.2 LTS
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.52 (Ubuntu)
PHP version (eg, 7.4): 8.1
The issue you are facing:
With the nextcloud android app
Trying to go into my conversations in the nextcloud app crashes (android 13).
Is this the first time you’ve seen this error? (Y/N):
I have never had an issue and I have been here since nextcloud 23. The app has always worked. It broke with this update.
Steps to replicate it:
- Download talk app
- log into server from talk app
- see all conversations
- Try to actually go into the conversation and it seems like it is trying to get in but goes back to the list of conversations.
- Same thing happens on my wifes phone, same android phone same android version.
The output of your Nextcloud log in Admin > Logging:
My logs have no errors relating to this in administration.
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'XXXXXXXXXXXX',
'passwordsalt' => 'XXXXXXXXXXXX',
'secret' => 'XXXXXXXXXXXX',
'trusted_domains' =>
array (
0 => 'XXXXXXXXXXXX',
1 => 'XXXXXXXXXXXX',
2 => 'XXXXXXXXXXXX',
),
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '27.0.0.8',
'overwrite.cli.url' => 'XXXXXXXXXXXX',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'XXXXXXXXXXXX',
'dbpassword' => 'XXXXXXXXXXXX',
'installed' => true,
'mail_from_address' => 'XXXXXXXXXXXX',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'XXXXXXXXXXXX',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'XXXXXXXXXXXX',
'mail_smtpname' => 'XXXXXXXXXXXX',
'mail_smtppassword' => 'XXXXXXXXXXXX',
'mail_smtpport' => 'XXXXXXXXXXXX',
'mail_smtpsecure' => 'tls',
'default_phone_region' => 'XXXXXXXXXXXX',
'overwriteprotocol' => 'https',
'filelocking.enabled' => true,
'memcache.locking' => '\OC\Memcache\Redis',
'redis' => array(
'host' => '/var/run/redis/redis-server.sock',
'port' => 0,
'timeout' => 0.0,
),
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.distributed' => '\\OC\\Memcache\\Memcached',
'memcached_servers' =>
array (
0 =>
array (
0 => '127.0.0.1',
1 => 11211,
),
),
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'app_install_overwrite' =>
array (
0 => 'imageconverter',
),
'updater.secret' => 'XXXXXXXXXXXX',
);
The output of your Apache/nginx/system log in /var/log/____:
error.log
[Fri Jun 16 15:26:49.494112 2023] [mpm_prefork:notice] [pid 1066] AH00163: Apache/2.4.52 (Ubuntu) Phusion_Passenger/6.0.10 OpenSSL/3.0.2 configured -- resuming normal operations
[Fri Jun 16 15:26:49.494182 2023] [core:notice] [pid 1066] AH00094: Command line: '/usr/sbin/apache2'
[ E 2023-06-16 15:26:51.1202 1077/T5 age/Cor/SecurityUpdateChecker.h:521 ]: A security update is available for your version (6.0.10) of Phusion Passenger(R). We strongly recommend upgrading to version 6.0.18.
[ E 2023-06-16 15:26:51.1203 1077/T5 age/Cor/SecurityUpdateChecker.h:526 ]: Additional security update check information:
- [Fixed in 6.0.14] [CVE-2018-25032] zlib before 1.2.12 allows memory corruption when deflating (i.e., when compressing) if the input has many distant matches.
- [Fixed in 6.0.14] A use after free memory safety issue was introduced in 6.0.12, and fixed in 6.0.14.
access log
XX.XX.XX.XX - - [16/Jun/2023:15:50:54 -0400] “GET /ocs/v2.php/apps/spreed/api/v4/listed-room HTTP/1.1” 200 967 “-” “Mozilla/5.0 (Android) Nextcloud-Talk v17.0.0”
XX.XX.XX.XX - - [16/Jun/2023:15:50:54 -0400] “GET /ocs/v2.php/cloud/capabilities HTTP/1.1” 200 27696 “-” “Mozilla/5.0 (Android) Nextcloud-Talk v17.0.0”
XX.XX.XX.XX - - [16/Jun/2023:15:50:54 -0400] “GET /ocs/v2.php/cloud/capabilities HTTP/1.1” 200 27692 “-” “Mozilla/5.0 (Android) Nextcloud-Talk v17.0.0”
XX.XX.XX.XX - - [16/Jun/2023:15:50:55 -0400] “GET /ocs/v2.php/apps/spreed/api/v3/signaling/settings HTTP/1.1” 200 1537 “-” “Mozilla/5.0 (Android) Nextcloud-Talk v17.0.0”
XX.XX.XX.XX - - [16/Jun/2023:15:50:55 -0400] “GET /ocs/v2.php/apps/spreed/api/v3/signaling/settings HTTP/1.1” 200 1535 “-” “Mozilla/5.0 (Android) Nextcloud-Talk v17.0.0”
XX.XX.XX.XX - - [16/Jun/2023:15:50:55 -0400] “-” 408 4355 “-” “-”
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
{"reqId":"M1ueTD6Rl7UbveOFEYP7","level":3,"time":"2023-06-16T16:30:11+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /var/www/nextcloud/lib/private/Http/Client/DnsPinMiddleware.php#58","userAgent":"--","version":"27.0.0.8","data":{"app":"PHP"}}
{"reqId":"M1ueTD6Rl7UbveOFEYP7","level":3,"time":"2023-06-16T16:30:21+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /var/www/nextcloud/lib/private/Http/Client/DnsPinMiddleware.php#84","userAgent":"--","version":"27.0.0.8","data":{"app":"PHP"}}
{"reqId":"M1ueTD6Rl7UbveOFEYP7","level":3,"time":"2023-06-16T16:30:31+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /var/www/nextcloud/lib/private/Http/Client/DnsPinMiddleware.php#84","userAgent":"--","version":"27.0.0.8","data":{"app":"PHP"}}
{"reqId":"M1ueTD6Rl7UbveOFEYP7","level":3,"time":"2023-06-16T16:30:41+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"dns_get_record(): A temporary server error occurred. at /var/www/nextcloud/lib/private/Http/Client/DnsPinMiddleware.php#84","userAgent":"--","version":"27.0.0.8","data":{"app":"PHP"}}
This was because I lost the internet today. It was my ISP's fault. Nothing to do with this issue.
Thank you for your time.