Support intro
The Basics
- Nextcloud Server version (e.g., 29.x.x):
33.0.8
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 26.04
- Web server and version (e.g, Apache 2.4.25):
- 2.4.66-2ubuntu2.4
- Reverse proxy and version _(e.g. nginx 1.27.2)
- 2.4.66-2ubuntu2.4
- PHP version (e.g, 8.3):
8.5
- Is this the first time you’ve seen this error? (Yes / No):
No, but I somehow managed to fix it - till now. I can't get it working again
- When did this problem seem to first start?
After upgrading Nextcloud to 33
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Server archive (so no container)
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
After having upgraded Nextcloud to 33, Office stopped working.
The error message I get when configuring Nextcloud Office is:
(Client error: `GET https://my.domain.net/healthcheck` resulted in a `404 Not Found` response:
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
I am not sure how to get this
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"my.domain.net",
"office.my.domain.net"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "33.0.8.2",
"overwrite.cli.url": "https:\/\/my.domain.net\/",
"overwritehost": "my.domain.net",
"overwriteprotocol": "https",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"maintenance": false,
"memcache.local": "\\OC\\Memcache\\APCu",
"default_phone_region": "DE",
"mail_smtpmode": "smtp",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"theme": "",
"loglevel": 1,
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"app_install_overwrite": [
"documentserver_community"
],
"maintenance_window_start": "1"
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 6.0.0
- app_api: 33.0.0
- bruteforcesettings: 6.0.0
- calendar: 6.5.4
- circles: 33.0.0
- cloud_federation_api: 1.17.0
- comments: 1.23.0
- contacts: 8.7.7
- contactsinteraction: 1.14.1
- cookbook: 0.11.10
- dashboard: 7.13.0
- dav: 1.36.1
- end_to_end_encryption: 2.2.4
- eurooffice: 11.0.4
- federatedfilesharing: 1.23.0
- federation: 1.23.0
- files: 2.5.0
- files_downloadlimit: 5.1.0
- files_external: 1.25.1
- files_pdfviewer: 6.0.0
- files_reminders: 1.6.0
- files_sharing: 1.25.2
- files_trashbin: 1.23.0
- files_versions: 1.26.0
- firstrunwizard: 6.0.0
- logreader: 6.0.0
- lookup_server_connector: 1.21.0
- mail: 5.11.4
- nextcloud_announcements: 5.0.0
- notifications: 6.0.0
- oauth2: 1.21.0
- password_policy: 5.0.0
- photos: 6.0.0
- privacy: 5.0.0
- profile: 1.2.0
- provisioning_api: 1.23.0
- recommendations: 6.0.0
- related_resources: 4.0.0
- richdocumentscode: 26.4.302
- serverinfo: 5.0.0
- settings: 1.16.0
- sharebymail: 1.23.0
- support: 5.0.0
- survey_client: 5.0.0
- systemtags: 1.23.0
- text: 7.0.1
- theming: 2.8.0
- twofactor_backupcodes: 1.22.0
- twofactor_nextcloud_notification: 7.0.0
- twofactor_totp: 15.0.0
- updatenotification: 1.23.0
- user_ldap: 1.24.0
- user_status: 1.13.0
- viewer: 6.0.0
- weather_status: 1.13.0
- webhook_listeners: 1.5.0
- workflowengine: 2.15.0
Disabled: - admin_audit: 1.23.0
- deck: 1.17.5 (installed 1.17.5)
- encryption: 2.21.0
- epubviewer: 1.9.7 (installed 1.9.7)
- files_rightclick: 0.15.1 (installed 1.6.0)
- music: 3.2.1 (installed 3.2.1)
- spreed: 23.0.10 (installed 23.0.10)
- suspicious_login: 11.0.0