Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.6.1
- Operating system and version (e.g., Ubuntu 24.04):
Windows 11
- Web server and version (e.g, Apache 2.4.25):
weiß ich nicht
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
replace me
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
After Upgrade
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
replace me
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
replace me
Summary of the issue you are facing:
Das Upgrade von Nextcloud schlug fehl und ich bekomme nun einen “Internen Serverfehler”.
Ich würde ja Nextcloud komplett neu installieren, da meine Versuche scheitern es zum laufen zu bekommen, aber ich kann auf meinem Windows Rechner nicht mehr auf das Nextcloud Verzeichnis zugreifen.
Der Ordern im Explorer hat einen braunen Aktenkoffer und beim Zugriff kommt folgende Fehlermelung: “Der Cloudanbieter wird nicht ausgeführt”.
Mein Nextcloud ist bei allinkl.com gehostet und somit habe ich keinen Zugriff auf das Terminal
Was kann ich tun um wieder an meine Daten zu kommen?
Danke
Frank
