Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud Version 3.4.2 (Windows): replace me
Operating system and version (eg, Ubuntu 20.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me
The issue you are facing:
Installed the NextcloudPi OS on an RPi with an external drive to use as a cloud server. Then installed Nextcloud on Win10 to back up to that drive.
Everything works fine, but when I try to log in to, for example, my stock trading account at Trading212.com, I get an access denied error. Same on the T212 app on my phone
My reddit client on my phone is also always saying ‘Servers are having issues’ when they’re not.
Definitely only started after installing NC
Sorry, not that tech savvy to know what other info to put here, can anyone help? It’s impossible to google because it only brings up problems with NC itself, not the router
Is this the first time you’ve seen this error? (Y/N):
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE