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The Basics
- Nextcloud Server version: 30.0.6
- Operating system and version: Debian Bookworm
- Web server and version: 2.4.62
- Reverse proxy and version: unknown
- PHP version: 8.2.27
- Is this the first time you’ve seen this error?: No
- When did this problem seem to first start?: Some months ago
- Installation method: Docker image
- Are you using CloudfIare, mod_security, or similar?: No
Summary of the issue you are facing:
Scrolling back and forth through file folders with lots of images. All of a sudden, there is no more response from the webserver.
Please kindly advise or provide pointers how to narrow down the cause. Thank you!
Steps to replicate it (hint: details matter!):
- Navigate to Folders / All files
- Locate a folder: In my case, it contains ca. 700 images and 2 videos
- Scrolling back and forth can lead to the webserver freeze – THIS IS THE PROBLEM
- The docker container is still reachable, e.g. docker exec works.
- Stopping the container does not work (through portainer web UI)
- After restarting the docker service on the host, Nextcloud container can be started.
Log entries
Nextcloud
There is no log entry in the nextcloud.log.
Web Browser
There is no response from the webserver.
Web server / Reverse Proxy
N/A
Configuration
Nextcloud
www-data@a497c233ed6b:~/html$ ./occ config:list system
{
"system": {
"enable_previews": true,
"enabledPreviewProviders": [
"OC\\Preview\\Image",
"OC\\Preview\\Movie",
"OC\\Preview\\TXT",
"OC\\Preview\\MP4"
],
"htaccess.RewriteBase": "\/",
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"czerwinski4:81",
"192.168.1.1:81"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "30.0.6.2",
"overwrite.cli.url": "http:\/\/czerwinski4:81",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"updater.release.channel": "stable",
"loglevel": 2,
"maintenance": false,
"theme": "",
"updater.secret": "***REMOVED SENSITIVE VALUE***",
"config_is_read_only": false,
"upgrade.disable-web": true
}
}
Apps
www-data@a497c233ed6b:~/html$ ./occ app:list
Enabled:
- activity: 3.0.0
- app_api: 4.0.6
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- nextcloud_announcements: 2.0.0
- notifications: 3.0.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- previewgenerator: 5.8.0
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- text: 4.1.0
- theming: 2.6.0
- twofactor_backupcodes: 1.19.0
- updatenotification: 1.20.0
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- workflowengine: 2.12.0
Disabled:
- admin_audit: 1.20.0
- bruteforcesettings: 3.0.0 (installed 1.1.0)
- encryption: 2.18.0
- files_external: 1.22.0
- suspicious_login: 8.0.0
- twofactor_nextcloud_notification: 4.0.0
- twofactor_totp: 12.0.0-dev
- user_ldap: 1.21.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.