# Nextcloud instance dead, OCC command not working anymore

**URL:** <https://help.nextcloud.com/t/nextcloud-instance-dead-occ-command-not-working-anymore/98605>\
**Category:** ℹ️ Support\
**Created:** [November 19, 2020, 11:09am UTC](https://help.nextcloud.com/t/nextcloud-instance-dead-occ-command-not-working-anymore/98605 "2020-11-19T11:09:47Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Sanook](https://help.nextcloud.com/user_avatar/help.nextcloud.com/sanook/32/13847_2.png) [@Sanook](https://help.nextcloud.com/u/Sanook)\
**Post date:** [November 19, 2020, 11:09am UTC](https://help.nextcloud.com/t/nextcloud-instance-dead-occ-command-not-working-anymore/98605/1 "2020-11-19T11:09:47Z")

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Nextcloud 19, Ubuntu 18.04, PHP 7.2

I have just enabled automatic updates of Ubuntu and automatic updates of Nextcloud apps.

Nextcloud is now not working anymore.  
OCC command is not working anymore as well - how to fix it?

I would like to remove the app “Eml viewer” - how to uninstall it without OCC command?

Result of `php occ`:

```
PHP Fatal error: Interface 'OCP\AppFramework\Bootstrap\IBootstrap' not found in /var/www/clients/client1/web2/web/apps/emlviewer/lib/AppInfo/Application.php on line 14

```

Result of `tail -f nextcloud.log | jq`

```
{
  "reqId": "psmkN7AfBJbPTdPpNYg1",
  "level": 3,
  "time": "2020-11-19T10:44:41+00:00",
  "remoteAddr": "",
  "user": "--",
  "app": "PHP",
  "method": "",
  "url": "--",
  "message": "Interface 'OCP\\AppFramework\\Bootstrap\\IBootstrap' not found at /var/www/clients/client1/web2/web/apps/emlviewer/lib/AppInfo/Application.php#14",
  "userAgent": "--",
  "version": "19.0.4.2"
}

```

Output of `tail -f /var/log/apache2/error.log`

`[fcgid:warn] [pid 1360] [client XX.XX.XX.XX:63570] mod_fcgid: stderr: PHP Fatal error: Interface 'OCP\\AppFramework\\Bootstrap\\IBootstrap' not found in /var/www/clients/client1/web2/web/apps/emlviewer/lib/AppInfo/Application.php on line 14`

Thank you!

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<div class="post-metadata">

**Author:** ![Sanook](https://help.nextcloud.com/user_avatar/help.nextcloud.com/sanook/32/13847_2.png) [@Sanook](https://help.nextcloud.com/u/Sanook)\
**Post date:** [November 20, 2020, 8:25am UTC](https://help.nextcloud.com/t/nextcloud-instance-dead-occ-command-not-working-anymore/98605/2 "2020-11-20T08:25:52Z")

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> <https://github.com/newroco/emlviewer/issues/29>
>
> emlviewer is causing that error - neither Nextcloud nor the OCC are working anymore.
> How can i uninstall emlviewer without OCC command?
> More...

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<div class="post-metadata">

**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [December 12, 2024, 7:37pm UTC](https://help.nextcloud.com/t/nextcloud-instance-dead-occ-command-not-working-anymore/98605/3 "2024-12-12T19:37:49Z")

</div>



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<div class="post-metadata">

**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [December 12, 2024, 7:37pm UTC](https://help.nextcloud.com/t/nextcloud-instance-dead-occ-command-not-working-anymore/98605/4 "2024-12-12T19:37:50Z")

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