Nextcloud Mail & gmail: Request failed with status code 500

🍱 Features & apps 💌 Mail
1

When trying to connect a gmail-account to mail, it gives the following error:

Request failed with status code 500

The credentials I input are correct. Also I’ve enabled the less secure apps-option in Gmail. IMAP is also enabled.

I’ve been searching for a solution on the forums a while now, but can’t find any. In my apache-logs I see:

|2020-04-17 13:40:43|Error|IP|500|POST /index.php/apps/mail/api/accounts HTTP/1.0||Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:75.0) Gecko/20100101 Firefox/75.0|1.67 K|SSL/TLS-toegang tot Apache|
|---|---|---|---|---|---|---|---|---|
|2020-04-17 13:41:28|Warning|IP||mod_fcgid: read data timeout in 45 seconds||||Foutmelding van Apache|
|2020-04-17 13:41:28|Error|IP||End of script output before headers: index.php||||Foutmelding van Apache|

How can I find the problem? I already tried to add debug to config.php, but that doens’t tell anything. Also, in the log of nextcloud.log there’s no extra information.

Many thanks in advance!

2

Have you checked nextcloud.log? It definitely should log the reason for this error. Alternatively check data/horde_imap.log and data/horde_smtp.log after enabling debug mode to see if you can find an error there.

3

Thx for your quick response! Solved it:

  • I checked nextcloud.log, but it didn’t tell anything;
  • I didn’t check data/horde_imap.log, but thanks to your response I found out it was some sort of authentication failure. Even though my e-mailadres and password were correct and gmail allowed insecure apps.

Solution:

  1. Enable two-factor authentication:
    https://support.google.com/accounts/answer/185839

  2. Enable app-passwords:
    https://support.google.com/accounts/answer/185833

Use the app-password to login, this fixed my problem :slight_smile:

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