Nextcloud Hub 9 (30.0.0) on Unraid not showing Thumbnails for videos

[cruzerkk]

Support intro

Sorry to hear you’re facing problems

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can

Nextcloud version (eg, 29.0.5): 30.0.0
Operating system and version (eg, Ubuntu 24.04): 6.1.64-Unraid
Apache or nginx version (eg, Apache 2.4.25): nginx version: nginx/1.23.3
PHP version (eg, 8.3): PHP 8.2.7 (cli) (built: Jun 18 2023 08:47:20) (NTS) Copyright (c) The PHP Group Zend Engine v4.2.7, Copyright (c) Zend Technologies

The issue you are facing:

• I recently installed nextcloud version 30.0.0 and everything seems to be running fine.
• My photos and videos are all there. However, the videos won’t show me any thumbnail.
• This issue is persistent on my web ui as well as the app.
• The videos however do play when I click on them and try to watch them.
• The photos have thumbnails generated.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

1. Install nextcloud
2. Upload photos and videos
3. Videos won’t show any thumbnails. Instead they just show the video icon as seen

The output of your Nextcloud log in Admin > Logging:

PASTE HERE

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

?php
$CONFIG = array (
  'htaccess.RewriteBase' => '/',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'apps_paths' =>
  array (
    0 =>
    array (
      'path' => '/var/www/html/apps',
      'url' => '/apps',
      'writable' => false,
    ),
    1 =>
    array (
      'path' => '/var/www/html/custom_apps',
      'url' => '/custom_apps',
      'writable' => true,
    ),
  ),
  'upgrade.disable-web' => true,
  'instanceid' => 'ocv445oassi4i',
  'passwordsalt' => ‘passwordsalt,
  'secret' => ‘superjbjbsecret’,
  'trusted_domains' =>
  array (
    0 => ‘a.b.c.d:0000,
    1 => 'cloud.abcd.net',
  ),
  'datadirectory' => '/var/www/html/data',
  'dbtype' => 'mysql',
  'version' => '30.0.0.14',
  'overwrite.cli.url' => 'http://a.b.c.d:1234’,
  'dbname' => 'nextcloud',
  'dbhost' => ‘a.b.c.d:2222’,
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => ‘fakeuser’,
  'dbpassword' => ‘fakepassword’,
  'installed' => true,
  'overwriteprotocol' => 'https',
  'default_phone_region' => 'US',
  'enable_previews' => true,
  'enabledPreviewProviders' =>
  array (
    0 => 'OC\\Preview\\TXT',
    1 => 'OC\\Preview\\MarkDown',
    3 => 'OC\\Preview\\Image',
    4 => 'OC\\Preview\\Photoshop',
    5 => 'OC\\Preview\\TIFF',
    6 => 'OC\\Preview\\SVG',
    7 => 'OC\\Preview\\Font',
    8 => 'OC\\Preview\\MP3',
    9 => 'OC\\Preview\\Movie',
    10 => 'OC\\Preview\\MKV',
    11 => 'OC\\Preview\\MP4',
    12 => 'OC\\Preview\\AVI',
  ),
  'preview_max_memory' => 1024,
  'preview_max_x' => NULL,
  'preview_max_y' => NULL,
  'preview_max_filesize_image' => 400,
  'redis' =>
  array (
'host' => ‘a.b.’c.d,
    'port' => 2233,
  ),
  'memcache.locking' => '\\OC\\Memcache\\Redis',
 'memcache.local' => '\\OC\\Memcache\\Redis',
'filesystem_check_changes' => 1,
);

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

PASTE HERE