Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can.
The Basics
- Nextcloud Server version (e.g., 29.x.x):
This Nextcloud is on version 31.0.6
- Operating system and version (e.g., Ubuntu 24.04):
ubuntu@nextcloud-vps:~$ cat /etc/os-release NAME="Ubuntu" VERSION="20.04.6 LTS (Focal Fossa)" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 20.04.6 LTS" VERSION_ID="20.04" HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" VERSION_CODENAME=focal UBUNTU_CODENAME=focal
- Web server and version (e.g, Apache 2.4.25):
- `ubuntu@nextcloud-vps:~$ sudo ss -plunt | grep -E ‘:80|:443’
tcp LISTEN 0 511 0.0.0.0:443 0.0.0.0:* users:((“nginx”,pid=738124,fd=7),(“nginx”,pid=738123,fd=7),(“nginx”,pid=511549,fd=7))
tcp LISTEN 0 511 0.0.0.0:80 0.0.0.0:* users:((“nginx”,pid=738124,fd=6),(“nginx”,pid=738123,fd=6),(“nginx”,pid=511549,fd=6))
tcp LISTEN 0 4096 0.0.0.0:8080 0.0.0.0:* users:((“docker-proxy”,pid=735266,fd=4))
tcp LISTEN 0 511 [::]:443 [::]:* users:((“nginx”,pid=738124,fd=14),(“nginx”,pid=738123,fd=14),(“nginx”,pid=511549,fd=14))
tcp LISTEN 0 511 [::]:80 [::]:* users:((“nginx”,pid=738124,fd=13),(“nginx”,pid=738123,fd=13),(“nginx”,pid=511549,fd=13))
tcp LISTEN 0 4096 [::]:8080 [::]:* users:((“docker-proxy”,pid=735271,fd=4))
- `ubuntu@nextcloud-vps:~$ sudo ss -plunt | grep -E ‘:80|:443’
ubuntu@nextcloud-vps:~$ sudo systemctl status apache2
● apache2.service - The Apache HTTP Server
Loaded: loaded (/lib/systemd/system/apache2.service; disabled; vendor pres>
Active: inactive (dead)
Docs: Apache HTTP Server Version 2.4 Documentation - Apache HTTP Server Version 2.4
Jun 16 12:07:58 nextcloud-vps systemd[1]: apache2.service: Succeeded.
Jun 16 12:07:58 nextcloud-vps systemd[1]: Stopped The Apache HTTP Server.
Jun 16 12:07:58 nextcloud-vps systemd[1]: Starting The Apache HTTP Server…
Jun 16 12:07:58 nextcloud-vps apachectl[426354]: [Mon Jun 16 12:07:58.571516 20>
Jun 16 12:07:58 nextcloud-vps systemd[1]: Started The Apache HTTP Server.
Jun 16 15:48:47 nextcloud-vps systemd[1]: Stopping The Apache HTTP Server…
Jun 16 15:48:48 nextcloud-vps apachectl[431241]: [Mon Jun 16 15:48:48.000801 20>
Jun 16 15:48:48 nextcloud-vps systemd[1]: apache2.service: Succeeded.
Jun 16 15:48:48 nextcloud-vps systemd[1]: Stopped The Apache HTTP Server.
Jun 19 13:20:50 nextcloud-vps systemd[1]: apache2.service: Unit cannot be reloa>
…skipping…
● apache2.service - The Apache HTTP Server
Loaded: loaded (/lib/systemd/system/apache2.service; disabled; vendor pres>
Active: inactive (dead)
Docs: Apache HTTP Server Version 2.4 Documentation - Apache HTTP Server Version 2.4
Jun 16 12:07:58 nextcloud-vps systemd[1]: apache2.service: Succeeded.
Jun 16 12:07:58 nextcloud-vps systemd[1]: Stopped The Apache HTTP Server.
Jun 16 12:07:58 nextcloud-vps systemd[1]: Starting The Apache HTTP Server…
Jun 16 12:07:58 nextcloud-vps apachectl[426354]: [Mon Jun 16 12:07:58.571516 20>
Jun 16 12:07:58 nextcloud-vps systemd[1]: Started The Apache HTTP Server.
Jun 16 15:48:47 nextcloud-vps systemd[1]: Stopping The Apache HTTP Server…
Jun 16 15:48:48 nextcloud-vps apachectl[431241]: [Mon Jun 16 15:48:48.000801 20>
Jun 16 15:48:48 nextcloud-vps systemd[1]: apache2.service: Succeeded.
Jun 16 15:48:48 nextcloud-vps systemd[1]: Stopped The Apache HTTP Server.
Jun 19 13:20:50 nextcloud-vps systemd[1]: apache2.service: Unit cannot be reloa
ubuntu@nextcloud-vps:~$ sudo systemctl status nginx
● nginx.service - A high performance web server and a reverse proxy server
Loaded: loaded (/lib/systemd/system/nginx.service; disabled; vendor preset>
Active: active (running) since Wed 2025-06-18 09:50:16 UTC; 1 weeks 0 days>
Docs: man:nginx(8)
Process: 738122 ExecReload=/usr/sbin/nginx -g daemon on; master_process on;>
Main PID: 511549 (nginx)
Tasks: 3 (limit: 14174)
Memory: 7.8M
CGroup: /system.slice/nginx.service
├─511549 nginx: master process /usr/sbin/nginx -g daemon on; maste>
├─738123 nginx: worker process
└─738124 nginx: worker process
Jun 22 13:15:27 nextcloud-vps systemd[1]: Reloaded A high performance web serve>
Jun 22 13:23:48 nextcloud-vps systemd[1]: Reloading A high performance web serv>
Jun 22 13:23:48 nextcloud-vps nginx[733341]: nginx: [warn] could not build opti>
Jun 22 13:23:48 nextcloud-vps systemd[1]: Reloaded A high performance web serve>
Jun 22 14:33:32 nextcloud-vps systemd[1]: Reloading A high performance web serv>
Jun 22 14:33:32 nextcloud-vps nginx[737978]: nginx: [warn] could not build opti>
Jun 22 14:33:32 nextcloud-vps systemd[1]: Reloaded A high performance web serve>
Jun 22 14:35:48 nextcloud-vps systemd[1]: Reloading A high performance web serv>
Jun 22 14:35:48 nextcloud-vps nginx[738122]: nginx: [warn] could not build opti>
Jun 22 14:35:48 nextcloud-vps systemd[1]: Reloaded A high performance web serve>
ubuntu@nextcloud-vps:~$ apache2 -v
Server version: Apache/2.4.41 (Ubuntu)
Server built: 2025-04-02T18:34:29
ubuntu@nextcloud-vps:~$ nginx -v
nginx version: nginx/1.18.0 (Ubuntu)
`
- Reverse proxy and version _(e.g. nginx 1.27.2)
ubuntu@nextcloud-vps:~$ docker ps CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES c3dd29a871d6 collabora/code:24.04.11.1.1 "/start-collabora-on…" 2 days ago Up 2 days 0.0.0.0:9980->9980/tcp, :::9980->9980/tcp nextcloud_collabora_1 140ad942c43e nextcloud:apache "/entrypoint.sh apac…" 2 days ago Up 2 days 0.0.0.0:8080->80/tcp, :::8080->80/tcp nextcloud_app_1 ffd8b424c0b7 mariadb:10.6 "docker-entrypoint.s…" 2 days ago Up 2 days 3306/tcp nextcloud_db_1
- PHP version (e.g, 8.3):
ubuntu@nextcloud-vps:~$ php -v PHP 7.4.3-4ubuntu2.29 (cli) (built: Mar 25 2025 18:57:03) ( NTS ) Copyright (c) The PHP Group Zend Engine v3.4.0, Copyright (c) Zend Technologies with Zend OPcache v7.4.3-4ubuntu2.29, Copyright (c), by Zend Technologies
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
since 1st install of NextCloud
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
ubuntu@nextcloud-vps:~$ sudo docker ps -a CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES c3dd29a871d6 collabora/code:24.04.11.1.1 "/start-collabora-on…" 2 days ago Up 2 days 0.0.0.0:9980->9980/tcp, :::9980->9980/tcp nextcloud_collabora_1 140ad942c43e nextcloud:apache "/entrypoint.sh apac…" 2 days ago Up 2 days 0.0.0.0:8080->80/tcp, :::8080->80/tcp nextcloud_app_1 ffd8b424c0b7 mariadb:10.6 "docker-entrypoint.s…" 2 days ago Up 2 days 3306/tcp nextcloud_db_1 ubuntu@nextcloud-vps:~$ snap list | grep nextcloud ubuntu@nextcloud-vps:~$ which ncp-config ubuntu@nextcloud-vps:~$ ls -l /usr/local/bin/ncp-config ls: cannot access '/usr/local/bin/ncp-config': No such file or directory ubuntu@nextcloud-vps:~$ ls /var/www/nextcloud/config/config.php ls: cannot access '/var/www/nextcloud/config/config.php': No such file or directory ubuntu@nextcloud-vps:~$ ls /srv/http/nextcloud/config/config.php ls: cannot access '/srv/http/nextcloud/config/config.php': No such file or directory
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
Would like to use NextCloud Contacts on the iOS 18.1.1, but the AppStore shows no app.
Steps to replicate it (hint: details matter!):
- Phone iOS 18.1.1
- AppStore
- search: nextcloud contacts
Log entries
No log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log
located in your data directory). Feel free to use a pastebin/gist service if necessary.
Unnecessary
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Not browser related
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____
:
Irrelevant
Configuration
Nextcloud
The output of occ config:list system
or similar is best, but, if not possible, the contents of your config.php
file from /path/to/nextcloud
is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"nextcloud.kworld.space"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "31.0.6.2",
"overwrite.cli.url": "https:\/\/***REMOVED SENSITIVE VALUE***",
"overwritehost": "***REMOVED SENSITIVE VALUE***",
"overwriteprotocol": "https",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"htaccess.RewriteBase": "\/",
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"upgrade.disable-web": true,
"backgroundjobs_mode": "cron",
"maintenance_window_start_time": 2,
"default_phone_region": "CH",
"maintenance": false,
"maintenance_window_start": 1
}
}
Apps
The output of occ app:list
(if possible).
ubuntu@nextcloud-vps:~$ sudo docker exec --user www-data nextcloud_app_1 php occ app:list
Enabled:
- activity: 4.0.0
- app_api: 5.0.2
- bruteforcesettings: 4.0.0
- calendar: 5.3.3
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.1.3
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_downloadlimit: 4.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- mail: 5.1.4
- nextcloud_announcements: 3.0.0
- notes: 4.12.1
- notifications: 4.0.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0-dev.1
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- richdocuments: 8.7.1
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- spreed: 21.1.0
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- updatenotification: 1.21.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- workflowengine: 2.13.0
Disabled: - admin_audit: 1.21.0
- encryption: 2.19.0
- files_external: 1.23.0
- richdocumentscode: 25.4.202
- richdocumentscode_arm64: 25.4.202 (installed 25.4.202)
- suspicious_login: 9.0.1
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- user_ldap: 1.22.0
Tips for increasing the likelihood of a response
- Use the
preformatted text
formatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.