Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Hi,
i installed via snap a brand new Nextcloud server (Nextcloud 15) on a clean Ubuntu 18.04 Server.
The hard drive only has 10 Gb.
I got a bit carried away and uploaded too many files to my server. I got a warning that it was full. I deleted some big files.
The next day, when i tried to connect to the server, i get an info that the server can’t be reached.
After connecting by SSH, i see that the 99,8% full.
When i run “sudo nextcloud.occ -V”, i get the following reply “cannot create temporary directory for the root file system: No space left on device”
I tried to delete some files, but i can’t find where the Files are.
I don’t have a /var/www folder, but i do have a /snap/nextcloud/ folder.
On this folder there are 3 folders, one called current and 2 others with numbers as names.
How can i get my server to run again?
Can i delete or move one or both of those folders named with numbers?
Thank you very much!