Nextcloud mail app "Creating account failed"

Hi all,
I’m running nextcloud 19.0.1 on NethServer release 7.8.2003.
Now I’d like to connect the nextcloud mail app to the imap server (dovecot 2.2.36) running on the same machine. But when I try to establish a connection I get the following message:

[mail] Fatal: Creating account failed: Could not connect to IMAP: Error connecting to mail server.

POST /nextcloud/index.php/apps/mail/api/accounts
from 192.168.xx.xx by XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX at 2020-07-31T10:21:22+00:00
  • Neither the “auto” nor “manuall” works.

  • I checked the log under /var/lib/nethserver/nextcloud/nextcloud.log , there I have the entry:
    {"reqId":"XyPwoStrMip93yodGDx6UAAAAAM","level":4,"time":"2020-07-31T10:21:22+00:00","remoteAddr":"192.168.xx.x","user":"XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX","app":"mail","method":"POST","url":"/nextcloud/index.php/apps/mail/api/accounts","message":"Creating account failed: Could not connect to IMAP: Error connecting to mail server.","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:79.0) Gecko/20100101 Firefox/79.0","version":"19.0.1.1"}

  • The connections works without issues with Thunderbird, SOGo and other mail clients.

Any ideas?

Regards Pete

I’ve found out that this issue is in conjunction with network problems.

1 Like