Hello,
My NC instance running NCPi crashed today (or maybe before, my last sync item on my desktop log is from the 17th (ie, yesterday), I don’t know why, since I was not doing anything particular.
I restarted the instance but it still doesn’t work. I can connect through ssh though, and it seems that it comes from the redis service that is down. Here is the output of ncp-report
NextCloudPi diagnostics
Cannot load Zend OPcache - it was already loaded
NextCloudPi version v0.46.6
NextCloudPi image NextCloudPi_12-04-17
distribution Raspbian GNU/Linux 9 \n \l
automount yes
USB devices sda
datadir /media/myCloudDrive/ncdata
data in SD no
data filesystem btrfs
data disk usage 327G/932G
rootfs usage 3.3G/3.6G
swapfile /var/swap
Nextcloud check error
HTTPD service down
PHP service up
MariaDB service up
Redis service down
Postfix service down
internet check ok
port check 80 closed
port check 443 closed
IP xxx.xxx.x.xxx
gateway xxx.xxx.x.xxx
interface eth0
certificates nc.instance.com
certs due 50 days
NAT loopback no
uptime 2min
Nextcloud configuration
Cannot load Zend OPcache - it was already loaded
?X?n?? ?N????/
< skip random characters >
Yk;????,o??????-?YX?O?o???"???
HTTPd logs
[Wed Oct 17 06:25:04.112727 2018] [ssl:warn] [pid 12021:tid 1991942144] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Wed Oct 17 06:25:05.001201 2018] [mpm_event:notice] [pid 12021:tid 1991942144] AH00489: Apache/2.4.25 (Raspbian) OpenSSL/1.0.2l configured -- resuming normal operations
[Wed Oct 17 06:25:05.001362 2018] [core:notice] [pid 12021:tid 1991942144] AH00094: Command line: '/usr/sbin/apache2'
Database logs
2018-10-18 23:01:06 1639437120 [Note] /usr/sbin/mysqld: Shutdown complete
2018-10-18 23:01:38 1988603904 [Note] InnoDB: Using mutexes to ref count buffer pool pages
2018-10-18 23:01:38 1988603904 [Note] InnoDB: The InnoDB memory heap is disabled
2018-10-18 23:01:38 1988603904 [Note] InnoDB: Mutexes and rw_locks use GCC atomic builtins
2018-10-18 23:01:38 1988603904 [Note] InnoDB: GCC builtin __atomic_thread_fence() is used for memory barrier
2018-10-18 23:01:38 1988603904 [Note] InnoDB: Compressed tables use zlib 1.2.8
2018-10-18 23:01:38 1988603904 [Note] InnoDB: Using Linux native AIO
2018-10-18 23:01:38 1988603904 [Note] InnoDB: Using generic crc32 instructions
2018-10-18 23:01:38 1988603904 [Note] InnoDB: Initializing buffer pool, size = 128.0M
2018-10-18 23:01:38 1988603904 [Note] InnoDB: Completed initialization of buffer pool
2018-10-18 23:01:38 1988603904 [Note] InnoDB: Highest supported file format is Barracuda.
2018-10-18 23:01:39 1988603904 [Note] InnoDB: 128 rollback segment(s) are active.
2018-10-18 23:01:39 1988603904 [Note] InnoDB: Waiting for purge to start
2018-10-18 23:01:39 1988603904 [Note] InnoDB: Percona XtraDB (http://www.percona.com) 5.6.35-80.0 started; log sequence number 4352345522
2018-10-18 23:01:40 1447031616 [Note] InnoDB: Dumping buffer pool(s) not yet started
2018-10-18 23:01:40 1988603904 [Note] Plugin 'FEEDBACK' is disabled.
2018-10-18 23:01:40 1988603904 [Note] Server socket created on IP: '127.0.0.1'.
2018-10-18 23:01:40 1988603904 [Note] /usr/sbin/mysqld: ready for connections.
Version: '10.1.23-MariaDB-9+deb9u1' socket: '/var/run/mysqld/mysqld.sock' port: 3306 Raspbian 9.0
Nextcloud logs
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{"reqId":"53nKHdKxIEWlJDLi4xjb","level":3,"time":"2018-10-18T22:30:02+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":{"Exception":"RedisException","Message":"Redis server went away","Code":0,"Trace":[{"file":"\/var\/www\/nextcloud\/lib\/private\/Memcache\/Redis.php","line":54,"function":"get","class":"Redis","type":"->","args":["235fa131bd505f42d47e0b3479c5e460\/core.appinfo\/var\/www\/nextcloud\/apps\/files\/appinfo\/info.xml1538468817"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/App\/InfoParser.php","line":57,"function":"get","class":"OC\\Memcache\\Redis","type":"->","args":["\/var\/www\/nextcloud\/apps\/files\/appinfo\/info.xml1538468817"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/App\/AppManager.php","line":380,"function":"parse","class":"OC\\App\\InfoParser","type":"->","args":["\/var\/www\/nextcloud\/apps\/files\/appinfo\/info.xml"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/legacy\/app.php","line":551,"function":"getAppInfo","class":"OC\\App\\AppManager","type":"->","args":["files",false,null]},{"file":"\/var\/www\/nextcloud\/lib\/private\/AppFramework\/App.php","line":65,"function":"getAppInfo","class":"OC_App","type":"::","args":["files"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/legacy\/app.php","line":236,"function":"buildAppNamespace","class":"OC\\AppFramework\\App","type":"::","args":["files"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/legacy\/app.php","line":119,"function":"registerAutoloading","class":"OC_App","type":"::","args":["files","\/var\/www\/nextcloud\/apps\/files"]},{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":654,"function":"loadApps","class":"OC_App","type":"::","args":[["session"]]},{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":1068,"function":"init","class":"OC","type":"::","args":[]},{"file":"\/var\/www\/nextcloud\/cron.php","line":41,"args":["\/var\/www\/nextcloud\/lib\/base.php"],"function":"require_once"}],"File":"\/var\/www\/nextcloud\/lib\/private\/Memcache\/Redis.php","Line":54,"CustomMessage":"--"},"userAgent":"--","version":"14.0.1.1"}
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{"reqId":"H6rchhFAMTWLHKyWojaJ","level":3,"time":"2018-10-18T22:45:02+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":{"Exception":"RedisException","Message":"Redis server went away","Code":0,"Trace":[{"file":"\/var\/www\/nextcloud\/lib\/private\/Memcache\/Redis.php","line":54,"function":"get","class":"Redis","type":"->","args":["235fa131bd505f42d47e0b3479c5e460\/core.appinfo\/var\/www\/nextcloud\/apps\/files\/appinfo\/info.xml1538468817"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/App\/InfoParser.php","line":57,"function":"get","class":"OC\\Memcache\\Redis","type":"->","args":["\/var\/www\/nextcloud\/apps\/files\/appinfo\/info.xml1538468817"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/App\/AppManager.php","line":380,"function":"parse","class":"OC\\App\\InfoParser","type":"->","args":["\/var\/www\/nextcloud\/apps\/files\/appinfo\/info.xml"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/legacy\/app.php","line":551,"function":"getAppInfo","class":"OC\\App\\AppManager","type":"->","args":["files",false,null]},{"file":"\/var\/www\/nextcloud\/lib\/private\/AppFramework\/App.php","line":65,"function":"getAppInfo","class":"OC_App","type":"::","args":["files"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/legacy\/app.php","line":236,"function":"buildAppNamespace","class":"OC\\AppFramework\\App","type":"::","args":["files"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/legacy\/app.php","line":119,"function":"registerAutoloading","class":"OC_App","type":"::","args":["files","\/var\/www\/nextcloud\/apps\/files"]},{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":654,"function":"loadApps","class":"OC_App","type":"::","args":[["session"]]},{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":1068,"function":"init","class":"OC","type":"::","args":[]},{"file":"\/var\/www\/nextcloud\/cron.php","line":41,"args":["\/var\/www\/nextcloud\/lib\/base.php"],"function":"require_once"}],"File":"\/var\/www\/nextcloud\/lib\/private\/Memcache\/Redis.php","Line":54,"CustomMessage":"--"},"userAgent":"--","version":"14.0.1.1"}
{"reqId":"H6rchhFAMTWLHKyWojaJ","level":3,"time":"2018-10-18T22:45:02+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"You are using a fallback implementation of the intl extension. Installing the native one is highly recommended instead. at \/var\/www\/nextcloud\/3rdparty\/patchwork\/utf8\/src\/Patchwork\/Utf8\/Bootup\/intl.php#18","userAgent":"--","version":"14.0.1.1"}
{"reqId":"JCDct8voaeNZDxl3L8LK","level":3,"time":"2018-10-18T23:00:02+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":{"Exception":"RedisException","Message":"Redis server went away","Code":0,"Trace":[{"file":"\/var\/www\/nextcloud\/lib\/private\/Memcache\/Redis.php","line":54,"function":"get","class":"Redis","type":"->","args":["235fa131bd505f42d47e0b3479c5e460\/core.appinfo\/var\/www\/nextcloud\/apps\/files\/appinfo\/info.xml1538468817"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/App\/InfoParser.php","line":57,"function":"get","class":"OC\\Memcache\\Redis","type":"->","args":["\/var\/www\/nextcloud\/apps\/files\/appinfo\/info.xml1538468817"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/App\/AppManager.php","line":380,"function":"parse","class":"OC\\App\\InfoParser","type":"->","args":["\/var\/www\/nextcloud\/apps\/files\/appinfo\/info.xml"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/legacy\/app.php","line":551,"function":"getAppInfo","class":"OC\\App\\AppManager","type":"->","args":["files",false,null]},{"file":"\/var\/www\/nextcloud\/lib\/private\/AppFramework\/App.php","line":65,"function":"getAppInfo","class":"OC_App","type":"::","args":["files"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/legacy\/app.php","line":236,"function":"buildAppNamespace","class":"OC\\AppFramework\\App","type":"::","args":["files"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/legacy\/app.php","line":119,"function":"registerAutoloading","class":"OC_App","type":"::","args":["files","\/var\/www\/nextcloud\/apps\/files"]},{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":654,"function":"loadApps","class":"OC_App","type":"::","args":[["session"]]},{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":1068,"function":"init","class":"OC","type":"::","args":[]},{"file":"\/var\/www\/nextcloud\/cron.php","line":41,"args":["\/var\/www\/nextcloud\/lib\/base.php"],"function":"require_once"}],"File":"\/var\/www\/nextcloud\/lib\/private\/Memcache\/Redis.php","Line":54,"CustomMessage":"--"},"userAgent":"--","version":"14.0.1.1"}
{"reqId":"JCDct8voaeNZDxl3L8LK","level":3,"time":"2018-10-18T23:00:02+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"You are using a fallback implementation of the intl extension. Installing the native one is highly recommended instead. at \/var\/www\/nextcloud\/3rdparty\/patchwork\/utf8\/src\/Patchwork\/Utf8\/Bootup\/intl.php#18","userAgent":"--","version":"14.0.1.1"}
And here is the output of systemctl status redis-server.service
â—Ź redis-server.service - Advanced key-value store
Loaded: loaded (/lib/systemd/system/redis-server.service; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Thu 2018-10-18 23:01:30 UTC; 6min ago
Docs: http://redis.io/documentation,
man:redis-server(1)
Process: 701 ExecStart=/usr/bin/redis-server /etc/redis/redis.conf (code=exited, status=1/FAILURE)
Process: 697 ExecStartPre=/bin/run-parts --verbose /etc/redis/redis-server.pre-up.d (code=exited, status=0/SUCCESS)
Oct 18 23:01:29 nextcloudpi systemd[1]: Failed to start Advanced key-value store.
Oct 18 23:01:29 nextcloudpi systemd[1]: redis-server.service: Unit entered failed state.
Oct 18 23:01:29 nextcloudpi systemd[1]: redis-server.service: Failed with result 'exit-code'.
Oct 18 23:01:30 nextcloudpi systemd[1]: redis-server.service: Service hold-off time over, scheduling restart.
Oct 18 23:01:30 nextcloudpi systemd[1]: Stopped Advanced key-value store.
Oct 18 23:01:30 nextcloudpi systemd[1]: redis-server.service: Start request repeated too quickly.
Oct 18 23:01:30 nextcloudpi systemd[1]: Failed to start Advanced key-value store.
Oct 18 23:01:30 nextcloudpi systemd[1]: redis-server.service: Unit entered failed state.
Oct 18 23:01:30 nextcloudpi systemd[1]: redis-server.service: Failed with result 'exit-code'.
Here is another log if it matter:
$ sudo cat /var/log/redis/redis-server.log
fe2e7371ee0b89cf40b13da5ec143a55 usr/lib/arm-linux-gnueabihf/apr-util-1/apr_crypto_openssl-1.so
00bba19d4e502a413d9241659c65be0b usr/lib/arm-linux-gnueabihf/apr-util-1/apr_dbm_db-1.so
4be8529e72ec29cd764e1f3aa9f1ffbb usr/lib/arm-linux-gnueabihf/apr-util-1/apr_dbm_gdbm-1.so
6bfdf378d73a15bcc0128e646e1ca0f7 usr/lib/arm-linux-gnueabihf/libaprutil-1.so.0.5.4
cff2374c79779430a6e9217ae710c73d usr/share/doc/libaprutil1/changelog.Debian.gz
e9690e923b3bdeeef3ceab8b7e19708a usr/share/doc/libaprutil1/changelog.gz
2568f2df7b9bb44393b66a2e98333b30 usr/share/doc/libaprutil1/copyright
d48e63d631f91ae4bc6829562725dd5c usr/share/lintian/overrides/libaprutil1
Any help is welcome. @nachoparker, if you have some time !
Thanks