Nextcloud Login stuck

ℹ️ Support
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Support intro

Sorry to hear you’re facing problems. :slightly_frowning_face:

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The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • 32.0.3
  • Operating system and version (e.g., Ubuntu 24.04):
    • Truenas Scale 25.10.1
  • Is this the first time you’ve seen this error? (Yes / No):
    • Yes
  • When did this problem seem to first start?
    • Immediately after a clean Nextcloud Installation
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • Apps on Truenas
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • no

Summary of the issue you are facing:

I’ ve installed Nextcloud on a fresh Truenas install. The installation itself went through without any errors but when I go to the Web-UI I can’t log in with the Admin credentials I set (I double checked). The Login Screen appears as normal but if I try to log in the site just reloads without logging me in. It doesn’t show an error message, it just seems to reload the login scren. I also reinstalled Truenas on the System again just to be sure and tried the Nextcloud install again with the same results. It also is very unlikely the result of Cookies or something like that since I tested it in private windows.

Log entries

Nextcloud

necessary.

{“reqId”:“wEkbkONdGJmPPSMvQaVv”,“level”:2,“time”:“2025-12-19T20:07:51+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“wEkbkONdGJmPPSMvQaVv”,“level”:2,“time”:“2025-12-19T20:07:51+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“wEkbkONdGJmPPSMvQaVv”,“level”:2,“time”:“2025-12-19T20:07:51+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“wEkbkONdGJmPPSMvQaVv”,“level”:2,“time”:“2025-12-19T20:07:51+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
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{“reqId”:“wEkbkONdGJmPPSMvQaVv”,“level”:2,“time”:“2025-12-19T20:07:51+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“jjRs0kAPvKRdHXWc0A40”,“level”:2,“time”:“2025-12-19T20:08:03+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“POST”,“url”:“/login”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“jjRs0kAPvKRdHXWc0A40”,“level”:2,“time”:“2025-12-19T20:08:03+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“POST”,“url”:“/login”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“jjRs0kAPvKRdHXWc0A40”,“level”:2,“time”:“2025-12-19T20:08:03+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“POST”,“url”:“/login”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“jjRs0kAPvKRdHXWc0A40”,“level”:2,“time”:“2025-12-19T20:08:03+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“POST”,“url”:“/login”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“jjRs0kAPvKRdHXWc0A40”,“level”:2,“time”:“2025-12-19T20:08:03+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“POST”,“url”:“/login”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“jjRs0kAPvKRdHXWc0A40”,“level”:2,“time”:“2025-12-19T20:08:03+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“POST”,“url”:“/login”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“kg8UrtkfZAih2AGW0Ofb”,“level”:2,“time”:“2025-12-19T20:08:03+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login?direct=1&user=fwadmin”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
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{“reqId”:“kg8UrtkfZAih2AGW0Ofb”,“level”:2,“time”:“2025-12-19T20:08:03+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login?direct=1&user=fwadmin”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“kg8UrtkfZAih2AGW0Ofb”,“level”:2,“time”:“2025-12-19T20:08:03+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login?direct=1&user=fwadmin”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“kg8UrtkfZAih2AGW0Ofb”,“level”:2,“time”:“2025-12-19T20:08:03+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login?direct=1&user=fwadmin”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“kg8UrtkfZAih2AGW0Ofb”,“level”:2,“time”:“2025-12-19T20:08:03+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login?direct=1&user=fwadmin”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“0Zo6Uvn1Ozkm5IzY95mC”,“level”:2,“time”:“2025-12-19T20:25:24+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
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{“reqId”:“ugYJoIyHHjQNCrjYvRZL”,“level”:2,“time”:“2025-12-19T20:25:24+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“ugYJoIyHHjQNCrjYvRZL”,“level”:2,“time”:“2025-12-19T20:25:24+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“ugYJoIyHHjQNCrjYvRZL”,“level”:2,“time”:“2025-12-19T20:25:24+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“ugYJoIyHHjQNCrjYvRZL”,“level”:2,“time”:“2025-12-19T20:25:24+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“ugYJoIyHHjQNCrjYvRZL”,“level”:2,“time”:“2025-12-19T20:25:25+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“ugYJoIyHHjQNCrjYvRZL”,“level”:2,“time”:“2025-12-19T20:25:25+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“FpoxiODJn078DL5AY3xH”,“level”:2,“time”:“2025-12-19T20:25:39+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“FpoxiODJn078DL5AY3xH”,“level”:2,“time”:“2025-12-19T20:25:39+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“FpoxiODJn078DL5AY3xH”,“level”:2,“time”:“2025-12-19T20:25:39+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“FpoxiODJn078DL5AY3xH”,“level”:2,“time”:“2025-12-19T20:25:39+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“FpoxiODJn078DL5AY3xH”,“level”:2,“time”:“2025-12-19T20:25:39+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“FpoxiODJn078DL5AY3xH”,“level”:2,“time”:“2025-12-19T20:25:39+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“ev85ZUiOrcyh99tZ5mww”,“level”:2,“time”:“2025-12-19T20:25:41+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“ev85ZUiOrcyh99tZ5mww”,“level”:2,“time”:“2025-12-19T20:25:41+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“ev85ZUiOrcyh99tZ5mww”,“level”:2,“time”:“2025-12-19T20:25:41+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“ev85ZUiOrcyh99tZ5mww”,“level”:2,“time”:“2025-12-19T20:25:41+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“ev85ZUiOrcyh99tZ5mww”,“level”:2,“time”:“2025-12-19T20:25:41+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Redis connection not available at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}
{“reqId”:“ev85ZUiOrcyh99tZ5mww”,“level”:2,“time”:“2025-12-19T20:25:41+00:00”,“remoteAddr”:“192.168.178.201”,“user”:“–”,“app”:“PHP”,“method”:“GET”,“url”:“/login”,“message”:“session_start(): Failed to read session data: redis (path: tcp://redis:6379?auth=Pizza+Mond34) at /var/www/html/lib/private/Session/Internal.php#198”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:146.0) Gecko/20100101 Firefox/146.0”,“version”:“32.0.3.2”,“data”:{“app”:“PHP”}}

Here’s also my config.php

<?php
$CONFIG = array (
  'htaccess.RewriteBase' => '/',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'apps_paths' => 
  array (
    0 => 
    array (
      'path' => '/var/www/html/apps',
      'url' => '/apps',
      'writable' => false,
    ),
    1 => 
    array (
      'path' => '/var/www/html/custom_apps',
      'url' => '/custom_apps',
      'writable' => true,
    ),
  ),
  'memcache.distributed' => '\\OC\\Memcache\\Redis',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' => 
  array (
    'host' => 'redis',
    'password' => 'test',
    'port' => 6379,
  ),
  'upgrade.disable-web' => true,
  'passwordsalt' => '***REDACTED***',
  'secret' => '***REDACTED***',
  'datadirectory' => '/var/www/html/data',
  'dbtype' => 'pgsql',
  'version' => '32.0.3.2',
  'overwrite.cli.url' => 'http://localhost',
  'dbname' => 'nextcloud',
  'dbhost' => 'postgres:5432',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'oc_admin',
  'dbpassword' => '***REDACTED***',
  'installed' => true,
  'instanceid' => 'oc***REDACTED***',
  'trusted_domains' => 
  array (
    0 => '127.0.0.1',
    1 => '192.168.178.142',
    2 => 'localhost',
    3 => 'nextcloud',
  ),
);

Web Browser

[INFO] core: Clipboard API not available, using fallback

PASTE

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

#!/usr/bin/env php
<?php

declare(strict_types=1);

/**
 * SPDX-FileCopyrightText: 2025 Nextcloud GmbH and Nextcloud contributors
 * SPDX-License-Identifier: AGPL-3.0-or-later
 */

/**
 * Drop privileges when run as root
 */
function dropPrivileges(): void {
        if (posix_getuid() !== 0) {
                return;
        }

        $configPath = __DIR__ . '/config/config.php';
        $uid = @fileowner($configPath);
        if ($uid === false) {
                return;
        }
        $info = posix_getpwuid($uid);
        if ($info === false) {
                return;
        }
        posix_setuid($uid);
        posix_setgid($info['gid']);
}

dropPrivileges();
require_once __DIR__ . '/console.php';

Apps

The output of occ app:list (if possible).

Tips for increasing the likelihood of a response

  • Use the preformatted text formatting option in the editor for all log entries and configuration output.
  • If screenshots are useful, feel free to include them.
    • If possible, also include key error output in text form so it can be searched for.
  • Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
2

The error suggest a problem with your Redis server or Redis configuration.

3

ok thank you. Any idea what it cold be specifically? I’m a newbie at Nextcloud and I coudn’ recall configuring any settings for it during the install…