[details=“Support intro”]
Nextcloud version (eg, 20.0.5): 20.0.10.1
Operating system and version (eg, Ubuntu 20.04): Ubuntu 18.05.5. LTS
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.29
PHP version (eg, 7.4): 7.2.24
The issue you are facing: We updated from 18.xx to 20.0.10.1 two days ago. It was not-reachable for some minutes, but then worked again. Also, the 16 gig RAM got filled up completely, but got emptied some hours later. Today, it seems like it got killed completely. To be honest, I’m not completely sure if the update caused the problems. The logs don’t really give a clue what’s wrong. Input highly appreciated!
Is this the first time you’ve seen this error? (Y/N): Yes
Steps to replicate it:
- Update from 18.x to 20.x
- Wait some hours
- …
- No profit
Not really sure if this made the problem appear, but we did’nt change anything else on the vServer.
The output of your Nextcloud log in Admin > Logging:
No login possible. Sorry.
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'ocsyvld4c2s8',
'passwordsalt' => 'salt',
'secret' => 'secret',
'trusted_domains' =>
array (
0 => 'notyour.space',
),
'datadirectory' => '/var/www/vhosts/notyour.space/nextcloud/data',
'dbtype' => 'sqlite3',
'version' => '20.0.10.1',
'overwrite.cli.url' => 'http://notyour.space',
'installed' => true,
'updater.secret' => 'secret',
'maintenance' => false,
'theme' => '',
'loglevel' => 0,
);
output of nextcloud.log (already tried to solve the intl extension problem, no change - but no idea what to do with the Symfony problem) :
{"reqId":"KZzGM78h2cs4qlm9QHrB","level":1,"time":"2021-06-23T10:32:42+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Deprecated event type for \\OC\\Repair::step: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"--","version":"20.0.10.1"}
{"reqId":"KZzGM78h2cs4qlm9QHrB","level":0,"time":"2021-06-23T10:32:42+00:00","remoteAddr":"","user":"--","app":"mail","method":"","url":"--","message":"itinerary is already executable","userAgent":"--","version":"20.0.10.1"}
{"reqId":"KZzGM78h2cs4qlm9QHrB","level":1,"time":"2021-06-23T10:32:42+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Deprecated event type for \\OC\\Repair::step: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"--","version":"20.0.10.1"}
{"reqId":"KZzGM78h2cs4qlm9QHrB","level":1,"time":"2021-06-23T10:32:42+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Deprecated event type for \\OC\\Repair::info: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"--","version":"20.0.10.1"}
{"reqId":"KZzGM78h2cs4qlm9QHrB","level":1,"time":"2021-06-23T10:32:42+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Deprecated event type for \\OC\\Repair::step: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"--","version":"20.0.10.1"}
{"reqId":"KZzGM78h2cs4qlm9QHrB","level":1,"time":"2021-06-23T10:32:42+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Deprecated event type for \\OC\\Repair::step: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"--","version":"20.0.10.1"}
{"reqId":"KZzGM78h2cs4qlm9QHrB","level":1,"time":"2021-06-23T10:32:42+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Deprecated event type for \\OC\\Repair::info: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"--","version":"20.0.10.1"}
{"reqId":"KZzGM78h2cs4qlm9QHrB","level":1,"time":"2021-06-23T10:32:42+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Deprecated event type for \\OC\\Repair::step: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"--","version":"20.0.10.1"}
{"reqId":"KZzGM78h2cs4qlm9QHrB","level":1,"time":"2021-06-23T10:32:42+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Deprecated event type for \\OC\\Repair::step: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"--","version":"20.0.10.1"}
{"reqId":"KZzGM78h2cs4qlm9QHrB","level":1,"time":"2021-06-23T10:32:42+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Deprecated event type for \\OC\\Repair::info: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"--","version":"20.0.10.1"}
{"reqId":"KZzGM78h2cs4qlm9QHrB","level":1,"time":"2021-06-23T10:32:42+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Deprecated event type for \\OC\\Repair::step: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"--","version":"20.0.10.1"}
{"reqId":"KZzGM78h2cs4qlm9QHrB","level":1,"time":"2021-06-23T10:32:42+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Deprecated event type for \\OC\\Repair::step: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"--","version":"20.0.10.1"}
{"reqId":"KZzGM78h2cs4qlm9QHrB","level":1,"time":"2021-06-23T10:32:42+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Deprecated event type for \\OC\\Repair::step: Symfony\\Component\\EventDispatcher\\GenericEvent is used","userAgent":"--","version":"20.0.10.1"}
{"reqId":"KZzGM78h2cs4qlm9QHrB","level":3,"time":"2021-06-23T10:32:42+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"You are using a fallback implementation of the intl extension. Installing the native one is highly recommended instead. at /var/www/vhosts/notyour.space/nextcloud/3rdparty/patchwork/utf8/src/Patchwork/Utf8/Bootup/intl.php#18","userAgent":"--","version":"20.0.10.1"}
The output of your Apache/nginx/system log in /var/log/____:
[Mon Jun 21 18:42:42.562355 2021] [proxy_fcgi:error] [pid 10343:tid 140472696653568] (70007)The timeout specified has expired: [client 176.198.42.9:51961] AH01075: Error dispatching request to : (polling)
[Mon Jun 21 18:42:45.690674 2021] [proxy_fcgi:error] [pid 10342:tid 140472466990848] (70007)The timeout specified has expired: [client 91.65.88.239:57062] AH01075: Error dispatching request to : (polling)
[Mon Jun 21 18:43:09.120131 2021] [proxy_fcgi:error] [pid 10343:tid 140472466990848] (70007)The timeout specified has expired: [client 91.65.88.239:57066] AH01075: Error dispatching request to : (polling)
[Mon Jun 21 18:43:44.582902 2021] [proxy_fcgi:error] [pid 10343:tid 140472508954368] (70007)The timeout specified has expired: [client 176.198.42.9:51108] AH01075: Error dispatching request to : (polling)
[Mon Jun 21 18:44:01.572320 2021] [proxy_fcgi:error] [pid 10342:tid 140472559310592] (70007)The timeout specified has expired: [client 85.214.141.125:36080] AH01075: Error dispatching request to : (polling)
[Mon Jun 21 18:44:11.587355 2021] [proxy_fcgi:error] [pid 10343:tid 140472500561664] (70007)The timeout specified has expired: [client 91.65.88.239:57089] AH01075: Error dispatching request to : (polling)
[Mon Jun 21 18:44:28.725983 2021] [proxy_fcgi:error] [pid 10343:tid 140472584488704] (70007)The timeout specified has expired: [client 91.65.88.239:57101] AH01075: Error dispatching request to : (polling)
[Mon Jun 21 18:44:46.595707 2021] [proxy_fcgi:error] [pid 10343:tid 140472525739776] (70007)The timeout specified has expired: [client 176.198.42.9:51109] AH01075: Error dispatching request to : (polling)
[Mon Jun 21 18:44:58.880847 2021] [proxy_fcgi:error] [pid 10342:tid 140472492168960] (70007)The timeout specified has expired: [client 109.40.65.158:26066] AH01075: Error dispatching request to : (polling)
[Mon Jun 21 18:45:36.135312 2021] [proxy_fcgi:error] [pid 10342:tid 140472584488704] (70007)The timeout specified has expired: [client 91.65.88.239:57123] AH01075: Error dispatching request to : (polling)
[Mon Jun 21 18:45:48.596856 2021] [proxy_fcgi:error] [pid 10343:tid 140472559310592] (70007)The timeout specified has expired: [client 176.198.42.9:62661] AH01075: Error dispatching request to : (polling)
[Mon Jun 21 18:45:59.988532 2021] [proxy_fcgi:error] [pid 10343:tid 140472542525184] (70007)The timeout specified has expired: [client 109.40.65.158:7792] AH01075: Error dispatching request to : (polling)
[Mon Jun 21 18:46:22.935640 2021] [proxy_fcgi:error] [pid 10342:tid 140472542525184] (70007)The timeout specified has expired: [client 91.65.88.239:57179] AH01075: Error dispatching request to : (polling)
[Mon Jun 21 18:46:46.009398 2021] [access_compat:error] [pid 10343:tid 140472567703296] [client 176.198.42.9:54920] AH01797: client denied by server configuration: /var/www/vhosts/notyour.space/nextcloud/config
[Mon Jun 21 18:46:46.948087 2021] [access_compat:error] [pid 10343:tid 140472584488704] [client 109.40.65.158:27888] AH01797: client denied by server configuration: /var/www/vhosts/notyour.space/nextcloud/config
[Mon Jun 21 18:51:34.314694 2021] [access_compat:error] [pid 10342:tid 140472500561664] [client 109.40.65.158:30426] AH01797: client denied by server configuration: /var/www/vhosts/notyour.space/nextcloud/config
[Mon Jun 21 18:51:34.356496 2021] [access_compat:error] [pid 12063:tid 140472492168960] [client 176.198.42.9:60040] AH01797: client denied by server configuration: /var/www/vhosts/notyour.space/nextcloud/config
[Mon Jun 21 19:19:53.312298 2021] [access_compat:error] [pid 10342:tid 140472601274112] [client 109.40.65.158:15478] AH01797: client denied by server configuration: /var/www/vhosts/notyour.space/nextcloud/config
[Mon Jun 21 19:44:19.418397 2021] [access_compat:error] [pid 12063:tid 140472696653568] [client 109.40.65.158:26422] AH01797: client denied by server configuration: /var/www/vhosts/notyour.space/nextcloud/config
[Mon Jun 21 19:49:19.186622 2021] [access_compat:error] [pid 12063:tid 140472688260864] [client 109.40.65.158:26368] AH01797: client denied by server configuration: /var/www/vhosts/notyour.space/nextcloud/config
[Mon Jun 21 21:34:48.383031 2021] [access_compat:error] [pid 12063:tid 140472475383552] [client 37.24.193.16:65118] AH01797: client denied by server configuration: /var/www/vhosts/notyour.space/nextcloud/config
[Mon Jun 21 21:44:03.071562 2021] [proxy_fcgi:error] [pid 10342:tid 140472705046272] [client 69.64.52.38:50716] AH01071: Got error 'Primary script unknown', referer: http://www.notyour.space/wp-login.php
[Tue Jun 22 10:51:49.487013 2021] [access_compat:error] [pid 10963:tid 139669606782720] [client 109.40.65.158:10889] AH01797: client denied by server configuration: /var/www/vhosts/notyour.space/nextcloud/config
[Tue Jun 22 11:10:57.554879 2021] [access_compat:error] [pid 10962:tid 139669232670464] [client 37.24.193.16:51314] AH01797: client denied by server configuration: /var/www/vhosts/notyour.space/nextcloud/config
[Tue Jun 22 12:54:31.327623 2021] [access_compat:error] [pid 10962:tid 139669241063168] [client 176.198.42.9:52057] AH01797: client denied by server configuration: /var/www/vhosts/notyour.space/nextcloud/config
[Tue Jun 22 18:44:06.928023 2021] [access_compat:error] [pid 10962:tid 139669606782720] [client 37.24.193.16:49747] AH01797: client denied by server configuration: /var/www/vhosts/notyour.space/nextcloud/config
[Tue Jun 22 20:27:35.942937 2021] [proxy_fcgi:error] [pid 10962:tid 139669207492352] [client 132.148.68.80:46656] AH01071: Got error 'Primary script unknown', referer: http://notyour.space/wp-login.php
Help is greatly appreciated! If you need more information, I’ll provide it asap. Please keep in mind that I’m a noob, but trying my best.
Best,
MBaumi