NextCloud Appliance Shuts Down Periodically

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Sorry to hear you’re facing problems :slightly_frowning_face:

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example

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Nextcloud version (eg, 12.0.2): 16.0.5-0
Operating system and version (eg, Ubuntu 17.04): Newest NextClound Appliance
Apache or nginx version (eg, Apache 2.4.25): Newest NextClound Appliance
PHP version (eg, 7.1): Newest NextClound Appliance

The issue you are facing: After deploying the appliance I raised the CPU count from 1 to 8 and the Ram from 1.25GB to 32GB on my ESXi hypervisor. Every day or so the device not only abruptly powers off but seems to disconnect the network card in ESXi.

I’m at a loss how to approach this. Thanks for any advice.

Is this the first time you’ve seen this error? (Y/N): N

Steps to replicate it:

  1. Install the latest appliance on ESXi 6.5.

The output of your Nextcloud log in Admin > Logging:

I dont see where this actually is in the UI.

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'passwordsalt' => '[redacted]',
  'secret' => '[redacted]',
  'trusted_domains' =>
  array (
    0 => 'nextcloud.core.testdev',
    1 => '10.100.0.128',
    2 => '10.100.0.200',
  ),
  'datadirectory' => '/var/lib/univention-appcenter/apps/nextcloud/data/nextcloud-data',
  'dbtype' => 'pgsql',
  'version' => '16.0.5.1',
  'overwrite.cli.url' => 'https://nextcloud.core.testdev/nextcloud',
  'dbname' => 'nextcloud',
  'dbhost' => '172.17.42.1',
  'dbport' => '5432',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'nextcloud',
  'dbpassword' => '[redacted]',
  'installed' => true,
  'instanceid' => 'ocwtgulphpag',
  'updatechecker' => 'false',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'overwriteprotocol' => 'https',
  'overwritewbroot' => '/nextcloud',
  'htaccess.RewriteBase' => '/nextcloud',
  'ldapIgnoreNamingRules' => false,
  'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
  'trusted_proxies' =>
  array (
    0 => '172.17.42.1',
  ),
);

The output of your Apache/nginx/system log in /var/log/____:

root@nextcloud:~# cat /var/log/apache2/error.log
[Fri Mar 20 06:25:12.001166 2020] [mpm_prefork:notice] [pid 1477] AH00163: Apache/2.4.25 (Univention) OpenSSL/1.0.2u mod_wsgi/4.5.11 Python/2.7 configured -- resuming normal operations
[Fri Mar 20 06:25:12.001259 2020] [core:notice] [pid 1477] AH00094: Command line: '/usr/sbin/apache2'
[Fri Mar 20 11:37:58.201617 2020] [proxy_http:error] [pid 21436] (70007)The timeout specified has expired: [client 10.10.0.1:56402] AH01102: error reading status line from remote server 127.0.0.1:40000
[Fri Mar 20 11:37:58.201764 2020] [proxy:error] [pid 21436] [client 10.10.0.1:56402] AH00898: Error reading from remote server returned by /nextcloud/remote.php/dav/uploads/Adam/web-file-upload-ef0f24b82c36cfd510c43b2fb4aee510-1584720459794/.file
[Fri Mar 20 11:40:44.996383 2020] [proxy_http:error] [pid 21432] (70007)The timeout specified has expired: [client 10.10.0.1:55932] AH01102: error reading status line from remote server 127.0.0.1:40000
[Fri Mar 20 11:40:44.996518 2020] [proxy:error] [pid 21432] [client 10.10.0.1:55932] AH00898: Error reading from remote server returned by /nextcloud/remote.php/dav/uploads/Adam/web-file-upload-e2a3743aeac21f01ab713c707818dbbf-1584720459830/.file
[Fri Mar 20 12:47:25.831555 2020] [proxy_http:error] [pid 1798] (70007)The timeout specified has expired: [client 10.10.0.1:58636] AH01102: error reading status line from remote server 127.0.0.1:40000
[Fri Mar 20 12:47:25.831677 2020] [proxy:error] [pid 1798] [client 10.10.0.1:58636] AH00898: Error reading from remote server returned by /nextcloud/remote.php/dav/uploads/Adam/web-file-upload-389196cb29a82d1ab9e1a64baef84a17-1584720459994/.file
[Fri Mar 20 12:51:39.382133 2020] [proxy_http:error] [pid 1793] (70007)The timeout specified has expired: [client 10.10.0.1:58672] AH01102: error reading status line from remote server 127.0.0.1:40000
[Fri Mar 20 12:51:39.382283 2020] [proxy:error] [pid 1793] [client 10.10.0.1:58672] AH00898: Error reading from remote server returned by /nextcloud/remote.php/dav/uploads/Adam/web-file-upload-9091bb9d710ef142caf2a42d8a3c7c1c-1584720459994/.file
[Fri Mar 20 12:58:21.068338 2020] [proxy_http:error] [pid 1798] (70007)The timeout specified has expired: [client 10.10.0.1:58636] AH01102: error reading status line from remote server 127.0.0.1:40000
[Fri Mar 20 12:58:21.068440 2020] [proxy:error] [pid 1798] [client 10.10.0.1:58636] AH00898: Error reading from remote server returned by /nextcloud/remote.php/dav/uploads/Adam/web-file-upload-5f40d948f4007c6784f6e743cff3d268-1584720459995/.file
[Fri Mar 20 13:50:43.112011 2020] [proxy_http:error] [pid 21432] (70007)The timeout specified has expired: [client 10.10.0.1:61449] AH01102: error reading status line from remote server 127.0.0.1:40000
[Fri Mar 20 13:50:43.112121 2020] [proxy:error] [pid 21432] [client 10.10.0.1:61449] AH00898: Error reading from remote server returned by /nextcloud/remote.php/dav/uploads/Adam/web-file-upload-c7211467538ed8a019ce1cdb3d104836-1584720459998/.file
[Fri Mar 20 14:38:45.492089 2020] [proxy_http:error] [pid 1787] (70007)The timeout specified has expired: [client 10.10.0.1:63154] AH01102: error reading status line from remote server 127.0.0.1:40000
[Fri Mar 20 14:38:45.492209 2020] [proxy:error] [pid 1787] [client 10.10.0.1:63154] AH00898: Error reading from remote server returned by /nextcloud/remote.php/dav/uploads/Adam/web-file-upload-01f8bf7d09d3bb95d4ec83f644665c6c-1584720460024/.file
[Sat Mar 21 02:44:58.389395 2020] [proxy_http:error] [pid 1798] (70007)The timeout specified has expired: [client 10.10.0.1:58114] AH01102: error reading status line from remote server 127.0.0.1:40000
[Sat Mar 21 02:44:58.389545 2020] [proxy:error] [pid 1798] [client 10.10.0.1:58114] AH00898: Error reading from remote server returned by /nextcloud/remote.php/dav/uploads/Adam/web-file-upload-4dc029c0c55e7ce2d3163f034e1546ca-1584776501049/.file
[Sat Mar 21 03:36:26.039929 2020] [proxy_http:error] [pid 1798] (70007)The timeout specified has expired: [client 10.10.0.1:59931] AH01102: error reading status line from remote server 127.0.0.1:40000
[Sat Mar 21 03:36:26.040023 2020] [proxy:error] [pid 1798] [client 10.10.0.1:59931] AH00898: Error reading from remote server returned by /nextcloud/remote.php/dav/uploads/Adam/web-file-upload-abbad62d024d8deabb7dd9fff3c812d4-1584776501193/.file
[Sat Mar 21 04:00:37.032084 2020] [proxy_http:error] [pid 21432] (70007)The timeout specified has expired: [client 10.10.0.1:60910] AH01102: error reading status line from remote server 127.0.0.1:40000
[Sat Mar 21 04:00:37.032196 2020] [proxy:error] [pid 21432] [client 10.10.0.1:60910] AH00898: Error reading from remote server returned by /nextcloud/remote.php/dav/uploads/Adam/web-file-upload-64eba03f3cbca0418eaa354018fcd907-1584776501193/.file
[Sat Mar 21 22:44:39.665830 2020] [suexec:notice] [pid 1265] AH01232: suEXEC mechanism enabled (wrapper: /usr/lib/apache2/suexec)
[Sat Mar 21 22:44:41.010932 2020] [mpm_prefork:notice] [pid 1515] AH00163: Apache/2.4.25 (Univention) OpenSSL/1.0.2u mod_wsgi/4.5.11 Python/2.7 configured -- resuming normal operations
[Sat Mar 21 22:44:41.011050 2020] [core:notice] [pid 1515] AH00094: Command line: '/usr/sbin/apache2'
root@nextcloud:~#

Admin > Logging :
top right -> Settings -> Administration -> Logging

Test change in config.php

overwritewebroot’ => '/nextcloud ',” to “‘overwritewebroot’ => ‘/’,”

Sorry in german: