# Nextcloud domain isn't working, but I can access through public IP address **URL:** \ **Category:** šŸ“¦ Appliances (Docker, Snappy, VM, NCP, AIO)\ **Tags:** snap\ **Created:** [September 5, 2019, 10:37pm UTC](https://help.nextcloud.com/t/nextcloud-domain-isnt-working-but-i-can-access-through-public-ip-address/59480 "2019-09-05T22:37:03Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![YamiYukiSenpai](https://help.nextcloud.com/user_avatar/help.nextcloud.com/yamiyukisenpai/32/17508_2.png) [@YamiYukiSenpai](https://help.nextcloud.com/u/YamiYukiSenpai)\ **Post date:** [September 5, 2019, 10:37pm UTC](https://help.nextcloud.com/t/nextcloud-domain-isnt-working-but-i-can-access-through-public-ip-address/59480/1 "2019-09-05T22:37:03Z")
I added the domain I recently purchased with easyDNS (and managed by Cloudflare) to the trusted list. I made sure that the http and https ports are opened up, and can access the server with my public IP (which I just removed). | Type | Name | Content | | --- | --- | --- | | A | yamiyukisenpai.tech | {public IP} | | CNAME | easydns | [motorhead.easydns.org](http://motorhead.easydns.org) | | CNAME | www | yamiyukisenpai.tech | | MX | yamiyukisenpai.tech | [mx-caprica.easydns.com](http://mx-caprica.easydns.com) | ![Screenshot_20190905_183423](https://help.nextcloud.com/uploads/default/original/3X/b/a/ba050b3add1e55530e9a873186f89932ce7585b1.png) ![Screenshot_20190905_183402](https://help.nextcloud.com/uploads/default/original/3X/2/8/286b0c91b065a4b77933da056c5f70e6389a9eb0.png) ```auto $ snap run nextcloud.occ config:system:get trusted_domains 192.168.100.6 yamiyukisenpai.tech ``` What am I doing wrong exactly? ---
**Author:** ![KarlF12](https://help.nextcloud.com/user_avatar/help.nextcloud.com/karlf12/32/46873_2.png) [@KarlF12](https://help.nextcloud.com/u/KarlF12)\ **Post date:** [September 6, 2019, 1:39am UTC](https://help.nextcloud.com/t/nextcloud-domain-isnt-working-but-i-can-access-through-public-ip-address/59480/2 "2019-09-06T01:39:09Z")
Based on the error, Iā€™d say thereā€™s an issue with the web server configuration. Can you post that? Since it says too many redirects, it sounds like itā€™s making the connection, so the DNS is probably fine. ---
**Author:** ![YamiYukiSenpai](https://help.nextcloud.com/user_avatar/help.nextcloud.com/yamiyukisenpai/32/17508_2.png) [@YamiYukiSenpai](https://help.nextcloud.com/u/YamiYukiSenpai)\ **Post date:** [September 6, 2019, 1:42am UTC](https://help.nextcloud.com/t/nextcloud-domain-isnt-working-but-i-can-access-through-public-ip-address/59480/3 "2019-09-06T01:42:38Z")
```auto array ( 0 => array ( 'path' => '/snap/nextcloud/current/htdocs/apps', 'url' => '/apps', 'writable' => false, ), 1 => array ( 'path' => '/var/snap/nextcloud/current/nextcloud/extra-apps', 'url' => '/extra-apps', 'writable' => true, ), ), 'supportedDatabases' => array ( 0 => 'mysql', ), 'memcache.locking' => '\\OC\\Memcache\\Redis', 'memcache.local' => '\\OC\\Memcache\\Redis', 'redis' => array ( 'host' => '/tmp/sockets/redis.sock', 'port' => 0, ), 'instanceid' => , 'passwordsalt' => , 'secret' => , 'trusted_domains' => array ( 0 => '192.168.100.6', 1 => 'yamiyukisenpai.tech', ), 'datadirectory' => '/media/DATA/nextcloud/data', 'dbtype' => 'mysql', 'version' => '15.0.11.1', 'overwrite.cli.url' => 'http://192.168.100.6', 'dbname' => 'nextcloud', 'dbhost' => 'localhost:/tmp/sockets/mysql.sock', 'dbport' => '', 'dbtableprefix' => 'oc_', 'mysql.utf8mb4' => true, 'dbuser' => 'nextcloud', 'dbpassword' => , 'installed' => true, 'maintenance' => false, ); ``` Just wondering, was there supposed to be a closing PHP tag? ---
**Author:** ![KarlF12](https://help.nextcloud.com/user_avatar/help.nextcloud.com/karlf12/32/46873_2.png) [@KarlF12](https://help.nextcloud.com/u/KarlF12)\ **Post date:** [September 6, 2019, 1:52am UTC](https://help.nextcloud.com/t/nextcloud-domain-isnt-working-but-i-can-access-through-public-ip-address/59480/4 "2019-09-06T01:52:32Z")
Thatā€™s your Nextcloud configuration. I think your issue is going to be with the web server configuration. I think the snap uses Apache for the web server. ---
**Author:** ![YamiYukiSenpai](https://help.nextcloud.com/user_avatar/help.nextcloud.com/yamiyukisenpai/32/17508_2.png) [@YamiYukiSenpai](https://help.nextcloud.com/u/YamiYukiSenpai)\ **Post date:** [September 6, 2019, 2:47am UTC](https://help.nextcloud.com/t/nextcloud-domain-isnt-working-but-i-can-access-through-public-ip-address/59480/5 "2019-09-06T02:47:49Z")
What would the file name be? The `/var/snap/nextcloud/curruent/apache` directory only has logs. ---
**Author:** ![KarlF12](https://help.nextcloud.com/user_avatar/help.nextcloud.com/karlf12/32/46873_2.png) [@KarlF12](https://help.nextcloud.com/u/KarlF12)\ **Post date:** [September 6, 2019, 3:24am UTC](https://help.nextcloud.com/t/nextcloud-domain-isnt-working-but-i-can-access-through-public-ip-address/59480/6 "2019-09-06T03:24:23Z")
Iā€™m really not too sure about the snap version. When I found out the limitations of the snap version and had a bunch of trouble with Collabora, I switched to Docker. I found this thread that seems to have some info. [https://help.nextcloud.com/t/snap-installation-change-php-apache-and-nextcloud-configs/32858/2](https://help.nextcloud.com/t/snap-installation-change-php-apache-and-nextcloud-configs/32858/2) ---
**Author:** ![Reiner\_Nippes](https://help.nextcloud.com/user_avatar/help.nextcloud.com/reiner_nippes/32/9479_2.png) [@Reiner\_Nippes](https://help.nextcloud.com/u/Reiner_Nippes)\ **Post date:** [September 6, 2019, 7:42am UTC](https://help.nextcloud.com/t/nextcloud-domain-isnt-working-but-i-can-access-through-public-ip-address/59480/7 "2019-09-06T07:42:48Z")
> [@YamiYukiSenpai](#): > > ā€˜overwrite.cli.urlā€™ =\> ā€˜[http://192.168.100.6](http://192.168.100.6)ā€™, did you try: `'overwrite.cli.url' => 'http://yamiyukisenpai.tech',` ---
**Author:** ![YamiYukiSenpai](https://help.nextcloud.com/user_avatar/help.nextcloud.com/yamiyukisenpai/32/17508_2.png) [@YamiYukiSenpai](https://help.nextcloud.com/u/YamiYukiSenpai)\ **Post date:** [September 6, 2019, 4:40pm UTC](https://help.nextcloud.com/t/nextcloud-domain-isnt-working-but-i-can-access-through-public-ip-address/59480/8 "2019-09-06T16:40:35Z")
Yup. I also read that it might be the time & date setting, which I fixed, but that didnā€™t help. Posted a [bug report on GitHub](https://github.com/nextcloud/nextcloud-snap/issues/1116). Hopefully this gets solved soon. ---
**Author:** ![YamiYukiSenpai](https://help.nextcloud.com/user_avatar/help.nextcloud.com/yamiyukisenpai/32/17508_2.png) [@YamiYukiSenpai](https://help.nextcloud.com/u/YamiYukiSenpai)\ **Post date:** [September 6, 2019, 5:48pm UTC](https://help.nextcloud.com/t/nextcloud-domain-isnt-working-but-i-can-access-through-public-ip-address/59480/9 "2019-09-06T17:48:08Z")
Got it to work. Had to change the SSL settings in Cloudflare to ā€œfullā€ from ā€œmediumā€ ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 4, 2024, 10:23am UTC](https://help.nextcloud.com/t/nextcloud-domain-isnt-working-but-i-can-access-through-public-ip-address/59480/10 "2024-12-04T10:23:35Z")
---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 11, 2024, 3:33pm UTC](https://help.nextcloud.com/t/nextcloud-domain-isnt-working-but-i-can-access-through-public-ip-address/59480/11 "2024-12-11T15:33:47Z")