Nextcloud not reachable : Error while running background job (class: OCA\\ GroupFolders \\BackgroundJob\\ E

ℹ️ Support
1

Nextcloud version : 27.0.1
Operating system and version : DEBIAN 11
Machine : VPS
Nginx version : replace me
PHP version : replace me

The issue you are facing:
Nextcloud cannot be reached, I get a 504 Gateway Time Out issue.
I think (not 100% sure) that the issue happened while some files were being uploaded from a phone using the Nextcloud app. This kind of uploading is done regularly and I’ve never had a problem.

Nextcloud has been upgraded from 26.0.3 a few days before without any issue.

Is this the first time you’ve seen this error? (Y/N): Yes

Below you will find an abstract from /nextcloud/data/nextcloud.log

{"reqId":"8r9Gqkb4EIetvkGW6wXv","level":3,"time":"2023-07-26T10:40:04+00:00","remoteAddr":"82.64.173.18","user":"gaelle","app":"PHP","method":"POST","url":"/nextcloud/remote.php/dav/bulk","message":"Undefined array key 1 at /var/www/nextcloud/apps/dav/lib/BulkUpload/MultipartRequestParser.php#183","userAgent":"Mozilla/5.0 (Linux) mirall/3.8.2 (build 15392) (Nextcloud, debian-4.19.0-24-amd64 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"27.0.1.2","data":{"app":"PHP"}}


{"reqId":"8r9Gqkb4EIetvkGW6wXv","level":3,"time":"2023-07-26T10:40:04+00:00","remoteAddr":"82.64.173.18","user":"gaelle","app":"PHP","method":"POST","url":"/nextcloud/remote.php/dav/bulk","message":"Undefined array key 1 at /var/www/nextcloud/apps/dav/lib/BulkUpload/MultipartRequestParser.php#183","userAgent":"Mozilla/5.0 (Linux) mirall/3.8.2 (build 15392) (Nextcloud, debian-4.19.0-24-amd64 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"27.0.1.2","data":{"app":"PHP"}}


{"reqId":"8r9Gqkb4EIetvkGW6wXv","level":3,"time":"2023-07-26T10:40:04+00:00","remoteAddr":"82.64.173.18","user":"gaelle","app":"no app in context","method":"POST","url":"/nextcloud/remote.php/dav/bulk","message":"An exception occurred while executing a query: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '45149-1690368004' for key 'files_versions_uniq_index'","userAgent":"Mozilla/5.0 (Linux) mirall/3.8.2 (build 15392) (Nextcloud, debian-4.19.0-24-amd64 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"27.0.1.2","exception":{"Exception":"OC\\DB\\Exceptions\\DbalException","Message":"An exception occurred while executing a query: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '45149-1690368004' for key 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***"]},{"file":"/var/www/nextcloud/apps/files_versions/lib/Listener/FileEventsListener.php","line":111,"function":"post_write_hook","class":"OCA\\Files_Versions\\Listener\\FileEventsListener","type":"->"},{"file":"/var/www/nextcloud/lib/private/EventDispatcher/ServiceEventListener.php","line":86,"function":"handle","class":"OCA\\Files_Versions\\Listener\\FileEventsListener","type":"->"},{"file":"/var/www/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":251,"function":"__invoke","class":"OC\\EventDispatcher\\ServiceEventListener","type":"->"},{"file":"/var/www/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":73,"function":"callListeners","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/EventDispatcher/EventDispatcher.php","line":94,"function":"dispatch","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/EventDispatcher/EventDispatcher.php","line":106,"function":"dispatch","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/HookConnector.php","line":121,"function":"dispatchTyped","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_Hook.php","line":105,"function":"postWrite","class":"OC\\Files\\Node\\HookConnector","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1257,"function":"emit","class":"OC_Hook","type":"::"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1184,"function":"runHooks","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":670,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/Folder.php","line":188,"function":"file_put_contents","class":"OC\\Files\\View","type":"->"},{"function":"newFile","class":"OC\\Files\\Node\\Folder","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/LazyFolder.php","line":74,"function":"call_user_func_array"},{"file":"/var/www/nextcloud/lib/private/Files/Node/LazyFolder.php","line":428,"function":"__call","class":"OC\\Files\\Node\\LazyFolder","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/BulkUpload/BulkUploadPlugin.php","line":92,"function":"newFile","class":"OC\\Files\\Node\\LazyFolder","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPost","class":"OCA\\DAV\\BulkUpload\\BulkUploadPlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":364,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":172,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/3rdparty/doctrine/dbal/src/Driver/PDO/Statement.php","Line":101}}},"CustomMessage":"--"}}


{"reqId":"o9nRM0p3bdl9HMNaA1tt","level":3,"time":"2023-07-26T11:20:02+00:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":"Error while running background job (class: OCA\\GroupFolders\\BackgroundJob\\ExpireGroupVersions, arguments: )","userAgent":"--","version":"27.0.1.2","exception":{"Exception":"TypeError","Message":"OCA\\GroupFolders\\ACL\\ACLManagerFactory::getACLManager(): Argument #1 ($user) must be of type OCP\\IUser, null given, called in /var/www/nextcloud/apps/groupfolders/lib/Mount/MountProvider.php on line 206","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/groupfolders/lib/Mount/MountProvider.php","line":206,"function":"getACLManager","class":"OCA\\GroupFolders\\ACL\\ACLManagerFactory","type":"->"},{"file":"/var/www/nextcloud/apps/groupfolders/lib/Versions/VersionsBackend.php","line":172,"function":"getMount","class":"OCA\\GroupFolders\\Mount\\MountProvider","type":"->"},{"file":"/var/www/nextcloud/apps/groupfolders/lib/Versions/GroupVersionsExpireManager.php","line":68,"function":"getAllVersionedFiles","class":"OCA\\GroupFolders\\Versions\\VersionsBackend","type":"->"},{"file":"/var/www/nextcloud/apps/groupfolders/lib/Versions/GroupVersionsExpireManager.php","line":59,"function":"expireFolder","class":"OCA\\GroupFolders\\Versions\\GroupVersionsExpireManager","type":"->"},{"file":"/var/www/nextcloud/apps/groupfolders/lib/BackgroundJob/ExpireGroupVersions.php","line":43,"function":"expireAll","class":"OCA\\GroupFolders\\Versions\\GroupVersionsExpireManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":86,"function":"run","class":"OCA\\GroupFolders\\BackgroundJob\\ExpireGroupVersions","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":103,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":93,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/nextcloud/apps/groupfolders/lib/ACL/ACLManagerFactory.php","Line":37,"message":"Error while running background job (class: OCA\\GroupFolders\\BackgroundJob\\ExpireGroupVersions, arguments: )","exception":{},"CustomMessage":"Error while running background job (class: OCA\\GroupFolders\\BackgroundJob\\ExpireGroupVersions, arguments: )"}}


{"reqId":"zDFsISNqwKdbT1hu5RnU","level":3,"time":"2023-07-26T12:25:02+00:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":"Error while running background job (class: OCA\\GroupFolders\\BackgroundJob\\ExpireGroupVersions, arguments: )","userAgent":"--","version":"27.0.1.2","exception":{"Exception":"TypeError","Message":"OCA\\GroupFolders\\ACL\\ACLManagerFactory::getACLManager(): Argument #1 ($user) must be of type OCP\\IUser, null given, called in /var/www/nextcloud/apps/groupfolders/lib/Mount/MountProvider.php on line 206","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/groupfolders/lib/Mount/MountProvider.php","line":206,"function":"getACLManager","class":"OCA\\GroupFolders\\ACL\\ACLManagerFactory","type":"->"},{"file":"/var/www/nextcloud/apps/groupfolders/lib/Versions/VersionsBackend.php","line":172,"function":"getMount","class":"OCA\\GroupFolders\\Mount\\MountProvider","type":"->"},{"file":"/var/www/nextcloud/apps/groupfolders/lib/Versions/GroupVersionsExpireManager.php","line":68,"function":"getAllVersionedFiles","class":"OCA\\GroupFolders\\Versions\\VersionsBackend","type":"->"},{"file":"/var/www/nextcloud/apps/groupfolders/lib/Versions/GroupVersionsExpireManager.php","line":59,"function":"expireFolder","class":"OCA\\GroupFolders\\Versions\\GroupVersionsExpireManager","type":"->"},{"file":"/var/www/nextcloud/apps/groupfolders/lib/BackgroundJob/ExpireGroupVersions.php","line":43,"function":"expireAll","class":"OCA\\GroupFolders\\Versions\\GroupVersionsExpireManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":86,"function":"run","class":"OCA\\GroupFolders\\BackgroundJob\\ExpireGroupVersions","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":103,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":93,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/nextcloud/apps/groupfolders/lib/ACL/ACLManagerFactory.php","Line":37,"message":"Error while running background job (class: OCA\\GroupFolders\\BackgroundJob\\ExpireGroupVersions, arguments: )","exception":{},"CustomMessage":"Error while running background job (class: OCA\\GroupFolders\\BackgroundJob\\ExpireGroupVersions, arguments: )"}}

Where could I look in order to solve this issue ?
Thank you for your help

2

This would generally be a error message coming from your reverse proxy or web server (if in front of php-fpm). Unfortunately you did not provide enough details about your setup to suggest anything specific. I’m not even sure if you’re running nginx or Apache. :slight_smile:

The log entries you provided (and in your post subject) are problems to be looked at as well, but don’t appear to be the cause of your gateway time outs outright by themselves.

From the sounds of it, either your web server (beyond your proxy) is off-line or php-fpm (if being used) isn’t running or is overloaded.

3

Dear @jtr ,
Thank you very much for your reply.

I have installed Nextcloud using Yunohost . The web server is Nginx 1.18.0.

I have many web applications running on the server and they all work. Only Nextcloud is not working anymore.

I have restarted php8.1-fpm based on your suggestion. I can connect to Nextcloud but when I navigate to an other menu I get the 504 Gateway time out. Same thing if I restart the server.

What other information could help understand the problem ?

  'filelocking.enabled' => true,
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' => 
  array (
    'host' => 'localhost',
    'port' => '6379',
    'timeout' => '0.0',
    'password' => '',
  ),
  'logout_url' => 'https://mydomain.com/yunohost/sso/?action=logout',
  'maintenance' => false,
  'loglevel' => 2,
  'hashing_default_password' => true,
  'has_rebuilt_cache' => true,
  'localstorage.allowsymlinks' => true,
  'simpleSignUpLink.shown' => false,
  'trashbin_retention_obligation' => 'auto, 2',
  'versions_retention_obligation' => 'auto, 10',
  'mysql.utf8mb4' => true,
);


<?php
$CONFIG = array (
  'passwordsalt' => 'abc+def',
  'secret' => 'xyz+abc',
  'trusted_domains' => 
  array (
    0 => 'localhost',
    1 => 'mydomain.com',
  ),
  'datadirectory' => '/home/yunohost.app/nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '27.0.1.2',
  'overwrite.cli.url' => 'mydomain.com',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'nextcloud',
  'dbpassword' => 'xyz',
  'installed' => true,
  'instanceid' => 'xyz',
  'ldapIgnoreNamingRules' => false,
  'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
  'updatechecker' => false,
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'integrity.check.disabled' => true,
  'filelocking.enabled' => true,
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' => 
  array (
    'host' => 'localhost',
    'port' => '6379',
    'timeout' => '0.0',
    'password' => '',
  ),
  'logout_url' => 'mydomain.com/yunohost/sso/?action=logout',
  'maintenance' => false,
  'loglevel' => 2,
  'hashing_default_password' => true,
  'has_rebuilt_cache' => true,
  'localstorage.allowsymlinks' => true,
    'trashbin_retention_obligation' => 'auto, 2',
  'versions_retention_obligation' => 'auto, 10',
  'mysql.utf8mb4' => true,
);

syslog I can find such message many times :

Jul 27 20:41:17 domain mariadbd[855]: 2023-07-27 20:41:17 3714 [Warning] Aborted connection 3714 to db: 'nextcloud' user: 'nextcloud' host: 'localhost' (Got an error reading communication pa>

found in nginx mydomain-error.log

2023/07/27 20:42:38 [error] 1329#1329: *14281 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 82.64.173.18, server: lukic.ovh, request: ">

nginx error.log

2023/07/27 06:30:51 [crit] 1329#1329: *7232 SSL_do_handshake() failed (SSL: error:141CF06C:SSL routines:tls_parse_ctos_key_share:bad key share) while SSL handshaking, client: 128.14.225.196>
4

To clarify: You can login to NC successfully, but after logging in - if you try to do anything - you start getting the timeout?

Can you post the corresponding (i.e. very last) entry from your nextcloud.log when this problem occurs?

5

Yes that is correct.
After restarting php8.1-frpm I can log in. I land on the dashboard page, but when I want to go to an other page I get the 504 error message.

this is the latest line on the …/nextcloud/data/nextcloud.log file :

{"reqId":"UqOYOTk8qQdbif3LKUAv","level":3,"time":"2023-07-27T21:35:01+00:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":"Error while running background job (class: OCA\\GroupFolders\\BackgroundJob\\ExpireGroupVersions, arguments: )","userAgent":"--","version":"27.0.1.2","exception":{"Exception":"TypeError","Message":"OCA\\GroupFolders\\ACL\\ACLManagerFactory::getACLManager(): Argument #1 ($user) must be of type OCP\\IUser, null given, called in /var/www/nextcloud/apps/groupfolders/lib/Mount/MountProvider.php on line 206","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/groupfolders/lib/Mount/MountProvider.php","line":206,"function":"getACLManager","class":"OCA\\GroupFolders\\ACL\\ACLManagerFactory","type":"->"},{"file":"/var/www/nextcloud/apps/groupfolders/lib/Versions/VersionsBackend.php","line":172,"function":"getMount","class":"OCA\\GroupFolders\\Mount\\MountProvider","type":"->"},{"file":"/var/www/nextcloud/apps/groupfolders/lib/Versions/GroupVersionsExpireManager.php","line":68,"function":"getAllVersionedFiles","class":"OCA\\GroupFolders\\Versions\\VersionsBackend","type":"->"},{"file":"/var/www/nextcloud/apps/groupfolders/lib/Versions/GroupVersionsExpireManager.php","line":59,"function":"expireFolder","class":"OCA\\GroupFolders\\Versions\\GroupVersionsExpireManager","type":"->"},{"file":"/var/www/nextcloud/apps/groupfolders/lib/BackgroundJob/ExpireGroupVersions.php","line":43,"function":"expireAll","class":"OCA\\GroupFolders\\Versions\\GroupVersionsExpireManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":86,"function":"run","class":"OCA\\GroupFolders\\BackgroundJob\\ExpireGroupVersions","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":103,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":93,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/nextcloud/apps/groupfolders/lib/ACL/ACLManagerFactory.php","Line":37,"message":"Error while running background job (class: OCA\\GroupFolders\\BackgroundJob\\ExpireGroupVersions, arguments: )","exception":{},"CustomMessage":"Error while running background job (class: OCA\\GroupFolders\\BackgroundJob\\ExpireGroupVersions, arguments: )"}}

I noticed that the time stamp is 2023-07-27T21:35:01+00:00 even though I restarted php8.1-fpm now ( ~ 23:50 )in order to see any new message in the logs.

6

furthermore in the phpfpm8.1 error logs I 've noticed :

[29-Jul-2023 07:59:00] WARNING: [pool nextcloud] child 6680, script '/var/www/nextcloud/index.php' (request: "GET /nextcloud/index.php?fileId=57134&x=250&y=250") execution timed out (115189.994805 sec), terminating
[29-Jul-2023 07:59:00] WARNING: [pool nextcloud] child 6679, script '/var/www/nextcloud/index.php' (request: "GET /nextcloud/index.php?fileId=57141&x=250&y=250") execution timed out (115190.995422 sec), terminating
[29-Jul-2023 07:59:00] WARNING: [pool nextcloud] child 6517, script '/var/www/nextcloud/index.php' (request: "GET /nextcloud/index.php?fileId=57895&x=250&y=250") execution timed out (115191.432312 sec), terminating
[29-Jul-2023 07:59:00] WARNING: [pool nextcloud] child 6465, script '/var/www/nextcloud/index.php' (request: "GET /nextcloud/index.php?fileId=57201&x=250&y=250") execution timed out (115191.389870 sec), terminating
[29-Jul-2023 07:59:00] WARNING: [pool nextcloud] child 6679 exited on signal 15 (SIGTERM) after 115191.005137 seconds from start
[29-Jul-2023 07:59:00] NOTICE: [pool nextcloud] child 49330 started
[29-Jul-2023 07:59:00] WARNING: [pool nextcloud] child 6680 exited on signal 15 (SIGTERM) after 115190.005572 seconds from start
[29-Jul-2023 07:59:00] NOTICE: [pool nextcloud] child 49331 started
[29-Jul-2023 07:59:00] WARNING: [pool nextcloud] child 6517 exited on signal 15 (SIGTERM) after 115197.012832 seconds from start
[29-Jul-2023 07:59:00] NOTICE: [pool nextcloud] child 49332 started
[29-Jul-2023 07:59:00] WARNING: [pool nextcloud] child 6465 exited on signal 15 (SIGTERM) after 115200.020659 seconds from start
[29-Jul-2023 07:59:00] NOTICE: [pool nextcloud] child 49333 started
[29-Jul-2023 13:00:29] WARNING: [pool nextcloud] server reached pm.max_children setting (4), consider raising it
[29-Jul-2023 19:00:45] NOTICE: configuration file /etc/php/8.1/fpm/php-fpm.conf test is successful

[30-Jul-2023 00:00:01] NOTICE: error log file re-opened
[30-Jul-2023 07:13:22] NOTICE: configuration file /etc/php/8.1/fpm/php-fpm.conf test is successful

[30-Jul-2023 15:59:00] WARNING: [pool nextcloud] child 55613, script '/var/www/nextcloud/index.php' (request: "GET /nextcloud/index.php?fileId=57133&x=250&y=250") execution timed out (97111.594223 sec), terminating
[30-Jul-2023 15:59:00] WARNING: [pool nextcloud] child 55467, script '/var/www/nextcloud/index.php' (request: "GET /nextcloud/index.php?fileId=57895&x=250&y=250") execution timed out (97112.143679 sec), terminating
[30-Jul-2023 15:59:00] WARNING: [pool nextcloud] child 55321, script '/var/www/nextcloud/index.php' (request: "GET /nextcloud/index.php?fileId=57141&x=250&y=250") execution timed out (97112.141873 sec), terminating
[30-Jul-2023 15:59:00] WARNING: [pool nextcloud] child 55165, script '/var/www/nextcloud/index.php' (request: "GET /nextcloud/index.php?fileId=57134&x=250&y=250") execution timed out (97112.140676 sec), terminating
[30-Jul-2023 15:59:00] WARNING: [pool nextcloud] child 55467 exited on signal 15 (SIGTERM) after 97112.604354 seconds from start
[30-Jul-2023 15:59:00] NOTICE: [pool nextcloud] child 88361 started
[30-Jul-2023 15:59:00] WARNING: [pool nextcloud] child 55613 exited on signal 15 (SIGTERM) after 97111.603944 seconds from start
[30-Jul-2023 15:59:00] NOTICE: [pool nextcloud] child 88362 started
[30-Jul-2023 15:59:00] WARNING: [pool nextcloud] child 55321 exited on signal 15 (SIGTERM) after 97117.613130 seconds from start
[30-Jul-2023 15:59:00] NOTICE: [pool nextcloud] child 88363 started
[30-Jul-2023 15:59:00] WARNING: [pool nextcloud] child 55165 exited on signal 15 (SIGTERM) after 97229.720846 seconds from start
[30-Jul-2023 15:59:00] NOTICE: [pool nextcloud] child 88364 started
[30-Jul-2023 19:14:46] NOTICE: configuration file /etc/php/8.1/fpm/php-fpm.conf test is successful

Also the clients (desktop cleint for example) do connect, unless I navigate to the web interface and generate a 504 error…

7

Reading the nexcloud.log I’ve also found the following message involving the user who tried to synchronise a file just before the issue occured :

{"reqId":"8r9Gqkb4EIetvkGW6wXv","level":3,"time":"2023-07-26T10:40:04+00:00","remoteAddr":"82.64.173.18","user":"gaelle","app":"no app in context","method":"POST","url":"/nextcloud/remote.php/dav/bulk","message":"An exception occurred while executing a query: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '45149-1690368004' for key 'files_versions_uniq_index'","userAgent":"Mozilla/5.0 (Linux) mirall/3.8.2 (build 15392) (Nextcloud, debian-4.19.0-24-amd64 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"27.0.1.2","exception":{"Exception":"OC\\DB\\Exceptions\\DbalException","Message":"An exception occurred while executing a query: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '45149-1690368004' for key 'files_versions_uniq_index'","Code":1062,"Trace":[{"file":"/var/www/nextcloud/lib/private/DB/QueryBuilder/QueryBuilder.php","line":328,"function":"wrap","class":"OC\\DB\\Exceptions\\DbalException","type":"::"},{"file":"/var/www/nextcloud/lib/public/AppFramework/Db/QBMapper.php","line":137,"function":"executeStatement","class":"OC\\DB\\QueryBuilder\\QueryBuilder","type":"->"},{"file":"/var/www/nextcloud/apps/files_versions/lib/Listener/FileEventsListener.php","line":192,"function":"insert","class":"OCP\\AppFramework\\Db\\QBMapper","type":"->"},{"file":"/var/www/nextcloud/apps/files_versions/lib/Listener/FileEventsListener.php","line":240,"function":"created","class":"OCA\\Files_Versions\\Listener\\FileEventsListener","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/files_versions/lib/Listener/FileEventsListener.php","line":111,"function":"post_write_hook","class":"OCA\\Files_Versions\\Listener\\FileEventsListener","type":"->"},{"file":"/var/www/nextcloud/lib/private/EventDispatcher/ServiceEventListener.php","line":86,"function":"handle","class":"OCA\\Files_Versions\\Listener\\FileEventsListener","type":"->"},{"file":"/var/www/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":251,"function":"__invoke","class":"OC\\EventDispatcher\\ServiceEventListener","type":"->"},{"file":"/var/www/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":73,"function":"callListeners","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/EventDispatcher/EventDispatcher.php","line":94,"function":"dispatch","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/EventDispatcher/EventDispatcher.php","line":106,"function":"dispatch","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/HookConnector.php","line":121,"function":"dispatchTyped","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_Hook.php","line":105,"function":"postWrite","class":"OC\\Files\\Node\\HookConnector","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1257,"function":"emit","class":"OC_Hook","type":"::"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1184,"function":"runHooks","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":670,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/Folder.php","line":188,"function":"file_put_contents","class":"OC\\Files\\View","type":"->"},{"function":"newFile","class":"OC\\Files\\Node\\Folder","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/LazyFolder.php","line":74,"function":"call_user_func_array"},{"file":"/var/www/nextcloud/lib/private/Files/Node/LazyFolder.php","line":428,"function":"__call","class":"OC\\Files\\Node\\LazyFolder","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/BulkUpload/BulkUploadPlugin.php","line":92,"function":"newFile","class":"OC\\Files\\Node\\LazyFolder","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPost","class":"OCA\\DAV\\BulkUpload\\BulkUploadPlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":364,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":172,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/DB/Exceptions/DbalException.php","Line":71,"Previous":{"Exception":"Doctrine\\DBAL\\Exception\\UniqueConstraintViolationException","Message":"An 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