Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 25.0.0
Operating system and version (eg, Ubuntu 20.04): FreeBSD 13.1-RELEASE-p2 amd64
Apache or nginx version (eg, Apache 2.4.25): unknown
PHP version (eg, 7.4): 8.0.25
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Install Collabora Online in docker (latest version) and configure it
- Install Nextcloud Office and configure it
- Try to open an Office document
The output of your Nextcloud log in Admin > Logging:
[Nothing is logged]
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
root@truenas[~]# cd /mnt/Main/iocage/jails/PfadiCloud/root/usr/local/www/nextcloud
root@truenas[...adiCloud/root/usr/local/www/nextcloud]# cat config.phpcat: config.php: No such file or directory
root@truenas[...adiCloud/root/usr/local/www/nextcloud]# cd configroot@truenas[...d/root/usr/local/www/nextcloud/config]# cat config.php
<?php
$CONFIG = array (
'apps_paths' =>
array (
0 =>
array (
'path' => '/usr/local/www/nextcloud/apps',
'url' => '/apps',
'writable' => true,
),
1 =>
array (
'path' => '/usr/local/www/nextcloud/apps-pkg',
'url' => '/apps-pkg',
'writable' => false,
),
),
'logfile' => '/var/log/nextcloud/nextcloud.log',
'memcache.local' => '\\OC\\Memcache\\APCu',
'one-click-instance' => true,
'one-click-instance.user-limit' => 100,
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
),
'passwordsalt' => 'CENSORED',
'secret' => 'CENSORED',
'trusted_domains' =>
array (
0 => 'localhost',
1 => '192.168.0.233',
2 => 'CENSORED',
),
'datadirectory' => '/usr/local/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '25.0.0.18',
'overwrite.cli.url' => 'CENSORED',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'CENSORED',
'dbpassword' => 'CENSORED',
'installed' => true,
'instanceid' => 'CENSORED',
'mail_from_address' => 'cloud',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'CENSORED',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'CENSORED',
'mail_smtpport' => '587',
'mail_smtpname' => 'CENSORED',
'mail_smtppassword' => 'CENSORED',
'maintenance' => false,
'theme' => 'dark',
'loglevel' => 2,
'default_locale' => 'de_CH',
'default_language' => 'de',
'default_phone_region' => 'CH',
'allow_local_remote_servers' => true,
'app_install_overwrite' =>
array (
0 => 'mindmap_app',
1 => 'files_mindmap',
2 => 'documentserver_community',
3 => 'uploaddetails',
4 => 'deckimportfromtrello',
5 => 'files_external_onedrive',
6 => 'files_external_dropbox',
7 => 'integration_whiteboard',
),
'twofactor_enforced' => 'true',
'twofactor_enforced_groups' =>
array (
0 => 'admin',
),
'updater.secret' => 'CENSORED',
The output of your Apache/nginx/system log in /var/log/____:
[nginx proxy manager does not output anything]
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
[No errors get logged]
Collabora Log doesn’t output anything either (Log level on debug)