NextCloud Snap IOS too many HTTP redirects [SNAP]

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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 18.0.2): 19.0.4
Operating system and version (eg, Ubuntu 20.04): Ubuntu 18.04.4 LTS
Apache or nginx version (eg, Apache 2.4.25): Apache
PHP version (eg, 7.1): 7.4.11

The issue you are facing:
I am getting the “too many HTTP redirects” on the IOS app for my nextcloud snap instance. I was running CloudFlare as a proxy but even with this disabled, the app seems to give this message. Iv checked the overwrite protocol and URL in the config.php but all seems to be okay. Is anyone able to give me a hand or point me in the right direction? All seems to work via Safari or on desktop Chrome.

Is this the first time you’ve seen this error? (Y/N): Yes

Steps to replicate it:

  1. Open the IOS app and an error appears immediately when it tries to connect to the server.

The output of your Nextcloud log in Admin > Logging:

https://pastebin.com/V7naguvv

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'apps_paths' =>
  array (
    0 =>
    array (
      'path' => '/snap/nextcloud/current/htdocs/apps',
      'url' => '/apps',
      'writable' => false,
    ),
    1 =>
    array (
      'path' => '/var/snap/nextcloud/current/nextcloud/extra-apps',
      'url' => '/extra-apps',
      'writable' => true,
    ),
  ),
  'supportedDatabases' =>
  array (
    0 => 'mysql',
  ),
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'memcache.local' => '\\OC\\Memcache\\Redis',
  'redis' =>
  array (
    'host' => '/tmp/sockets/redis.sock',
    'port' => 0,
  ),
  'instanceid' => '',
  'passwordsalt' => '',
  'secret' => '',
  'trusted_domains' =>
  array (
    0 => '192.168.0.4',
    1 => 'cloud.domain.com',
  ),
  'datadirectory' => '/var/snap/nextcloud/common/nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '19.0.4.2',
  'overwrite.cli.url' => 'https://cloud.domain.com',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost:/tmp/sockets/mysql.sock',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'nextcloud',
  'dbpassword' => '',
  'installed' => true,
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
  'twofactor_enforced' => 'false',
  'twofactor_enforced_groups' =>
  array (
    0 => 'user',
  ),
  'twofactor_enforced_excluded_groups' =>
  array (
  ),
);

The output of your Apache/nginx/system log in /var/log/____:

Can't seem to find an Apache log in this location if needed can someone point me in the right direction to find this?
2

Is the snap directly exposed to the internet, or do you still have a reverse proxy in front of it? In my experience this is typically caused by a poorly-written redirect rule in a reverse proxy.

3

Hello,

Thanks for replying this seems to have stopped now but not using any proxy.

Thanks.